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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 3,438 reviews
  • Rated 5 out of 5 stars

    Its worth every cent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smart and efficient. Easy to use with multiple options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes real good & even has a quick wash cycle

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy without extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2020 and died within 3 years. Thank goodness we bought the 5 year Geek Squad extended warranty. The credited us the cost we paid and we bought a new washer. If you buy this buy and extended warranty,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NicoleS,

      Thank you for choosing Samsung for your laundry needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it . It’s working nice. I like samsung. I advise it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine, i can't wait for the dryer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible machine

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine stopped working within a yr. Unknown to us...water has to be drained from contraption on left constantly. Now 2 yrs later the machine broke completely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washer and dryers were defective, picked up on 8/30/23 and on 8/31/23 I couldn’t wash or dry! I today is 9/15/23 I still do not have a replacement I have to go with out ! I won’t be getting new ones till the 20th !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We can imagine how you feel about what happened in your unit. We are here to help.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this washer very effective, will recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid inexpensive washer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid inexpensive washer that will get the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Easy to use and very effective! I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Larry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is working great and I am very happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer, and also looks innovative on our laundry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE MACHINE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good thing that I purchased was the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite washing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and cleans great! I'm so happy with my new washer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hot water valve broke while not in use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot water valve broken right over one year warranty period. We rarely use hot water. Bad quality. We’ve used several brands, Whirlpool, Kenmore, Lg over the years and they just works for many years till worn out. This is by far the worst.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Extremely quite. Got it at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are Great products. Highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not reccomend purchasing this washing machine. It barely uses any water. You have a huge tub but because of the amount of water it uses , you can only do small loads. Not happy with it at all. Too many options

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Machine and bestbuy service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works fine but sometimes gives little sound and then again goes away. I have checked my surface but still I hear sound 3/5 times. Also my bad experience is with bestbuy online orders to all the way it’s installed at my place.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mzee, we are sorry to hear that your experience has been less than ideal. We can definitely understand how frustrating it can be. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your washing machine making noises (https://bit.ly/32SQLMq). If this issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042429) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 3 out of 5 stars

    Gets the Job Done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this, in part, because of the vibration reduction technology. This machine vibrates a lot, even with medium size loads. I enjoy the various adjustable options as well as the pre-set options. It gets the job done. I would not recommend it if you are looking for a quiet machine.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi,

      Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if this machine vibrates a lot. Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine. If you just got your front load washer but didn't remove the shipping bolts, then it will shake a lot. You'll also see some small vibration at the beginning of a cycle as its weight sensing.

      Please check this link for a troubleshooting guide.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Moving forward here are other options to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Stay safe,

      Reference Ticket Number: 1144367665

      ^Mila Samsung