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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 3,438 reviews
  • Rated 1 out of 5 stars

    Washer broke in 1 month

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is bad experience. The washer broke within. 1 month . As it’s under warranty Samsung said they replace it instead of repair. It’s been month now I am waiting for replacement. This sucks..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi VamsiPathuri,


      Thank you for your review. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.

      To better assist you with this issue, please get in touch with the Samsung Customer Service Department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.

      Please feel free to get back to us via the following options for further assistance:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, give them this ticket number 1144844069, which will help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Terrible Delivery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great! Until you want to move it. Delivery drivers DID NOT LEAVE THE SHIPPING BOLTS! Good luck getting the proper part number to order a new set (at over $100). I was transferred to 4 different departments by Best Buy and no one could help me. Avoid at all costs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate your informing us about your delivery experience with your Samsung washer.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Efficient and Mostly Quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 4.5 cu. ft. high-efficiency front load washer performs as expected for its price point. It offers good capacity, efficient cleaning, and the Vibration Reduction Technology+ helps keep noise and movement to a minimum, especially during spin cycles. While it can be a bit noisy at times, it’s nothing you’ll really notice unless you’re in the same room. The smart features are a nice bonus and make monitoring and managing loads more convenient. Overall, it feels like a solid, modern washer that delivers reliable performance without major drawbacks. For the price, it meets expectations and is a good option for anyone looking for a dependable, feature-rich appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So Quiet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so quiet, I kept going downstairs to see if it was working. I had a Maytag Maximum that cost me $1,000. Bought it in 2012 and it has broken down twice. So I looked for a new one. The price is right and we don't need all the bells and whistles (it's just 2 of us). Extremely easy to unpack and set up. One thing I noticed is that it has some features that you find on high end washers. It makes sure the load is balanced and it has a filter at the bottom of the washer. Here is the clincher. IT CLEANS MUCH BETTER THAN MY MAYTAG! The little song it plays when the wash is done is a nice little touch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front loader washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg. Where do i start. I love this washer. It cleans your clothes very well. And the spin cycle is powerful to the point when the cycle is complete the clothes feel like they somewhat dry

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer but has had a leak on the bottom of door housing. Wouldn’t recommend!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand that a leaking washer can affect our laundry experience. We'll be pleased to help fix your Samsung appliance.

      I recommend checking the resources below for troubleshooting steps to try when your Samsung washer leaks.
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/
      https://www.youtube.com/watch?v=jgKRn1xR_qs

      You may also check page 52 of the user manual for other recommended actions for a leaking washer.
      https://downloadcenter.samsung.com/content/UM/202209/20220916135335438/WF6000T_UM_DC68-04006H-02_EN.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145177530) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great . Love it ……………………………………………………………………….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t disappoint, love the features they have like the touch buttons instead of pressing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Manufacturing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years after purchase the bearing started to go, not likely to purchase again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great matches my existing dryer and was delivered quickly and very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is amazing it is the best one I have ever owned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loud and leaky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super loud, started leaking a couple days after i bought it. Return.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Gtg724,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    llo ve my washing machine,easy to use and use less water and soap

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Floods a lot. Took forever to set us since the company won’t do it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer it is fast and quiet...........

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very quiet and easy to use! Set up was easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great long-term purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer was a great selection for the price. We needed something quickly and after lots of research we decided on this one and it has been a great purchase so far. No complaints! It is quiet and the cycles clean really well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How much can (any)one get excited about a washer? It does the job, it's my third front loader, so the water saving, spin speeds, etc. are not novel to me. The build seems inferior to my previous Kenmore and LG. It lacks sanitary cycle, in comparison to similarly priced LGs. Vibration is OK on concrete floor. It is not the quietest, but not an issue as it is in a closed niche. The chirp at the end of cycle is very long, but not unpleasant. Clothes come out as clean as we are used to. Bit worried that the front touch panel will go after a few years and likely be cost prohibitive to fix. All pieces, whether plastic or metal (and by extension I imagine electronics) appear to be of inferior quality with each new model, regardless of the brand. It is devastating that nowadays even Consumer Reports considers 8-10 years to be the expected use of a washer, very irresponsible towards our one and only planet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machine seems to be as good as the last one. I haven't yet figured out how to get the my cycle programed into it. But it is a nice machine, does great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Washer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic for a great price! My clothes have honestly never been so clean. I had a pair of pants with a stain from olive oil that I was unable to get out despite washing multiple times in our previous washer, one wash in this washer and it came right out!

    I would recommend this to a friend