Customer Ratings & Reviews

PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight. The lesson I learned is not to buy from a company that doesn't do its own repairs or doesn't offer a guarantee for repair time. This will be the last Samsung appliance I ever buy.

This is very easy to use and really quiet. I am glad that I selected this product. All of our Samsung appliances run really well.

Amazing washer! Easy to load and cloths come out so clean and great smelling!

Samsung washer rocks! Cleans like a champ, looks cool too, totally worth it for the solid performance!

Great machine, quiet, stable and quick performs without flaw

First time owning a front load washer, and this is by far the best washing machine that I've owned and well worth the investment.

Overall easy install and use no problems one month in! Don’t forget to get the stackable kit if you are going that route.

Quick delivery and product works as expected. It's so nice having a brand new washer.

Very nice washing machine. Works well. Just want to mention to anyone who buys this or any washing machine. Remember to take out all the shipping bolts behind the washer. That may be the single most important thing when installing the washer.

Since we had to get a dryer for the house we just bought... I also purchased this matching washer for it rather than wait since this one is also on sale!!! It washes better and uses less detergent and softener. Glad I got this to match my dryer.

It is easy to use and does a great job. Glad I chose this model.

Overall, they are great washers. The only issue I have with it is that it seems to be unleveled, even though I fix the stilts at the bottom of the washer. But great washer, And I love the little chiming song when my load is finished!

The job gets done well and correctly. Great purchase

I bought it recently as an open box from Best Buy outlet and it works great. Employee who work there (San Rafael) were so helpful and nice

Great buy, attractive, efficient, many options, clothes/towels come out much cleaner than previous Samsung.

Had to buy a washer quick due to mine messing up. This one is beautiful to look at and easy to work. It is heavier then my precious one. We almost couldn't get it in the house ourselves. Overall a great buy.

Great capacity and wash options. Clothes come out much cleaner than before.

Great looking and awesome performance! Would definitely recommend to any and all. Great price point as well!!

The gentlemen called 15 minutes away and I advised them how to back up in driveway. They were prompt , friendly , good team work and smiles and laughed the entire time they were here! Glad to see they were relaxed at our home! They indicated we tried to assist more than most and that was a compliment! I told them the instructions prior to delivery was perfect! They are an asset to your representation of your store..

This is am excellent washing machine. It's very energy efficient and quiet with many different types of washing options.