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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 3,438 reviews
  • Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and it's quiet. I would recommend to other's to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet , smooth, get your clothes clean the first time .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer servic

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has the WORST customer service ever and Best But does nothing to help if something goes wrong.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes quickly and quietly with plenty of options. Good stuff

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IF YOU PURCHASE ENSURE YOU GET GEEKSQUAD INSURANCE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within 3 months of purchase! Gets stuck in a cycle and remains locked. Kicking myself for not spending the extra $ for the geek squad insurance as I know this would not be an issue if I had.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We strive to ensure that your washing machine operates at its optimal performance, DeysiV. Let us help you.

      If your washer is stuck in a cycle and remains locked, here are some steps to fix the issue. Please click the links and hyperlinks and watch the instructional video for tips.

      Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, 3, and 5):
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Samsung washer door is locked:
      https://www.samsung.com/us/support/troubleshooting/TSG01001983/

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147005410, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Don't Buy Without Coverage

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer, while it works. Right at one year, though, it broke beyond repair. We thought that a brand new appliance would work longer than a year, so we didn't have any extended coverage. Thanks for the pain and waste of money, Samsung and BestBuy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jake,

      Thanks for your honest feedback and we hope you are in good health. We are happy to know that the washer worked up to your standards. We truly wish for all appliances to work more than its extended life expectancy; we are saddened that your experience has been less than ideal.

      To give you a general idea of the warranty coverage for your washer, please see details below.

      One (1) year parts and labor,
      Three (3) years stainless tub part (Part Only),
      Ten (10) years washing DD motor part (Part Only)

      Please click on the link for the warranty details of your washer.
      https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US

      Please feel free to get in touch with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community
      https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144145330

      Leo Samsung

  • Rated 5 out of 5 stars

    Very good appliance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet. Fast and clothes come out clean. Good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely quiet and well designed machine easy to read manual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is snagging everything i was looking for in a washer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quit After Less Than 2 Years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY A SAMSUNG WASHER! Almost 2 years to the day I purchased, my washer has quit. The Geek Squad tech stated that this is a known issue, and the repair would be more than the cost of what I paid for the washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      StevenJ, we want to ensure you have a properly functioning washer to keep your clothes clean. We are here to assist you in exploring all possible options to fix this issue.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146662732) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Tub shakes all over the place

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tub shakes all over the place. We have had repair men out and they say they have the same issue on the model for multiple owners. We have made sure it is level too. I would not recommend this washer as is. Working on contacting Samsung

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Water Temp for dark cycles otherwise ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in Sep 2020 and Samsung States Warrant expired 6/21. Right after I had proof my warranty exp 9/2021 it breaks down. The washer machine fills with wrong temp of water. Only uses hot even in "DARK COLORS" setting which is fading clothes. Plumber stated it is a machine problem not a plumbing issue. Otherwise machine is ok

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your experience with us, Jennibear. Here is a link with some troubleshooting steps to get the temperature problem that you're experiencing resolved (https://bit.ly/3kRpwrt). ^Lo Samsung

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Best machine to go with, in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it my washer I wish I would of bought the dryer as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good brand at a good price. Nice and quiet and does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice washer, looks great with dryer stacked with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Works great and gets my clothes clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is quiet and efficient. Cloth comes of it very dry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good and Energy efficient. So far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer for the price. Like how easy it is and it's very quiet.

    I would recommend this to a friend