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Customer reviews

Rating 4.6 out of 5 stars with 6547 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 6,547 reviews
  • Rated 4 out of 5 stars

    Floor model?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed it came complete with dents like maybe I got a floor model instead of new , who knows. And would have thought after purchasing I would have gotten my paper work on purchase of dryer and five year extra warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer ever purchase. It has been a great investment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE!!! Broken 5 months in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this high rating to make sure people saw this so they wouldn't be fooled by other people's high reviews. This is the second dryer that I've gotten from the Samsung stackable line that has had the same issue with heating elements and not stopping when it finishes the cycle. We bought this in November of 2024 on the 21st. The dryer encountered code 3C on May 16th 2025. After checking in the manual what this indicated, I checked the lint vent which was clean, and I checked the exhaust vent and tubing which was also clean. Just left a third issue being the board. I'm on my Best buy Total protection member, and when I contacted the toll free number, they said the trial was not currently covered under the 24 month plan because it was still under the manufacturer's warranty. When I contacted the manufacturer's warranty they stated that I would need to pay $350 because it was a part that was obsolete. When I told best behind they said there was nothing they could do. Highly frustrating experience, will never buy the Samsung Major appliance again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RaySprague,

      We understand how you feel regarding this dryer. We are here to assist you.

      Please see page 48 of the user manual for steps to take when the dryer is getting an error code.

      https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1149225426), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Samsung dryer multiple options to dry your clothes, including alerts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, sheek Samsung washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great so far! It’s been a few weeks since Best Buy came out to install. It gets our clothes really clean with no streaking, excessive water, etc. Real nice, sheek design too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use washer so great full!! Very good for space too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eduardo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok the parts the apparience was amaizing and easy to conect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully and can handle big loads of bedding. Great price very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung clothes washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It is very good and easy to use. Large inside .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best Buy! Easy to use and very efficient. Looks nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving My Samsung Set

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung washer/dryer set and I am so satisfied. They have the classy look. I highly recommend purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, no issues with washer itself , the delivery person was not nice and very rude

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    9 Min in load-knocking unbearable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold a faulty washing machine that makes a loud knocking sound during spinning and whose door doesn’t close properly. Although it was a scratch-and-dent item and I saved a few dollars, Best Buy lied and did not properly check whether the machine was operational. I am currently examining the quality of the warranty. I'm in the process of seeing how good or bad the warranty is.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for letting us know what you’re experiencing with your washer. We understand how concerning loud knocking noises can be, especially when you’re trying to determine whether the unit is functioning properly, and we’re here to help guide you through it.

      To address the sound you’re hearing, please follow the troubleshooting steps in the guide below and check the section titled “Thumping or knocking.” Be sure to click on the embedded links for additional support:

      Samsung washing machine is noisy
      http://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Regarding the door concern, a slightly loose door latch is normal by design. If the washer is unable to properly close or lock the door, it will display an error code to alert you.

      Should you need further assistance or wish to have our team review your concerns directly, you may contact us through the channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151470787) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Loving My Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer 4/8/22 and I am so loving it. It has that classy look. I highly recommend purchasing this set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    House

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, delivery person was very nice and help anlot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great especially as 2nd set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Really good value for price. We placed the set in our in-law apartment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Really good value for price. We placed the set in our in-law apartment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer at a great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent washer. It does a great job of getting our clothes and other items nice and clean. We ate very pleased with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly, accessible for me in my wheelchair!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs great. Large capacity loads. Washes delicates nicely, while cleans blankets without worry. It plays a tune when it’s finished. Love that. Best Buy installed, and they were very careful and professional. Great job.

    I would recommend this to a friend