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Customer reviews

Rating 4.6 out of 5 stars with 6550 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 6,551 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine works great!! I had it delivered within a few days. The guys were friendly and knowledgeable about the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and easily stack able. Best purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great dryer.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the different selection in settings which makes things a lot easier instead of having to manually select all the desired settings. It’s also pretty quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Top tier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer, it holds a lot of clothing and dryes throughly and fast, it has lots of functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 3 out of 5 stars

    Smells like plastic inside

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive: Easy to use, huge inside, can fit a lot of laundry in one load. Negative: Has a plastic odor inside. I hoped it would wear off but it’s been almost a month and it still smells badly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Lori! Thank you for taking the time to leave a review. having an odor in your washer must be concerning. I have provided a link to help you get rid of the odor you're experiencing.
      (https://www.samsung.com/us/support/troubleshooting/TSG01108629/)
      Thank you for choosing Samsung. Nic Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Very handy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for the washing machine was very affordable, been using it for almost 1 year now and it is very strong and it washes reaally clean.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good so far, long term no experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I especially like the anti-vibration tech. It’s hard to rate a NEW appliance, ask me 5 years from now. The lid had a good size dent in it, don’t really know how it got there. I’ll see how it goes. I expect 10 years of reliable service. I only use it 2 times a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre good dry, dries fast without damaging clothing over time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for a quality washer! To think that it’s from open box… I really love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had one of the very first models and I had it for 20 years. I just purchase the same washer from Best Buy’s recently a front loader and it works amazing. Great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price service and quality. Best time to take advantage of their sales when they have it . Capitalized on Black Friday and ended up walking away with a nice set under $1200. I got to pick the time i wanted to deliver . Very convenient as I wasn’t moving into my new place right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with Purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works well and was within our budget. We'd purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery, the product came in without any issues. Works great, so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    The needed upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the old washer broke, I decided to get an upgrade. On the first wash, I was extremely satisfied that my clothes were no longer soaking wet. Its quiet and efficient. My parents love it. Just be aware there is abit more maintenance than a top loader.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Child-lock doesn’t disable the power button

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start with the machine itself overall it’s alright, cleans the clothes has a variety of settings, your average washing machine, however even with child-lock on the power button can still be turned on and off, this means that if you have centrally located laundry like in a kitchen that not only children, but cats can turn off the power mid cycle and sometimes you don’t notice till you’re transferring soapy clothes (an issue that I did not have at all with my previous washer (not Samsung) because child lock locked every button except the combo to turn it off) it’s been MONTHS and I have no figured out a way to solve this issue, I’ve tried covering the power button with a towel, with painters tape, doesn’t matter because all that is required is pressure on that spot. Now moving onto Best Buy, my delivery / Customer experience with Best Buy was so awful that I ended up buying the dryer directly from Samsung which I would absolutely recommend over buying from Best Buy the experience all around with Samsung was 200 times better than with Best Buy, I will never buy another appliance with them again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nicolette M,

      It sounds incredibly frustrating to deal with your experience, especially when you have pets or little ones. You rely on the machine to run its cycle without interruptions, so when it cuts off unexpectedly, it can throw off your whole laundry routine.

      We thank you for your feedback. I will provide this to our product team for future and current product developments where the child lock incorporates the power button. To keep pets from pressing the power button, here are a few ideas that might help:

      a. Button Covers or Guards: Look for a plastic or silicone button guard designed for appliances. These can fit over the power button to make it harder for pets to press. Some guards even have adhesive backs that will stay in place.

      b. DIY Solutions: If you’re still covering it with tape, you could try something sturdier, like a plastic or metal cover, which would require more effort to move. You can use a small plastic box or container to create a protective shell around the power button, securing it with velcro or a hook-and-loop fastener so it's easy for you to remove when needed.

      Should you need more assistance with your washing machine, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147681618 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    The Complete Washer Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 4.5 Cu Ft High Efficiency Stackable Front Load Washer is all that I need for a complete servicing of my laundry. I recommend it to anyone needing this style of washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK, I've only had the dryer(and washer) for 2 weeks but I can say it works great. It is on the budget end of the cost spectrum but don't let that scare you away from this dryer(or washer). It gets used daily and performs well. Why pay twice the price if you don't need too? I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good affordable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look Works great as well Quiet and almost no vibration

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is wonderful. We have had for about 6 months along with the dryer and they have worked amazing thus far and hope they continue to prosper!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and dries quickly. When matched with the washer cycle times end within minutes of each other. This unit also stacks on the washer to save floor space. Only disadvantage to the units being stacked is that vertically challenged people will find using the dryer controls difficult.

    I would recommend this to a friend