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Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 3,438 reviews
  • Rated 3 out of 5 stars

    What Happened!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to get down to the ground to drain it,is not the best thing

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand that your experience has been less than ideal. Let us help you.

      On page 50 of the model's user manual link below, you can check the steps to see if the washer is not draining as expected.
      https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf

      It would also be great if we could talk to you directly and gather more information about your concern.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146901926, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung 4.5 Front Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using my Samsung washer for several weeks now and find it to be everything I expected in regards to performance. I like having all the different settings especially the quick speed, because it makes doing laundry a little more enjoyable. I thought it would be noisy but it's pretty quiet. Nothing negative to say in the short time I've had it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very Nice Machine!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer a year ago and it runs perfect! Very nice machine

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the washer is cleaning excellently, is quiet and stable. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Front Load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first front load washer and I love my new washer. Roomy and quiet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very noisy and rattles, does its job but seems “cheap”

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We make every effort to ensure your washing machine operates at its best, LarryL. Let's get this taken care of.

      Suppose your washer is making a loud rattling noise. Click the resources below for assistance. Browse over the hyperlinks and the instructional video for tips.

      Samsung washing machine is noisy (see rattling or clicking):
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147068230, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Best one yet!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a difference this has made in my routine and the care of my clothes!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It washed the clothes well. One bad thing is the maxhien makes big noise when spinning. I did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this product. Our washer broke and I decided to purchase a new one instead of repairing the old. I wanted a high quality washer that was in stock and could be delivered within a few days. This washer met all my needs, and Best Buy was able to schedule a delivery within a few days. So far, I am very happy with this washer and all the options it provides.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good still it’s shaking and making noice but not too much good quality for the price

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 1 out of 5 stars

    Too big and Best Buy doesn’t even know what they s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine would not fit down my basement stairs. The purchase was canceled. Best Buy asked me to review it, so this is my review. Best computer system/programmers need help.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about the order you canceled.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Best Buy does not stand behind their products

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought washer for my elderly mother because she could not reach in her top load washer. with in a few months washing got to hard and my brother took over. when I did the wash for her recently it would only wash in hot water even though I set for cold only. now Best Buy won't do anything I won"t buy from them anymore. they do not stand behind their products. terrible !!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DarylD, we know your overall experience using the washer can be frustrating. Let us assist.

      Here is a guide to help you diagnose why the washer is dispensing the wrong temperature of water. Please click on the embedded word and watch the video included.

      Samsung washing machine water fill issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147710137) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Great buy. I recommend Best Buy for electronics and more

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, lasts long and good quality. Definitely a great deal

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Noisy and loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The spin cycle sounds like a Gulf Stream is taking off in our laundry room. Called Best Buy and was given a case number and told someone would call us. That’s it. Horrible customer service on a product they sold. I had a Samsung for 13 years and it sounded NOTHING like this machine. No idea why a newer washer would be worse than my old unit that finally gave up. More than disappointed in product and Best Buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Ashley,

      Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the spin cycle sounds like a Gulf Stream is taking off in your laundry room. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.

      Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it isn't a perfect match.
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Moving forward here are other options to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Support:
      1-800-726-7864

      Stay safe,

      Reference Ticket Number: 1144274167

      ^Mila Samsung

  • Rated 2 out of 5 stars

    Off balance.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item seems to be unbalance. I had a repair man from Samsung and was told to use full loads and use the bedding cycle to keep the drum from spending to fast. It still makes a lot of noise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Greab Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does job, no dirty clothes. Its queit as well. I like it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washing without water!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed, i was so happy to receive this just to find out it washes without water, and no matter what combination of programs i try, it barely uses enough water to wet the clothes, when i remove the clothes after washing they have dried on detergent on them! We called the service guy from samsung and he checked the software and said all good, this is how it is! I wish i would know this before , i wouldn’t buy this! I can’t believe i spent so much money on this garbage! Also there is no program description anywhere not even online!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KingaH, we understand the frustration when your washer has concerns about filling the water. Allow us to help.

      Below is a link to help you diagnose if your washer has concerns filling with water. Please choose "Washing machine does not fill with water at all and Washing machine does not fill with enough water." Kindly click on the embedded word if prompted by one and watch the video if one prompts.

      Samsung washing machine water fill issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      Please see page 17 under the "Water supply, and page 27, "STEP 4 Determine the load capacity" section of the manual, for more details.

      Manual
      https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147177515) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good washing machine, surprisingly quiet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine with good features and it runs very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Quiet and works great. Fits in perfectly.

    I would recommend this to a friend