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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3438 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 3,438 reviews
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and reliable. Have this washer for over 3 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs very smoothly and is entertaining to use. The installation was very quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommended this to my wife’s friends and we are going to Best Buy right now to buy one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Minimally customizable features, disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these are good machines! I haven't noticed any major snagging (my last stackable LG units snagged my clothes a ton) or issues however, the pause button does not unlock the door very quickly for you to add items in that you may have forgotten and I hate that. Why have a pause button? overall, the settings are not as customizable as the water temp / time / dry level selections make it seem. Many of them do not allow you to adjust them, so I use manual settings which means I often dry things much longer than they need to be dried because the sensor is not enabled for manual dry settings.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Sierra! We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Nic Samsung

  • Rated 4 out of 5 stars

    As expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good capacity, quieter and energy efficient.. Delivery and install from BB was uncomplicated and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. I’m very pleased with my product and the service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Do Not Buy! Leaks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer 2.5 years ago and it leaks water inside the washer drum. The clean water does not stop flowing. Once it gets about a quarter full then the washer automatically drains the water. Best Buy customer service and Samsung customer is not willing to cooperate with fixing the machine unless I pay $120 for them to come look at it plus parts and labor. Estimate of $250-$350. Also this unit runs pretty loud while it is washing. On the positive note, it does look really nice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent purchase for me, I would recomend this washer to anyone who asked thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forced to buy a new washer because my last washer, a GE, only lasted a little over a year and a half. Appliances these days are junk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 4.5 Cu Ft Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new machine. It's easy to use and works great. It fits so many things in it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung never disappoints. Washer performs great and has saved me alot of money. Thank you Best Buy for making the purchase simple and expeditiously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Buy experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, great customer service I got everything I needed at a affordable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great! I love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works great and I love all the settings. Easy to use and even has braille!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great deal for the price and works great easy to use ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have a Big family and we are Non stop using our washer and this was a good Buy!!!

    I would recommend this to a friend
  • Cons mentioned:
    Washer performance

    Rated 1 out of 5 stars

    Very strong regret

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer/dryer set in 2021 and have had to do so many repairs. Ive already had to repace the washer once in 2022 and repair the dryer twice. As of today, both machines are broken and I’m finally just replacing both appliances. I won’t buy another Samsung washer or dryer again. There’s also mold growing on the door of the washer even though I use the self clean cycle and wipe down the rubber barriers after use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    14 years old

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re going on 15 years with ours and have never had any issues. I wouldn’t buy anything else!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Failed after 4 years.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washer in 2017. It was noisy but cleaned well and was much better about resisting mold on the gasket than our previous Kenmore front load. It lasted just 4 years. Today we found our it has bad bearings ($1200 repair). Tech said he sees this pretty often. FOUR years!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome machine!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're very happy with this washing machine. It is very quiet when running and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product i recoment this washing machine easy to uses

    I would recommend this to a friend