Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 6518 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 6,518 reviews
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Just gotta figure out how to turn off the music cause its annoying lol

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer and washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it very good and excellent and recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Room for thought: be aware the lint collector is a bit more bulky and you have to work a bit to open it (it's like a cage) and then put it back in the hole which can be impossible for seniors. If you aren't stacking or putting the dryer on a pedestal, you do have to lean pretty far down to get the clothes out (again more of an issue for seniors and bad backs).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer!! I’ve had no issues so far and I’m in love!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for king size bedding and offers a great range of temperature and time settings. Traps lint well and the clothes don't get stuck on the edges of lint catch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for 2 years. Has been a great washer. No issues..

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice and quiet

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and quiet. This is a good dryer where it doesn't shake the whole room. It also comes with a chime selection to tell you when it is done its drying cycle. I love it and the washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Anonymous, I want to congratulate you on your new Samsung Dryer. We are happy to see this works so well for you. Thank you for choosing Samsung in your home and welcome to our family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Affordable and efficient

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries very well. Only concern is the touch start is a little sensitive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'll never buy another Samsung appliace

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DavidH, we understand your frustration that there is still no service technician scheduled to fix your washer and dryer, so you have to go to the laundromat to do your laundry. We want to speak to you directly to provide support and see what options we can offer to help you.
       
      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number (1151677435) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Laundry and dry machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and price we save a lot time for wash and dry we loved

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung does it again

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent SAMSUNG has introduced another amazing appliance. Easy to install, easy to use, manual explanations are also user friendly. Gas Dryer equally amazing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I have . Very easy to use and practical

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes the clothes clean; this is a great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent price works great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far. The capacity is exactly what we need and the speed at which clothes are dried is second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like this dryer Samsung from South Korea east to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, but we had to buy it to replace our other Samsung washer that died too soon. So not be getting any other Samsung appliances.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for sharing your honest review of our washer. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Washes great!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was amazing for about 2.5 years and then it sounded like a jet plane. I am so happy with the customer service I’ve received regarding the extended warranty. I highly recommend buying it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to order and came in a timely manner the delivery men were super nice and friendly and easy set up works amazing

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned about one month. I'm going to write the review later for a more objective evaluation, but Best buy push me to do it. So far so good, very quiet, love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Really happy with my new washer and dryer.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with my new washer and dryer. They are sooo big. I don't have to go to the laundromat anymore to wash blankets and comforters.

    I would recommend this to a friend