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Customer Ratings & Reviews

Your price for this item is $699.99
The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 4885 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 4,885 reviews
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product, washing settings understandable, uses less water and washes well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung - 4.5 Cu. Ft. High Efficiency Stackable Fr

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fast, easy, and enjoyable experience. I appreciate it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer quiet and compact.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded laundry room and purchase this washer with the dryer. Washer has been running good so far no issues. Please be aware that ones water has run thru the washer and you need to move or adjust it is very heavy. Seems to hold water after it’s complete is cycle. Don’t know if this is by design. But definitely will need 2 people to maneuver around. But washer has nice finish and quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and i love it but when i bought this it should of come with everything to hook it up for what i paid for the dryer instead having pay extra to buy everything to hook it up

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Affordable and quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very nice, silent, quality, and affordable washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you best buy for coming through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace our old washing machine. This Samsung washer is great because you can wash a comforter with ease. It allows both liquid and powder He detergent which is convenient. Best buy can't through with fast delivery after home depot messed up bad. I will definitely be using best buy for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast but they left in front of my garage after only giving me 5 minutes notice after being 2 hours past the 4 hour window. Wash and dry worked great and look good no complaints at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kiran

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is awesome about this product . I will definitely recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Kiran

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is awesome about this product . I will definitely recommend to others

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well just a little low. Need pedestals. Samsung products always work well

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad to hear you're happy, Kiana! I checked the specifications of this model for you, and I found that it is compatible with the pedestal model WE402NW. ^Jecca Samsung

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. Very Quiet and Great looking washer. I will recommend this brand.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Paco! We are so glad you found what you were looking for with Samsung. Thanks for the honor of being a part of your home! ^Shay Samsung

  • Rated 3 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job it’s has an issue where the timer won’t count down and it keeps rinsing then I have to unplug it and start over it’s more of a hassle to return

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your home, MiguelF. Let's get this taken care of.

      Please refer to the resources below to rectify your washer's concerns. Please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (If the problem persists, click "NO" for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1149892123, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Great dryer for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Clothes as perfectly dried is less time than it takes to wash a load.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a terrific washer for the price. It is so much quieter than our last one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bitton A

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine works well, excellent choice of u need stacking

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Stalled Cycle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i just got this machine and already have to send it back. It was stuck on the bedding cycle overnight and wouldn't stop. I stopped it and put on rinse and spin and the time still didn't change. So I had wet clothes and the spin only got the water out. I'm done with Samsung as far as appliances go. This is the second washer of Samsung I've had issues with. They make good Phones, Tablets, Earbuds and Televisions but that's it. I don't recomend any appliance. Save yourself time and save money to get a reliable product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, OliviaD.

      Thank you for choosing Samsung for your washer needs. We are saddened to hear that you had an issue with your washer stuck on the bedding cycle overnight, which resulted in you returning it. We look forward to working with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    president

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    machine is fine but best buy's installers connected the cold water hose to the hot water outlet and the hot water hose to the cold water outlet, causing the machine to run on extremely hot water and ultimately shutting it down. this should have been checked by the installers prior to their departure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Beautifuly, cleans very well. I reccomenef it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Economical yet effective.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes really well with my Samsung dryer. Looks great. Works great. Loving it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Washer For Everyday Laundry Needs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer along with the matching dryer. It's perfect. Washes well and has all the essential settings for most day to day laundry needs. It even has a glass door. I'm glad the BB manager explained to me the difference between the next version above this that just had the steam function and some other minor features that I won't really use. Saved me several hundreds.

    I would recommend this to a friend