Customer Ratings & Reviews

Extremely Disappointed – Misleading Description and Poor Customer Service I recently purchased an open-box gas dryer listed in "excellent condition" from Best Buy for my business. I rely on a dryer daily, so I drove 70 miles to pick it up. Before finalizing the purchase, I confirmed with the in-store team that the unit was in excellent working order — they assured me it was. When I got home, I noticed that the dryer was missing the original (or even suitable) packaging, which was clearly promised online. Still, I proceeded to install it — and the moment I turned it on, it began making loud, disturbing noises. So much for "excellent condition." I called the store immediately and was transferred to the support team. I explained everything in detail. The only solutions offered were either returning the item (and somehow surviving without a dryer for several more days) or waiting 5+ days for a technician to show up. I requested to speak with a supervisor — her name was Rachel — but she was just as unhelpful and dismissive. When I asked to speak directly with the store manager, I was told — unbelievably — that the store doesn’t have a phone number, and that if I wanted to speak to someone in charge, I’d have to drive another 70 miles back to the store. Seriously? In the end, I had no choice but to hire a technician out of pocket to repair the dryer — an expense and headache I should never have had to deal with. This experience was unacceptable from start to finish. Best Buy's “open-box in excellent condition” listing was completely misleading, and their customer service was unhelpful and dismissive. I expected far better from a major retailer. I will think twice before ever making a large purchase from Best Buy again.

Washer works great no issues, had to replace the other one because the bearings went out as well as the drum. Great buy for a great price

Excellent and easy to use. The value is excellent also.

Great machine!!!! I wanted a washing machine that matched the dryer that a relative gave me. I am very happy with the washer. And I was able to use many Best Buy gift cards and perks to get this machine for very little cash!!!!

Loving my new dryer. Dries them fast and quiet. So many features to chose from and get the job done right.

So far so good Quiet and efficient. Clothes come out clean and smell good saving time and energy. I love my new Samsung washer and dryer and recommended it to everyone. by

Works as expected, great open box deal. Smelled a bit off the first few used but some washing machine cleaner fixed it

Perfect!! Quite .. great wash..love the drying choices.

This is a great product. Easy to use and attractive appearance.

We got the best washing machine and like it very much.

Great so far. Quiet and cleans well. Some vibration, but that level depends on how many items you have in the machine.

I purchased the stackable washer and dryer which I found very useful, convenient, very good quality and reasonable [[rices.

It worked well in two weeks and then make noise, just 3 weeks after I got it.

Love my dryer. Works great and I’ve noticed how quickly my clothes are dried. Don’t have any issues and I would recommend this to anyone.

Great product for the money .Love the drying time so quick and efficient

I bought this brand new and so far its' been doing a good job for household size load.

So far it is great. I don’t do a lot of washing only two at home.

It’s my first front load washer and I love it! Feels like it washes our clothes well.

This product suits my needs, is energy efficient and is user friendly.

Installed with ease works great. Only issuei have had is a sock dropped down the lint trap and drum stopped turning removed sock and it continued to run great.