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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 3,438 reviews
  • Rated 5 out of 5 stars

    Very good price for a good appliance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price for a good appliance. Very happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well just a little low. Need pedestals. Samsung products always work well

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad to hear you're happy, Kiana! I checked the specifications of this model for you, and I found that it is compatible with the pedestal model WE402NW. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Poor store response

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is great but the fact best buy has no one to answer phones is a nightmare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits in my laundry room perfect. Stacks to save space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Staff friendly and very helpful. Good price and in stock.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 5 out of 5 stars

    Energy Efficient Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using a front-load so it took a while to get used to it. It works very well and is programable to suit your particular needs. The only thing I wish it had is a reversible door to hinge on the other side.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do NOT Buy. Vibration problems.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well. Problems are 1) First delivery leaked from from gasket. I had leak happen right after delivery people left, on the very first cycle. 2) I then swapped out leaking machine for same model. I ran calibration cycle without problems. I noticed during first wash that the machine shook SO VIOLENTLY during spin cycle that I thought that the machine was going to fall off the pedestal. Watch a video on Youtube titled "Samsung literally jumps and shakes a lot". It is slightly different model but exhibited identical degree of vibration. Fortunately for me, Best Buy had great customer service. I went back the next day and upgraded to more expensive LG. It hasn't yet arrived, but it has to be better than this Samsung.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal washer Easy to use Even my grandma knows how to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value, great unit!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine to go along with matching dryer unit. Very quite and the install was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy at the sale price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and quiet. Easy to use. No issues so far. Looks really modern and stylish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 4.5 Cu. Ft. High Efficiency Stackable Fr

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fast, easy, and enjoyable experience. I appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast clean great for small loads, love th no agitator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy to operate. Quiet and your able to link it to your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great spins so good dryer barly works. Very happy all around

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Shmug, I want to congratulate you on your new Samsung Washer and thank you for taking the time to post a review. We are glad that you enjoy your new machine and want to welcome you to our family. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Rated 1 out of 5 stars

    Power button stopped working at 1.5 yrs old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button stopped working after 1.5 years on and off. It finally stopped working today, Sep 1, 25. Really frustrating that my last washer was a Kenmore and lasted over 20 years. I searched online it is well known an issue that a potential fix is to unplug, wait five minutes, then press Power 5 seconds, press start 5 seconds and plug back in. Wait 5 minutes and then press power. This didn't work, but I did let the washer sit overnight and periodically it started working again. It has been an issue now for over a year and am going to need to get a repair service out to see the issue and cost. May not be worth fixing if over 300 to fix.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GaryS,

      We understand your frustration with the power button of your washer. Let us provide the details you need.

      Here is a link to check why your washer's power button does not work. Check the embedded words and watch the video fully for more details.

      Samsung washing machine buttons won't work
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150596545) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    It works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and is better than my old one. An apparent upgrad.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're so glad to hear it, rickster! We hope you will continue to enjoy this wonderful washer for a very long time. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super silent washer only bad thing is you can’t change the door to the other side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine with many features. This machine is worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It’s so easy to use and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing Machine Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this product from Best Buys and it was a very enjoyable experience.

    No, I would not recommend this to a friend