Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 12372867
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast working working! cool new features!!!!!!!!!!!
I would recommend this to a friendLOVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer! Samsung has always been amazing!
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good washer overall and looks good in my home
I would recommend this to a friendbad choice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely noisy spin cycle on all speeds. Sounds like a jet taking off. If laundry room door is open, you cannot have a conversation in the rest of the house. Best buy Delivered and set it up. Because it is under warranty, I have to go through Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Groundwalker, I would like to congratulate you on your new Samsung Washer and hear you are experiencing issues with noise. This is not ideal and our washers are normally very quiet. I would like to offer some assistance to ensure youa re getting the best results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342090. We welcome you to our Samsung family. ^Brad
Quiet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quiet washer. Love it and would recommend it.
I would recommend this to a friendToo many RINSES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not always come out of the rinse cycle to the spin cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for reaching out and sharing your experience with our product. We are saddened that you have issues with our product, such a rinse cycle. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, I am providing these links to guide you on the issue.
Cycles, settings, and features on your Samsung Washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144729602
Thank you for choosing Samsung.
^Ross
- Cons mentioned:Washer performance
There’s NO SUDS!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so frustrated and disappointed with my Samsung (WF45T6000AP) I do maybe 2-3 loads a week; I’ve had it 6.5 months and it’s broken down twice already! First time it sporadically stopped working and just clicked when I pressed start. Tech said it was a loose sensor! Today the error code SUD appeared but, the tub is clear of suds, I poured water down the drain as suggested and the error code still wont clear! Looks like it may be another faulty sensor from what I’ve read online.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tracy.
Thank you for bringing this to our attention. I see you have some concerns with the 4.5 cu. ft. Front Load Washer with Vibration Reduction Technology+. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
When something goes wrong with your washing machine, you may think all that's needed is a good reset. Sometimes, minor issues or glitches might be cleared with a reset, but additional troubleshooting will be required if the issue comes back. However, depending on your error, resetting at the first sign of trouble is not always a good idea. Keep reading to learn how to reset, when you should or shouldn't reset, and what to do if a reset doesn't help.
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Error codes play a vital role in ensuring your washer stays in good condition and give you a starting point if there are any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps. Here is a list of the most common error codes and the next steps.
Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
Using the best kind of detergent in your washing machine may seem tricky. You want your clothing and other items to come out as clean as possible, but you don't want to accidentally overfill your machine with detergent or place it in the wrong compartment. If you're wondering how much detergent you should be using, what type to use, and how to fill your particular machine, we have some helpful answers and tips right here.
How to use detergent in your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00031847/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144706934
Have a great day.
^Charles
- Cons mentioned:Washer performance
Broke after 4 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of normal use by 2 people, it broke. Violent shaking and water pouring out the bottom. Best Buy didn't cover it at all, and told me to call Samsung. Samsung service 866-371-9501 disconnected on me once, but I got through the 2nd time. After running some diagnostics with the service rep and verifying the problem, I was able to schedule an in home service repair for next week. It is still under the 1 year warranty, so it should be a free repair. From the symptoms, it is likely the discharge pump broke, in addition to holes that allow the water to pour right out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer shaking violently and leaking. We understand it is important to have a working washer, especially if we are doing our laundry between busy schedules. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
The washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144775278
Thank you for choosing Samsung. Have a great day.
-Trisha-
Drain pump went out after two years of use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drain pump went out after two years of use. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that is not draining; kindly watch the video and click the embedded words.
Samsung washing machine does not drain.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147940605) to help our team pull up your information when you message us.
Thank you.
-Ricardo
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Purchase - This Washer Leaked and caused damage to my floors and walls. Had to fight with store manager to pick it up and return it. Very disgruntled in the way the store manager handled this with us!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience of having your Samsung washer picked up to return it.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Poor quality unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4 unit I have replaced with the same issue every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardL, we understand your frustration if you have had four replacements done with the same issue. We want to speak to you directly to gather more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148813829) to help our team pull up your information.
Have a great day.
^Camille
Delivered a defective washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got washer deliver 10/26. Was able to use it this week (after completing renovations). During spin cycle of any option the washer shakes so hard it not only move from its location, but it unplugs from the wall. Cannot return/exchange because it is past the 15 date of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kasey,
Thank you for giving us your feedback about the Washer. We apologize for the inconvenience of receiving a defective washer, and I know that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the washing machine is shaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
Also, you can review the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144202085
^Rainly
Better washing by hand.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look up trash in the dictionary you will see this washers picture. Bought in December didn’t make it to see April showers. Brand new might I add.I was better washing the clothes by hand !
No, I would not recommend this to a friendBroken
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get it replaced after two uses just stopped working and now the dryer same brand is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We strive to help you anytime. We want to know more of what is happening to your washer for us to provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146477585) to help our team pull up your information when you message us.
Have a great day.
-John
New washer problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 5 days. Then it wouldn't drain. It was replaced with a new washer, but it is scary that a new item broke down so quickly. The computer in it must have had problems. I have no answer to what happened, but happy it was immediately replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mlgma08,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer does not drain. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349257
Thank you for choosing Samsung. Have a great day.
-Trisha-
I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friendLeaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of the door after 18 months. Very disappointed. Cannot use the $250 pedestal underneath because water pools in it.
No, I would not recommend this to a friendRunning machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this washer and it’s is the worst Washing machine in the world every time you try to wash when it start to rinse It started running all over the place I have to try to Make it stop no it Mess up my wall I hate it so so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing some concerns with your Samsung Washer shaking when it reaches the spin cycle and know that can be very disappointing. I would like to provide you with some helpful information to ensure your re getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661764. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Washer performance
Broke within 8 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke within 8 months. Took samsung 2 months to get tech out to tell me no parts available, another 1 month to get approved for replacement. Went to best buy with replacement authorization number and got new washer. Another month to deliver washer thou. August to dec no washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good purchase, softener go with liquod detergent during wash cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your washer, JuliusT. We are here to help you.
Please refer to the link below to rectify your washer's dispenser issue. Click the link and hyperlinks for tips.
Dispenser drawer issues in Samsung washing machine:
https://www.samsung.com/us/support/troubleshoot/TSG10002916/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615796, to help our team pull up your information when you message us.
Have a great day.
-John