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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6586 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. The washer is also praised for its amazing capacity and reasonable price. However, some customers have reported issues with drying performance, the spin cycle, and installation. Additionally, a few customers have mentioned concerns about the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 6,586 reviews
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are thrilled with this gas dryer. We saw some reviews that mentioned the close are still damp when they removed the clothes. After washing 6 loads of clothes. We had absolute success with 4 of the 6 loads. We use "Time Dry" and dried the clothes for 30 to 40 minutes. For the last two loads, I understood why it took a little longer to dry - each load was for a big old fluffy comforter. :) The dryer works really well. As for the lint trap, its very easy to use. All in all, we are glad we have this set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dries clothes really quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is really good it dries clothes in very less time. Even thick ones like jeans and blankets dry very quickly. There is very wrinkles on clothes unlike other dryers. Sensor dry option is very practical and saves time and over heating the dryer and clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best buy all the eay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did honestly receive great service and I'm very happy with my washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Price is really worth it. And it doesn’t make so much noise like the washers I have used in past. Con: Maybe I don’t know how to operate its spinning function yet, but sometimes when it is set to spin for 11mins, it appears to be done in approximately 5mins

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was great for their customer service and install. They showed up on time, with text and app updates, and were able to hail away my old dryer and install the new dryer (including stacking). Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to use and easy to mantain

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase. Happy so far. I hope with maintenance keeps running for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this washer so far. Very easy for my to access because I am mobility impaired...I dont have to bend down to get my clothes because of the podium.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our dryer broke and didn’t think it was worth fixing it, so decided to go with this model. So far it’s working very well. The only downside is the lent is kind of hard to clean out. You have to run it under water to clean out all the lent. Other than that it does exactly what you would expect from a Samsung dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buying the washer too.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the way it Looks. Still getting used to all the settings, but works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great machines!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this set for my daughter. Very nice and works great! I definitely recommend purchasing this set.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time ordering a Samsung Washer/Dryer. So happy I did. It's very quiet and operates fantastic. I also got a very good deal at BEST BUY. The cashier was a pleasure to work with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    VERY tall when stacked.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the stackable set, electric. When stacked, these units are very tall. The dryer buttons are 6' 6" from the floor. I had to buy a step stool for my wife to operate it. She's 5' 3" tall. This next part you need to be aware of, the electrical connection is at the top of the washer. If your receptacle is attached to your baseboard, you will need an 8-foot appliance cord to fit comfortably. Good luck finding one. I had to buy 10/3 braided appliance wire and a plug to make one. Here's a pic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great dryer, work perfectly and efficiently

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described and quiet.. sometimes the dryer says 30 minutes then it drops down to 1 min

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vibration /Noise issue horribly frighening

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer three years ago ,it worked well,until 4 months ago it started making a lit if niuse during the spinning process of washing.Shedding tons of grey sanding debris from the bottom of the machine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We love our new washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we 100% recommend this washer and dryer set. Its changed the washing game for us entirely!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer is great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dryer, no issues. The installation guy claimed I had a gas leak , gas company determined there was no gas leak. He just did not want to install my dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    DRYS AH-MAZING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. Drys amazing. Love the song at the end when finished. Quick and doesn't make noise.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Loving the new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our washer since it's our first one in our new home. It runs quiet, and I love the quick wash mode. Also I love the musical chime when the washer is done. Pretty cool.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Precious’s washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good washer and an excellent choice of brands.

    I would recommend this to a friend