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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6530 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 6,531 reviews
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, the sensor dry is great feature, leaves clothes nice and dry in less time than other dryers do!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy - shakes like crazy during spin cycle.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Samsung washing machine lasted almost 12 years so I thought going with Samsung for a replacement was a no-brainer. Sadly I was mistaken and will never purchase a Samsung product again. The machine cleans the clothing fine, but it shakes so violently during the spin cycle that anything on top of the machine falls off, and the spin cycle is extremely loud. Samsung has sent three technicians from two companies to investigate why the machine is doing this. Technician #1 said there was no error code, so therefore no problem, but he agreed my machine was shaking worse than he'd seen. Technician #2 wanted to replace the shock absorbers, but said I was out of warranty so it would cost nearly $500 (I'm not out of warranty, Samsung opened the repair ticket incorrectly). Technician #3 acknowledged that I was under warranty but saw no problem with my machine. Interesting that a problem is discovered when it's believed I'm paying out of pocket. Samsung's answer is "don't put anything on top of your washing machine." Needless to say, I hate this machine and Samsung's customer service is awful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144129256) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Dry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine and at a good price I will tell my friend about it easy to set up the price was only $599

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair. Very quiet, lots of options, all I need and more.Laundry comes out soft and beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just received and love it so far. Very excited for all the cool settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung washer it’s easy and simple to use and gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Does not make noise. Great quality for the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a washer and dryer and the process was easy, fast set up and the washer is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We Love our New Samsung Washer!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love our New Samsung Washer!!! It does everything that it should do!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We will see in three years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We will see in the next three years if Samsung will disappoint or not I hope this dryer will last like my LG for 12 years Best buy should not force a ventilation duck for 27 dollars and power cable for 27 dollars while have them bought for 19 dollars and best buy refuses to give the free installation if I do not buy these accessories from them. Best buy is a good company and should not act gready Best buy will not match price many seller options

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy. I really needed a washer in a short time frame and I was able to be satisfied by Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Looks beautiful too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer work perfectly. A breeze to use! Priced just right. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Dyer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this electric dryer since two years. Working fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything advertised works well and I’m very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    New Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it delivered, Hooked it up. And it's been working great ever since. Haven't had it a month yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Toon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer it sooo good it works good also easy to use it heats up fine easy to clean and also work s good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung - Great Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great overall machine. This is our second purchase of a Samsung machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    one of best product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good i love my new dryer. This is the first time i bought any washer/dryer combo and its amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    So far excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good i love my new dryer. This is the first time i bought any washer/dryer combo and its amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Started off bad but ended good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced by corporate due to the first dryer went out in 5 days. The corporate rep was very nice and made sure everything was corrected and replaced. The guys that delivered the dryer was very friendly and made sure everything was good before leaving.

    I would recommend this to a friend