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Customer reviews

Rating 4.6 out of 5 stars with 6547 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 6,547 reviews
  • Rated 5 out of 5 stars

    Nice and Quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer. Huge upgrade from our previous appliance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. I was impressed by the knowledge of the sales agent. I will certainly purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It’s a bit noisy with the singing but works great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Trish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the dryer for 3 batches the inside light came unattached with wires hanging out inside the dryer. A geek squad member came to fix it but needed to order the part. Once the part came in we scheduled an appointment. Best Buy had to cancel the appointment because the technician tested positive for covid, so after 3 weeks I finally have my dryer in place and working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer set exceeded my expectations! Very happy with the delivery, set up and quality!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer is better using this newer model but get a

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This newer model has been better . Our other Samsung had to be returned twice due to constant noise and shaking .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice works well hope it last long time Samsung has been good to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality washer at great value! Being stackable is a plus. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for a great price. Quiet and exactly what I want

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pretty, huge and compact at the same time.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not installed them (I bought a set), but overall impression is that they seem to be of great quality and they do look great. Will update this posts if I find something not to my liking.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MiguelF, I want to thank you or taking the time out of your day to share a review on your Samsung Dryer. We are happy to know that you are happy. Welcome to our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Washer Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes quick and clean. Sounds played when washer finished to let you know it’s done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bood dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality dryer, second purchase in 6 years, the other one is still in my first house

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Love Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my Samsung dryer on May 25th and used it the next day…absolutely LOVE it! I am thrilled with my purchase and best of all-I got it and the washer on sale. Hope this lasts me for years to come. Highly recommended!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with many setting levels for different fabrics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Esmy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new Gas Dryer with sensor dry limits time and energy utilized. Highly recommend.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Fries clothes in 1 cycle and I love the music it plays when it’s done!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy IF YOU CANT AFFORD REPLACEMENTS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought 2 of these months apart and both shakes so violently and extremely loud during the spin cycle that it was heard throughout the entire house and it would shift to a entire different spot

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DeandreW,

      We are aware that you wished to use your washer to its maximum potential. We can assist you.

      For instructions on how to rectify your washer that is making noises and shaking, click the link below. To view the entire instructions, watch the video, click on the words that are embedded, and select "No" under "Did this resolve your issue?".

      Samsung washing machine is shaking too much
      https://www.samsung.com/us/support/troubleshoot/TSG10007111/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151834893) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Stacking functionality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design , easy to stack, installers we're super quick and nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Dryer!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Dryer! The second Samsung dryer I have purchased and will never use another brand!

    I would recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Great Dryer great service!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dryer, dries quick, has music alarm when done, multi settings including eco friendly settings and sanitizer. Definitely recommend. Best buy customer service was great, fast delivery and set up!

    I would recommend this to a friend