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Customer reviews

Rating 4.6 out of 5 stars with 6547 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 6,547 reviews
  • Rated 5 out of 5 stars

    A breathe of fresh air…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the washer and dryer set. It is truly a great value for your money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is working great so I thanks Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customer well mostly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me the wrong cord after I had to pay $30 other then that Samsung front loader washer and dryer is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best dryer I’ve ever used. Haven’t had any issues and I love the look of it. We got the white one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Electric Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Samsung Electric Dryer. Excellent choice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unit U

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and great looking dryer. Would definitely recommend this product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes time to receive product, and no real actual time of when exactly product will be delivered…

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 4 out of 5 stars

    ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with dryer. But got the front load washer to match. That is a diffrent story

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ITS NOT HELPFUL

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS MACHINE INITIALLY WORKED WELL; HOWEVER, WITHIN A FEW MONTHS STARTED MAKING NOISES. NOW THE DOOR IS NOT CLOSING.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SatyajitS,

      We can feel the frustration you have with this washer. We are here to help you in any way possible.

      We recommend checking the resources below for steps to take when the washer is making unusual noise. Please watch the video and kindly click on the embedded words for more details.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1147273794), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement to my old Samsung. Works great and quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer has great features! We have been using the sanitazing feature lately due to the virus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drys cloths well. Wrinkle free does work but slowly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having been using it for about one month, everything works well so far. Not a quiet machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my new washer. It’s the matching washer to my dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Samsung dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is so loud when it finishes. Other than that, the dryer is easy to use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Dryer. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I was wanting ! Getting older, and top loaders just were not working for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product by Samsung. Gas washer with better efficiency.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Average dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is a solid purchase. No problems or issues at this point although I would sincerely hope not to have any yet! As an engineer myself, I can see that there are certain design features intended to save money in the product of the unit. I'm anticipating that over time, there may be wear issues. Its going to last a little less than if they spent more money. For example...the printing of the cycles is always a complaint for me especially when a machine is working fine but you just can't read what you are selecting anymore. From an aesthetic point of view, I much prefer a stainless steel door (or chrome finish) but for some reason the stark black is in many laundry machines these days. Lastly, I had a wrinkle release features for which you added water in a holding tank..... that is not part of this machine but then again this was cheaper. Time will tell how long it will last but I can't complain now..... its an average... not stellar dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Different selections for load types, and fits a lot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Only drawback taller than previous unit a challenge for my wife on the controls

    I would recommend this to a friend