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Customer reviews

Rating 4.6 out of 5 stars with 6518 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 6,518 reviews
  • Rated 5 out of 5 stars

    Nice dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries my clothes perfect and fits nicely in the space I have.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    retiredlaundryguy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do all the laundry. It's a retired guy thing. No problems and it's very quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Pleased with purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with this purchase. It is much quieter than our old one. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the white Samsung washer. I love the technology and the ease of a front loader washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washing machine. Works well. Just want to mention to anyone who buys this or any washing machine. Remember to take out all the shipping bolts behind the washer. That may be the single most important thing when installing the washer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Swish swish wash!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new Samsung washing machine and matching dryer. Awesome awesome awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent pair!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we had to get a dryer for the house we just bought... I also purchased this matching washer for it rather than wait since this one is also on sale!!! It washes better and uses less detergent and softener. Glad I got this to match my dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    love new dryer from samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using this dryer 24/7 and is doing pretty good. The unit got a lot of good features that I like it a lot compared to my last LG. Especially the touch panel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Set up instructions are inadequate.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing in the set up instructions mentioned removing the shipping bolts. I washed a load and had severe vibrations during the spin cycle. It was only when I went to troubleshooting, noise and vibration, clicked on a QR code and watched a video that I became aware of the shipping bolts. This is unsatisfactory and should certainlyset up instructions are inadequate. be rectified. Put a tag on the bolts that says REMOVE.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RobertR,

      Thank you for sharing your insights about your washer. We apologize for the inconvenience this has caused you. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall easy install and use no problems one month in! Don’t forget to get the stackable kit if you are going that route.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Gets Clothes Clean"

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother has one and had it for a several years.. So when our 1yr old Whirlpool from Menards died and SquareTurd (squaretrade) tried to fix it 5 times, i was done.. Way Done!!This Samsung gets clothes clean....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry review 1 dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and excellent appliance. Love the color.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Too much extra cost, time,,, No Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first tried to buy a dryer, the biggest advantage was that it was very cheap. However, when I received the dryer and installed it, I found out that no parts such as electric cables, plugs, bands, etc. were provided. So I went to Home Depot and bought it myself. This cost me a lot more money, time, and effort than I expected, and I ended up buying a more expensive hair dryer. In particular, for electricity, I had to ask a technician to do it, otherwise I wouldn't be able to install it. This was a very inconvenient task that cost a lot of money and took a lot of time. If I had known this would happen, I wish I had returned it before unpacking it. At the same time, I knew that other wholesalers were offering parts, installation, and collection of existing products at better prices (such as Labor Day sales), so I thought it would be difficult to purchase products from Best Buy in the future. If possible, it would be better if there was more detailed and specific information about the provision of the parts in the product purchase section.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear BestBuy clients,

      Thank you for taking the time to leave us a review, and we certainly will use this information to help us in our everlasting efforts to improve the overall customer experience.

      To better address your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy a washer quick due to mine messing up. This one is beautiful to look at and easy to work. It is heavier then my precious one. We almost couldn't get it in the house ourselves. Overall a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most reliable washing machines on the market

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New LG washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tenant lives this washer, good price for front loader

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer gave that on me late one night... Took me a week of searching to find a good washer and came across this set on sale.. I love everything about it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice one I’m naked. It’s not so nice and pretty good. The service was nice to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good and delivery was super easy with Best Buy. Perfect for my apartment and fits all my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine… way better than whirlpool.. great buy for the prive

    I would recommend this to a friend