Customer Ratings & Reviews

Awesome washer!! Did a lot more then expect with load options. Easy use!

Second set of Samsung washer & dryer I own and so far I’ve received what I’ve expected. Not disappointed.

We purchased this dryer almost a month ago and am very sawing it. Has many drying options. Very quiet.

Absolutely love this washing machine. It fits very large items.

Works amazing and very efficient in cleaning our clothes

Love it its awesome Samsung lovers i love all Samsung Electronics

This dryer dries gently and a lot of options to use it. High quality and very easy to use.

very smooth running and quiet. this sits just off my kitchen and I barely hear it running.

The washer is working great, and the best buy guys set it up in about 20 minutes.

Had this electric dryer since two years. Working fine.

Excellent Front Loading Washer. Easy to operate and plays music when it's done!

Runs smooth, not loud at all. Easy to use even my 14 year old can use it!

It is very good item. I will recommend to my friend.

Great dryer, only issue is the sensor dry.. seems to leave somethings not dry all the way. Other than that works great.

It's truly an upgrade. Quiet through out, and a nice little song at the

Works great, nice and quiet, leaves my clothes clean and not too damp like my old washer.

This dryer works great. It’s easy to use and the clothes are always dry, never damp. I love that it can be used side by side or as a stackable. We originally needed the dryer only but ended up purchasing the washer as well. Happy with this purchase.

Exactly quality product. Highly recommend. Will not be discussed

Extremely Disappointed – Misleading Description and Poor Customer Service I recently purchased an open-box gas dryer listed in "excellent condition" from Best Buy for my business. I rely on a dryer daily, so I drove 70 miles to pick it up. Before finalizing the purchase, I confirmed with the in-store team that the unit was in excellent working order — they assured me it was. When I got home, I noticed that the dryer was missing the original (or even suitable) packaging, which was clearly promised online. Still, I proceeded to install it — and the moment I turned it on, it began making loud, disturbing noises. So much for "excellent condition." I called the store immediately and was transferred to the support team. I explained everything in detail. The only solutions offered were either returning the item (and somehow surviving without a dryer for several more days) or waiting 5+ days for a technician to show up. I requested to speak with a supervisor — her name was Rachel — but she was just as unhelpful and dismissive. When I asked to speak directly with the store manager, I was told — unbelievably — that the store doesn’t have a phone number, and that if I wanted to speak to someone in charge, I’d have to drive another 70 miles back to the store. Seriously? In the end, I had no choice but to hire a technician out of pocket to repair the dryer — an expense and headache I should never have had to deal with. This experience was unacceptable from start to finish. Best Buy's “open-box in excellent condition” listing was completely misleading, and their customer service was unhelpful and dismissive. I expected far better from a major retailer. I will think twice before ever making a large purchase from Best Buy again.

It worked well in two weeks and then make noise, just 3 weeks after I got it.