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Customer reviews

Rating 4.6 out of 5 stars with 6548 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 6,548 reviews
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far. No complaints installrts were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and fast shipping

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people very professional and take the mask during installation. Thx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front loader electric washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I’ve very satisfied with my new washing machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Driyer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fast and dont make a lot of noise i hate the star button u have ti prees at least 5 seg to start

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer/Dryer Combo, love Totaltech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, easy install, total tech was worth it for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mmrm21

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine - does a large load with little effort and no vibration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BestBuy appliances are the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and priced right and it was installed fast thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Long waite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best when it came to shipping and delivery as it took forever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Veronica L,

      When you're excited for something to arrive and it takes longer than expected, it can test your patience. To better address your experience with delivery times, please contact Best Buy's customer service department at (888) 237-8289, they are open 24 Hours a Day.

      They can provide more context to your experience about the logistics of your washing machine.

      Leo Samsung

  • Rated 5 out of 5 stars

    Kash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this dryer so it can stack with the washer. It was on sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer ❤

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the options, my clothes get clean and price great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Realtor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service , sales, installation techs and prices !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good drys fast I want to purchase the matching washer next

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, can accommodate small and large loads.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good dryer. Gives less wrinkles with less softeming aides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast fast delivery, very easy to use and drys quicker than my old dryer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do NOT Buy. Vibration problems.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well. Problems are 1) First delivery leaked from from gasket. I had leak happen right after delivery people left, on the very first cycle. 2) I then swapped out leaking machine for same model. I ran calibration cycle without problems. I noticed during first wash that the machine shook SO VIOLENTLY during spin cycle that I thought that the machine was going to fall off the pedestal. Watch a video on Youtube titled "Samsung literally jumps and shakes a lot". It is slightly different model but exhibited identical degree of vibration. Fortunately for me, Best Buy had great customer service. I went back the next day and upgraded to more expensive LG. It hasn't yet arrived, but it has to be better than this Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the west

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer and dryer combo west of the Mississippi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer. It does an amazing job and it does not take nearly as long as my old dryer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Happy with all by installation!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Samsung washer and dryer. Also please with the delivery. But, this morning I was by the washer as it was spinning. It was shaking like it was 32 degrees below zero. On closer examination the left front corner was not placed on the raised cement area so with only three legs on solid ground it is going to shake it self to death some day.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how frustrating a shaking washer can be. Our goal is to assist you, CATT.

      When your washing machine encounters a shaking cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them.

      The Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147523709, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washing machine ever..luv this product and highly recommended..

    I would recommend this to a friend