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Customer Ratings & Reviews

$699.99
Save $200
Comp. Value: $899.99

Customer reviews

Rating 4.5 out of 5 stars with 4836 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 4,836 reviews
  • Rated 5 out of 5 stars

    Samsung Appliance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! So glad I chose Samsung and Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price compared to other brands. The cycle is fast and gentle on delicate fabric.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Only had 13 months before failed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spin cycle will break this machine. Read the other reviews. Bracket will break off, you will see gray particles falling out underneath, and they can't fix it. ours broke 1 month out of warranty

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and quick install. Thanks for all the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks and Works Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This front load washer looks good and works good. Seems to be quiet as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sing to me when the load is done.... great price and a great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal value for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well in excellent condition would refer this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Washer - Service to Install was excellent and they were timely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sir

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the touch screen is not very sensitive to the touch, so you have to push the button several times. I believe it is not going to last as long as previous washers i purchased from best buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine. It has quite a number of settings that our old machine didn't that allows for adjustment for the best washing of the different loads we wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade.......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Love that is has smart features and that it connects with my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love that it can notify me through the SmartThings app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer that seems to cut wash time in half. Love the settings with smart things so i never have to guess the cycle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope it will last more than 2 years...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking working fine. Hope it lasts since build quality looks little poor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one year ago and no issue! Great recommendation!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Only complaint is the drain hose is really short might need to look for extension.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second set 1st set lasted 15 years very happy with Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer cleans everything under an hour

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    BUYER BEWARE TERRIBLE SHAKING IN SPIN CYCLE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer did not spin correctly since the first day I bought it. I had my handy man check it out and it’s a part that expensive so you may as well buy a new one. I have seen this same exact model being sold facebook market place with the SAME PROBLEM!!!! BUYER BEWARE!! SHAKES SO HARD IT WAKES EVERYONE IN THE HOUSE!! No laundry at night!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.

      The links below will help you ensure the noise from the washer does not shake excessively and spins correctly. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. If the steps didn’t resolve your issue, please click “No” or "NO, I NEED MORE HELP" for more help.

      Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need more assistance with the washer, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148387642) to help our team pull up your information when you message us.

      Have a great day.

      -Ernest- Samsung