Customer Ratings & Reviews
- Model:
- WF45T6000AP/US
- SKU:
- 6473461
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 7.5 Cu. Ft. Stackable Gas Dryer with Long Vent Drying for its overall performance, quiet operation, and ease of use. Many appreciate its drying capabilities, large capacity, and sleek design. While some customers reported issues with the spin cycle, washer, installation, and door, the dryer is generally well-received.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Washer
There’s NO SUDS!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so frustrated and disappointed with my Samsung (WF45T6000AP) I do maybe 2-3 loads a week; I’ve had it 6.5 months and it’s broken down twice already! First time it sporadically stopped working and just clicked when I pressed start. Tech said it was a loose sensor! Today the error code SUD appeared but, the tub is clear of suds, I poured water down the drain as suggested and the error code still wont clear! Looks like it may be another faulty sensor from what I’ve read online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tracy.
Thank you for bringing this to our attention. I see you have some concerns with the 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
When something goes wrong with your washing machine, you may think all that's needed is a good reset. Sometimes, minor issues or glitches might be cleared with a reset, but additional troubleshooting will be required if the issue comes back. However, depending on your error, resetting at the first sign of trouble is not always a good idea. Keep reading to learn how to reset, when you should or shouldn't reset, and what to do if a reset doesn't help.
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Error codes play a vital role in ensuring your washer stays in good condition and give you a starting point if there are any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps. Here is a list of the most common error codes and the next steps.
Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Using the best kind of detergent in your washing machine may seem tricky. You want your clothing and other items to come out as clean as possible, but you don't want to accidentally overfill your machine with detergent or place it in the wrong compartment. If you're wondering how much detergent you should be using, what type to use, and how to fill your particular machine, we have some helpful answers and tips right here.
How to use detergent in your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00031847/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144706934
Have a great day.
^Charles
Big Loads have problems
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really handle big loads and it’s sensor is sensitive
I would recommend this to a friendGreat Dryer!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's been great so far. Does what it was design to do.
I would recommend this to a friendMysamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome! Highly recommended. An excellent machine
I would recommend this to a friendPoor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good purchase, softener go with liquod detergent during wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your washer, JuliusT. We are here to help you.
Please refer to the link below to rectify your washer's dispenser issue. Click the link and hyperlinks for tips.
Dispenser drawer issues in Samsung washing machine:
https://www.samsung.com/us/support/troubleshoot/TSG10002916/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615796, to help our team pull up your information when you message us.
Have a great day.
-John
bad choice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely noisy spin cycle on all speeds. Sounds like a jet taking off. If laundry room door is open, you cannot have a conversation in the rest of the house. Best buy Delivered and set it up. Because it is under warranty, I have to go through Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Groundwalker, I would like to congratulate you on your new Samsung Washer and hear you are experiencing issues with noise. This is not ideal and our washers are normally very quiet. I would like to offer some assistance to ensure youa re getting the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342090. We welcome you to our Samsung family. ^Brad
It’s fine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water fill is a bit loud. Otherwise it works as you would expect.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Purchased, I am glad you are liking your Samsung Refrigerator. I would like to forward your ideas to our design team so that we can improve in the future. Thank you for your feedback and for choosing to be a part of our Samsung Family. ^Brad
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient and quiet . Love the different cycles .
I would recommend this to a friendSamsung customer service is terrible.Avoid Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is terrible. Avoid Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffrey,
We understand your disappointment with not having the best customer service experience. Let us help you with your washer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147888823) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Washer
Broke after 4 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of normal use by 2 people, it broke. Violent shaking and water pouring out the bottom. Best Buy didn't cover it at all, and told me to call Samsung. Samsung service 866-371-9501 disconnected on me once, but I got through the 2nd time. After running some diagnostics with the service rep and verifying the problem, I was able to schedule an in home service repair for next week. It is still under the 1 year warranty, so it should be a free repair. From the symptoms, it is likely the discharge pump broke, in addition to holes that allow the water to pour right out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer shaking violently and leaking. We understand it is important to have a working washer, especially if we are doing our laundry between busy schedules. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144775278
Thank you for choosing Samsung. Have a great day.
-Trisha-
Gas Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to operate. I like the color.
I would recommend this to a friendDefective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer blows only cold air because the heating element was defective. Got a replacement dryer and the new one doesn't even turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WillD,
We are aware of how you feel about receiving a replacement dryer that is not turning. To assist you is all we aim for.
Here is a link below with steps to determine why your replacement dryer is not turning. It includes a video we suggest watching fully.
Samsung dryers will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Dryer stopped working, Samsung not helpful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working on certain cycles, then altogether. Continuous "DC' error code. Samsung suggested only using on timed setting. I was understandably unhappy with that advice. Best Buy is replacing with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatrickC,
We know how it feels to have delays due to an error code with the appliance. Helping fix your dryer is our joy.
Error codes help identify the problem when your dryer isn't working properly. Luckily, errors on your Samsung dryer are usually very easy to fix.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324885) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Purchase - This Washer Leaked and caused damage to my floors and walls. Had to fight with store manager to pick it up and return it. Very disgruntled in the way the store manager handled this with us!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience of having your Samsung washer picked up to return it.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Washer Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , my wife loves her new washer and dryer set.
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmm ng fstyhv d f as fgb b jjjbxsfhbvcdxcbjjvcbbb bbhgdd
I would recommend this to a friendLeaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of the door after 18 months. Very disappointed. Cannot use the $250 pedestal underneath because water pools in it.
No, I would not recommend this to a friendDelivered a defective washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got washer deliver 10/26. Was able to use it this week (after completing renovations). During spin cycle of any option the washer shakes so hard it not only move from its location, but it unplugs from the wall. Cannot return/exchange because it is past the 15 date of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kasey,
Thank you for giving us your feedback about the Washer. We apologize for the inconvenience of receiving a defective washer, and I know that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the washing machine is shaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
Also, you can review the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144202085
^Rainly
Flood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them install it upstairs and next thing you know it’s completely flooded
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Carolann G,
We know how frustrating it is to have a washer that is leaking. We are here to help you.
I have shared a link below for the steps if the Samsung washing machine is leaking. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454193, which will help our team pull up your information.
^Rainly
New washer problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 5 days. Then it wouldn't drain. It was replaced with a new washer, but it is scary that a new item broke down so quickly. The computer in it must have had problems. I have no answer to what happened, but happy it was immediately replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mlgma08,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer does not drain. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349257
Thank you for choosing Samsung. Have a great day.
-Trisha-