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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 4877 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers consistently note the overall performance, low noise level, and ease of use as significant advantages of the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+. Many appreciate its cleaning and drying capabilities, large capacity, sleek design, and reasonable price. However, some customers have expressed concerns regarding the spin cycle, the washer's overall quality, and installation surprises.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 4,877 reviews
  • Rated 5 out of 5 stars

    The Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the washer it’s the best one I’ve owned it even has a cycle that you can use to clean the washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I replaced an old Whirlpool washer that lasted about 13 years. I like that there is a timer and that you can see the clothes in the washer. It's been great so far. No rattling like the old washer. I like that no agitator so it holds a larger load.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    price was good, not sure about durability long ter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was good as it was on sale. However it is a bit noisy and shakes a lot when running. I also noticed that there was a slight rust starting to form at the outside that I have been cleaning out to make sure it does not stick. You may want to read reviews about that as this seems to be a common issue that Samsung is not doing anything about. I also realized that the filter is not that sturdy and may not hold enough things that fall through and could possibly clog your outlets. So far I have been cleaning it every month or so and not finding many things there, with my old ge front load I would find treasures in the filter (coins, clips, even kids socks)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Here at Samsung we manufacture a variety of appliance with different features. Your experience matters to us and we are here to help you get the best performance out of your washing machine. I am including a link to support your concerns on the shaking (https://bit.ly/3qXDatO). In addition, I am providing a link to some information on the pump filter (https://bit.ly/3cl8LBp). We thank you for choosing Samsung for your laundry needs! ^Lena Samsung

  • Rated 3 out of 5 stars

    Balance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer supposed to have enhanced vibration protection and it spins so uneven it moves away from where it sets. But cleans clothes really well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad that the washer cleans the clothes well, KimG.

      Your washing machine may shake, move, and make noise while spinning.

      This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.

      You can check the troubleshooting guide below about the Samsung washing machine shaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw

      You can also check the model's user manual link below on page 50 about noise and vibration and page 22 about the steps to level the feet of the washer.
      https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf

      I have provided related Samsung links below.

      Install a washing machine in your home.
      https://www.samsung.com/us/support/answer/ANS00051342/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Cycles, settings, and features on your Samsung washing machine.
      https://www.samsung.com/us/support/answer/ANS00061937/

      If you have inquiries and needs further in the future, please contact us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145659275, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    No install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product works great and purchased at a reasonable price but the installation guys wouldn't install it because of the existing gas line. Aren't there always existing gas lines?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Monitoring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bosch worked great for 12 years and it was my fault it broke. I am very curious to see if Samsung can beat it. It works great so far, although it’s delicate cycle is much worse then my previous device. The wool was not washed that delicately as before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality and low cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So satisfied It is worth it I will definitely recomed it and recomend your store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new samsung washer and dryer. It has great functions.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You can do better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new washers require a new pedastal every time. Best Buy does not allow you to use your old one. This is very wasterful and Best Buy should consider enviornmental friendly resuse options. Also they require you to buy a hose without knowing how long of a hose you need. Again, more waste. Plus the installed couldn't install the machine bc he didn't have any other hose sizes with him.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are here to assist you anytime. You can use your old pedestal if it's compatible with the washer. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient, slick and very convenient! Technology have improved greatly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this washer would be a down grade to the one I had. It is actually just as good as my previous washer that I payed twice as much for. It works hard for my entire family everyday without noise or problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is working great so far. It takes much less time to wash a load compared to our previous washer. We did have an issue with installers where instructions said they would level the machine & I had to remind them & have my level handy to check as they adjusted the legs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good dryer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nearly 2 years old now. got the extra strong dryer exhaust which makes it quite loud, but we have a long lint line out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overly complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, but is overly complicated. Not all features are useable on all settings, so you have to memorize or look up. I think it runs too hot or long on some things. It has a tendency to overdry cottons on normal settings, so now I’m using the timer, which has to be adjusted each time. I frankly miss my 20-year old Kenmore with mechanical parts vs. digital settings that are bound to need replacing at sooner. (I hate that new appliances don’t last as long and end up in landfills.) It comes with vent and gas attachments, but our existing were better quality, so the parts weren’t needed. The Service team that installed was great.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there DeliberateThinker34,
      Congratulations on your Samsung Dryer and understand you are having some concerns with your machine running to long. all options are not available on sensor dry cycles. the only cycle you are able to adjust all the functions are the manual dry setting. For more helpful information, see link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999//#dryer-cycle-takes-too-long
      We are always here to help to ensure the best performance. If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143298270. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar format to our previous Samsung. Good options in terms of settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rentals

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We been buying new appliances for our rentals and this are great options. Prices are very reasonable and good quality

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drying performance

    Rated 5 out of 5 stars

    High quality dryer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Has auto-sensing dryer function. Large enough capacity for our family. Great pricing from best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. At one point it was washing too quick without it being on the fast setting, but it went away. I hope is not alarming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer; no issues. Didn't buy them to stack; side by side and perfect! Best Buy installed and instructed on use. Great Experience; Great Washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    5 stars if it weren't for the Jingle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Least expensive set ( I got the matching dryer and stacked them) available. used for several weeks so far, and am happy with the way they work. Quiet. load 'em up, and they clean clothes. Would'a got 5 stars except there is no way to change the annoying little musical Jingle.

    I would recommend this to a friend