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Customer Ratings & Reviews

$729.12
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The comparable value is $899.99

Customer reviews

Rating 4.6 out of 5 stars with 6591 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, low noise level, and ease of use. They also appreciate its amazing capacity for big loads, effective dryer performance that stops when clothes are dry, excellent price, and suitable size. However, some customers experienced an unexpected spin cycle and an installation surprise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 6,591 reviews
  • Rated 1 out of 5 stars

    Don’t buy without extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2020 and died within 3 years. Thank goodness we bought the 5 year Geek Squad extended warranty. The credited us the cost we paid and we bought a new washer. If you buy this buy and extended warranty,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NicoleS,

      Thank you for choosing Samsung for your laundry needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dryer does an outstanding job of drying the clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and effective home dryer for all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and effective dryer that fits all my needs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Water Temp for dark cycles otherwise ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in Sep 2020 and Samsung States Warrant expired 6/21. Right after I had proof my warranty exp 9/2021 it breaks down. The washer machine fills with wrong temp of water. Only uses hot even in "DARK COLORS" setting which is fading clothes. Plumber stated it is a machine problem not a plumbing issue. Otherwise machine is ok

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your experience with us, Jennibear. Here is a link with some troubleshooting steps to get the temperature problem that you're experiencing resolved (https://bit.ly/3kRpwrt). ^Lo Samsung

  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this washer very effective, will recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set is super fast and has a cute chime when done

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible machine

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine stopped working within a yr. Unknown to us...water has to be drained from contraption on left constantly. Now 2 yrs later the machine broke completely.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer, and also looks innovative on our laundry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and cleans great! I'm so happy with my new washer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washer and dryers were defective, picked up on 8/30/23 and on 8/31/23 I couldn’t wash or dry! I today is 9/15/23 I still do not have a replacement I have to go with out ! I won’t be getting new ones till the 20th !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We can imagine how you feel about what happened in your unit. We are here to help.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love it's fast wash feature!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4 unit I have replaced with the same issue every time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PCB board went out within 9 months of purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had this for a year and it already stopped working. The PCB had went out, technician didn’t know why because this dryer was brought brand new.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are Great products. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are Great products. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast working working! cool new features!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Samsung has always been amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer overall and looks good in my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Definitely I will order again this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and products. Easy to set up and use everyday.

    I would recommend this to a friend