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Customer reviews

Rating 4.6 out of 5 stars with 6560 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 6,560 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great benefits with no complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I really like: -Very minimal noise during the wash (I've had washers before where it would make loud "thumping" sounds....If you know you know). -A nice little theme song upon completion -I ultimately only use delicate mode because I like the settings (cold water and adjustable rinses). -I no longer use pods because they're more expensive and are ideal for top loaders. With the tray at the top left, I leave the liquid detergent jug right above it which makes it easier than any other solution because I don't have to use the measuring cup, or, any other thing to transfer detergent. I just open the tray and press the button on the tray and it dispenses exactly where it needs to. -My clothes smell great and feel clean. This is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sure about a Samsung washer but after using it I am impressed. Would Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this dryer for a year now and I can genuinely say that this dryer is hands down one of the best ones I’ve ever bought it has a lot of different options to choose from quick dry, perm press, etc. and they all work amazingly wouldn’t change it for any different one 1000% recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far, but I have only been using it for about a month. Easy to use and cleans well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was outstanding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was available and delivered quickly (4 days from purchase). Deliver service was oustanding. Plenty of adavcen notice--contacted refarding schedule via text, email and phone day of. Quickly installed and took old unit. 20 minutes from time they pulled into yard to departure. Highly Recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional delivery. Love the dryer. Works great and very quiet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Rose, I am thrilled you are enjoying your new Samsung Dryer. I know how great it is to have a unit that works great and I am glad we were able to provide you with one. Thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with product. I definitely recommended. ⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Clean clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans much better than a top loan machine. It quite and fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Got this to match the washer. Will dry a full load in about 4p minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Efficient and affordable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the best washer and dryers they make especially at this price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good dryer but buy elsewhere.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is fine but would not buy from Best Buy again. It took three weeks and involvement of CEO to get delivery issues rectified

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you've gone through with your dryer's delivery experience. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with your recent purchase.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Machine good; Delivery terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is ok. Don’t like that you can adjust the heat when on normal dry setting. Delivery and working with Best Buy was not an experience I wish to repeat. I will not purchase an appliance again from them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lint Collector is a Frustration

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box item, so the price was very reasonable. The only complaint is the lint collector is a single piece that folds and requires you to put pressure on a certain spot to open it. I have figured out how to open it, but my husband hates trying to get it open. We clean the lint collector with each use so you can see the potential frustration. Other than that, no complaints. Just happy to have dry clothes!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Front load washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working great. The only thing is that I wish it hada light

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good .I never get points I bought this from Best Buy always but never got points

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Owner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great oven but the door don’t close anymore and the burners slow then before

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to enhancing the performance of your range, FadelM. Let’s get this taken care of.

      To rectify your concerns with your oven. Please click the link and the hyperlinks for tips.

      The door will not close on the Samsung oven:
      https://www.samsung.com/us/support/troubleshoot/TSG10007374/

      Flame issues on Samsung gas cooktop or range (Please choose which flame issue you are experiencing on your gas stove, cooktop, or range):
      https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide reference number 1151471682 so our team can look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent, had a great experience with the whole buyer experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    WISHY WASHY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS NICE. I NEED TO READ THE INSTRUCTIONS SINCE I DON'T KNOW WHAT I MIGHT BE MISSING!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quieter than my previous dryer, this is the best priced one along with other competitor brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality washer so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs well. Like that the filter door is right in front.

    I would recommend this to a friend