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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,438 reviews
  • Rated 5 out of 5 stars

    Good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good clothes washer, we did not stack with the dryer but looked east

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. I love that it cleans itself. I love the quick wash option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. So far so good. Would purchase again if needed. Have been using about a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! We were nervous at first because of the mixed reviews but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and Sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and sleek; wash is perfect! We upgraded from the machine we bought 15 years ago!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaking

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has been leaking since it was installed. Now my laundry room is damaged from all the water build up in the back

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the importance of a reliable washer at home. We are here to help.

      If your washer is leaking, here is a guide to help you. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "Did this resolve your issue?" for more details. 

      Samsung washing machine is leaking
      https://www.samsung.com/us/support/troubleshoot/TSG10001007/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147746125) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers started machine and left. Washer leaked water in pedestal drawer and laundry room floor. Nightmare. Returned machine. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Your reference number is 1144647948.

      -Noraina Samsung

  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. I've been using for 9 months and have had zero issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High capacity and silent washer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High capacity and silent washer. Runs great with PODS and leaves hardly no residue.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusted

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This along with a matching dryer are the worst purchases I have ever made. Two defective machines, non responsive customer service and down right unprofessional installation. I now have two brand new machines that I guess I need to replace. I will never buy from Best Buy again. I could not possibly be less pleased.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful and so quiet! I know it a washing machine but it looks amazing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works fine in the beginning but stopped working after a year

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      Getting the best value for your money is one of our priorities. We're here to help you check why your washer has no power.

      Whether your washer will not turn on or turns off by itself, stops unexpectedly, or won't turn off, it's likely due to an issue with the washing machine's power cord or its electrical connection to your home's power grid. Please check this link for details.

      Samsung washing machine power issues
      https://www.samsung.com/us/support/troubleshooting/TSG01203022/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145475503) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful awful service! After purchasing stackable washer/dryer, upon delivery, washer damaged - it happens. BUT it was after that trying to get the NEW washer was unacceptable! I went to local store several times to confirm delivery. In day of delivery- no washer! It took MANY calls & hours of frustration to finally get it delivered on 6/18/21. Rep apologized for dropping the ball.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Quiet washing machine . Easy to install, level and calibrate. You will be happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plays a song to let you know it’s complete

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Very easy to use, lots of settings and beautiful finish.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Liers and false promo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bestbuy rep online lie to they were suppose to give me 24 months promo but did not they gavea reference number 353168158.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ElvinD,

      This is not the experience we wanted you to have. To better assist you with this matter about the promotion, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was packed very well in my opinion and it gets the job done. So far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is fast and quiet but efficient s as well. Love the chime when finished

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Latch Keeps Breaking

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has a latch issue. Same model 4 years old the latch kept breaking. This new one, latch issues after two months.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Washer door latch. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142546940. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, quiet, spins very dry reduces time in dryer and easy to use

    I would recommend this to a friend