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Customer Ratings & Reviews

$699.99
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Comp. Value: $899.99

Customer reviews

Rating 4.5 out of 5 stars with 4829 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 4,829 reviews
  • Rated 5 out of 5 stars

    Samsung 4.5 cu.ft. HE Front Loading Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is working great. As an extra bonus, this model seems to have a great rebate from CoCal Water Smart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this product bought my son one too wouldn’t have asked for a better gift for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Does everything I need it to do and more.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would purchase again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not a big fan of the front load washer however, I’m beginning to like this product and I especially love the color

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello PamelaD,

      We appreciate you taking the time to leave us a review on your Samsung washer. You made an excellent choice for your home, and we are pleased to hear your happiness with the product.

      Thank you for being a Samsung customer.

      -Angelica Samsung

  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Spin like crazy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be PTSD but when do the spin looks like too hard or too fast even in the minimun speed.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Margarita,

      We understand that this experience with your washer is different from what you anticipated. Let's get you the help you need.

      We shared a link below to help with your washer. Click on the embedded words and choose "No" under "Did this resolve your issue?" for more details.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151797320) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    NEW APPLIANCE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and amazing service they knew what they were doing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't give a 5 due to not being able to control the rinse water temperature. Still learning on the cycles. So far, this machine will work for doing laundry. Only 2 people in our house so don't use for large loads.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What a joke of a company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer actually worked as it should, I was surprised considering everything else Best Buy has done, has been terrible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer 4.5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is packed with utility. It has excellent load capacity and all the bells and whistles, minus the steam function, which I specifically didn't need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Buy and great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after our top load WM stopped working, we got the front loader and its saving us a lot. time, energy, less water usage. great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it and it works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for almost a year and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer!! Washing great, love the front load for both washer and dryer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Machine good so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 machines replaced and this is the 3rd one so hopefully this will be the last machine. Definitely getting a warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Has alot of options for different cycles for my clothes versus my husband's clothes whos are very very dirty. Quite when runs definitely want to make sure the washer is level or it will get crazy when it spends. Would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it supposed to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. However the top of it is very prone to scratches so don't place anything on top while its running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost like my last, but updated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a 15 year old version of this washer. So far it has been great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisier than expected, worjs well enough. No issues yet but its only been a few washes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lisa, thank you for sharing your observation about the washer. We are here to help.

      If your washer is making a noise, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompt and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147161517) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Nice so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for one month now. And it is working pretty well. I like some of the features on it and the steam feature is a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, so far no issues at all. I was looking at other reviews but no issues…,, This will be my second washer in the last 25 years. I my first one was a Maytag (still got it) and second one is this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, i am still learning to use it. Best buy wa fast and knowledgeable.

    I would recommend this to a friend