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Customer reviews

Rating 4.6 out of 5 stars with 6550 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 272 Showing 5,421-5,440 of 6,550 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it and good value for the item just color not that great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bobo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall service was very good and the help in loading.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a good price right off the floor and have not had any problems with it since I had it installed. Would recommend. Its for Large loads too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exactly what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues at all with this item. My Girlfriend says it is so much easier to use and gets clothes clean way faster than our old washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Delivery was executed perfectly. Delivery personal were extremely professional and very meticulous giving instructions on the product.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice washer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet washer. We’ll balanced. Almost no vibrations. Best Buy business partner did the installation very fast. No leaks. All in around an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for the $ I paid. Got the pair that included the dryer as well. Does the job and gets the clothing clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very fast delivery. Easy to install as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the cost but still vibrates more than expected

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and cleans clothes very well!!! This is the second set of Samsung front loaders I have had. My first set last me over ten years and through multiple moves!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    MS KAREN NELKIE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    little door on the bottom won't stay shut have to tape it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons(selections) are flat and not as easy to activate

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New clothes dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far our new dryer is working just fine. I would like it to open on the other side, but I'm learning to live with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer Fire - Update

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously wrote a review about this appliance. We are now 6 weeks out from the day this dryer's motor caught on fire. After four visits to our house for "inspections," Samsung finally confirmed what was obvious from the first inspection -- the motor was defective and caused a fire. Now, we are awaiting repair. At the last visit about two weeks ago, we were told the parts to repair would be received in five days. No calls/no word after a week and a half, so we called to follow up. Supposedly the part hasn't been received (never mind the original repairman had the parts and they wouldn't let him replace the motor). So again, we are back to waiting. Six weeks without a dryer and no definite repair date in sight. AGAIN -- cannot recommend more strongly that you DO NOT buy a Samsung dryer. It caught on fire 8 months after purchase and the company hasn't repaired or replaced it as required by their warranty after 6 weeks.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Recommend to anyone wanting a washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Recommend purchasing it to anyone...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quite an efficient washer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has multiple functions to choose. It cleans well and seems to be efficient with water. One issue was the door swings from right to left (same as the matching dryer) which wasn't ideal. Tried calling best buy to find a solution but they were not helpful.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer and Dryer. You are not able to change the direction of which the door opens on our washers. You can change the direction on our dryer. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good economical dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool down feature is awesome, limits wrinkles. Buy one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good washer but shakes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good, has different settings for the types of laundry, the only issue i have with it, is when you are using the matching dryer with the Samsung stacker kit, when the washer goes into the spin cycle it does a fair amount of shaking.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Fullhouse, I understand that this has been difficult for you. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. I am including a link to a helpful troubleshooting guide to assist you with your concerns on the washing machine shaking (https://bit.ly/3CfJS4Q). For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574213) and it will help our team pull up your information. We thank you for choosing Samsung for your laundry needs. ^Lena Samsung

  • Rated 5 out of 5 stars

    Best Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was planning to get LG Model, but this product satisfied be that I no longer need other models! The design is great and love every part of Dryer!

    I would recommend this to a friend