Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,438 reviews
  • Rated 2 out of 5 stars

    You can do better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new washers require a new pedastal every time. Best Buy does not allow you to use your old one. This is very wasterful and Best Buy should consider enviornmental friendly resuse options. Also they require you to buy a hose without knowing how long of a hose you need. Again, more waste. Plus the installed couldn't install the machine bc he didn't have any other hose sizes with him.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are here to assist you anytime. You can use your old pedestal if it's compatible with the washer. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Good machine not for old apartment

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good machine but not made for an old apartment in NYC. We had to get a plumber to fix the pipes before we could use the machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DEEN

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean Compact design, takes a small space, and runs very quiet. Save me some time in the laundromat especially during COVID

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 2nd Samsung front load washer. It does what it's supposed to do. I expect it will last ten years, like the last one, before the bearing goes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features and so easy to use and large capacity drum for blankets and comforters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer and dryer

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality I got it for my friend she is really happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, never can go wrong with Samsung. I also purchased a year of extra service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation/installer went great! Excellent!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It doesn't take as long to wash clothes. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing with my Samsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been washing with the Samsung washer for a month now. And all is coming clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and quick install. Thanks for all the help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer.. is very quiet, many easy to use cycles.. and they take much less time then my old washer.. Very happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Washer - Service to Install was excellent and they were timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it they both work really good I have not had any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big appliance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Best buy schedule delivery and came right on time. The appliance works amazing and smooth. Very happy with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and excellent build. Works perfectly with no issue. Would recommend to anyone who wants to buy a Samsung washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves valuable room in small house.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates as advertised. Stackable washer/dryer saves valuable room in a small house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and highly satisfied. Great product.!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shop around and get a different brand

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Y’all, if you really want to have buyers remorse, get this washer and the matching dryer. These two lasted approximately 2 years before requiring a repair on a mechanical component that was more than the original cost. Dryer motor went out, it took 3 weeks for Samsung to send repair team. Washer drum and housing went out, it has now been six weeks and despite numerous calls and reassurance from Samsung, the third scheduled service visit has been cancelled. Customer service is a nightmare to get through and if you have to make multiple calls, you have to relive every one of them with the current rep. All calls are routed through call centers and the reps only know the script that is in front of them. It does no good to email Samsung because the only response you get is an acknowledgment that they received your email. 10 out of 10, recommend any other brand than Samsung. (PS also got the crappiest fridge from them that makes about 8 ice cubes a day)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable setup

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got both the washer and gas dryer installed within 10 mins. Props to the installation team. Very thorough with ETA also.

    I would recommend this to a friend