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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 3,438 reviews
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it’s perfect for my basement, love the color and it’s so quite and spin my clothes perfectly and yes it does wash the clothes great as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged and poor customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who brought the machine were extremely rude and on top of that the machince came banged up , was told by customer service i would get a 180$ gift card if i decide to keep the machince . A month later i did not receive the gift card and when i call best buy customer service they have no idea what to do. First and last time buying an appliance from best buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer. I am delighted with it, and best buy came and installed it. It was quick and efficient. I decided between LG and Samsung and chose Samsung.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the washer 26 months ago. Now I have to replace it. Repairman said it most likely was faulty from the beginning.a tube got loose started leaking and resulted in cutting and putting holes in another tube and drum seal.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Melinda P,

      We know that having a good-working washer plays a massive part in cleaning our laundry. Let us extend our help.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147425469, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    It is quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so quiet! I have to make an effort to remember that I am washing. I can wash a king comforter and it fits with extra space. I can not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer!!! It is quiet and works really well. I love that it has a self clean cycle to remove the mildew that a lot of front load washers get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes great products. I love my new washer. Has a variety of features including pausing during cycle and alarm when the cycle ends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front load washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer a front load washer. The Samsung has numerous settings for wash times, temperature, and rinses. Great for any size load or soil level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues at all with this item. My Girlfriend says it is so much easier to use and gets clothes clean way faster than our old washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Washer so far. The loads are huge that I can throw in here. Getting used to front loading, but I love it. Great on the clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet washer. We’ll balanced. Almost no vibrations. Best Buy business partner did the installation very fast. No leaks. All in around an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price and best deal from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost efficient, energy efficient, fast and reliable. Delivery was easy and quick. Have bought multiple units because of the price and customer service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really bad experience with instalation. 3 months and nothing working here! we always have different excuses and it's never because of any limitation on my part

    No, I would not recommend this to a friend
  • Cons mentioned:
    Washer performance

    Rated 1 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Didn’t communicate and missed delivery. Had to call them to have it rescheduled. Washer came not working upon arrival

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Tracy, we are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. I am including a link to a troubleshooting guide to support your concerns on the washing machine not working (https://bit.ly/30uaotl). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143889624) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 5 out of 5 stars

    Good washing machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to use. There are multiple programs, just need to select the relevant one and that’s pretty it. It washes very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 4.5 cu. ft. front load washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 4.5 cu. ft. front load washer is quiet, very quiet to be very honest! Does the job, especially at deal of the day price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung - 4.5 cu ft Front-Loading High-Efficiency

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and it came with many defects and the store doesn't give me support

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet. It has a lot of settings you can choose from which nice. You can do a quick setting of 22 minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not wash clothing as well as I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issues had with delivery and installation were horrible. The washer does not clean clothes as well as expected. The preset programs require washing clothes for more than an hour. My top load washed in 30 minutes. I replaced it because it stopped working after 15 years. I wish I got it repaired.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are not getting the best performance from your Samsung Washer. I have all the best practice for the best results below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    MRSMURF

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great find and appliance for the value and price I paid...very user friendly and compliment to its' matching dryer!

    I would recommend this to a friend