Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 12372867
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.
This summary was generated by AI based on customer reviews.
Ms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problem with the washer, delivery service was something else (PHOOEY)
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer for me works for me. Good price for quality
I would recommend this to a friendGood purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase and the service people
I would recommend this to a friendSamsung Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its only been a moth so we will see what happens..
I would recommend this to a friend- Cons mentioned:Washer performance
Worse Washer ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific experience. Bought this as an open box that was “good/satisfactory” and it didn’t work at all. Wouldn’t run water into the washer, tried a million ways to fix it but didn’t work at all. Makes me wonder if bestbuy even “tests” their open box products before putting them back out. So not only did my dad have to pick them up himself since delivery wasn’t an option. We now in the evening had to load them back up to return them to the store ourselves. So annoyed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to this link:
Washer water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-water-at-all
Have a great day.
Melardo
Not a vibe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in 2021 - my brother warned me about Samsung applicances but i did not heed his warning. The washers counterweight snapped off and the washing machine sounded like a jackhammer when it was in spin mode. Had someone come out to look at it they quoted me 851 dollars which is MORE than what i paid for it. If you get it get the extended warranty. I had to buy a new washer lol
No, I would not recommend this to a friend- Cons mentioned:Washer performance
Good thing I bought the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.
No, I would not recommend this to a friend Frequent door locks, frequent repairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 repairs in the 3 years since I purchased brand new from Best Buy. 3 times it was the drain pump. The door lock FREQUENTLY engages and opening the washing machine turns into a few hour project. It doesn't clean the clothes either. I have had to "rewash" items multiple times.... kinda defeats the purpose of a high efficiency machine if you have to wash things twice. Thank goodness I purchased the Geek Squad warranty. First repair was needed within FOUR MONTHS of purchase. Looks nice, lots of "extras" but does not clean well, poor quality, many failures and lots of 12 hour periods of time waiting for the repair man. Garbage.
No, I would not recommend this to a friendSamsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first washer we received. It had a major water leak the first time we turned it on. We waited a week for it to be replaced. Seems o.k. now.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung 4.5 Platinum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is as advertised, looking and working great so far.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung front load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use but definitely needs the pedistal
I would recommend this to a friend Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this washer and it shakes very badly during the spin cycle and is not quiet. Definitely Need something to keep it in place if you have an open laundry room. It washes great, didn’t expect the spin cycle. hopefully it doesn’t break due to the shaking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cassandra,
We understand that an excellent working washer plays a massive part in cleaning our laundry. Let us help you.
I have shared a link below about the steps if the washer is shaking or making noise when spinning. Please click on all the embedded words and watch the video inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146834574, which will help our team pull up your information.
^Rainly
Stay away from Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Dec 2021 after seeing the reviews and they offered some discount. Minimum use at apartment. It started making loud noise after 6months of use. The Technician from Bestbuy came, did some minor checks, and said everything is OK. Now it completely quit working making real loud noise. The manufacture warranty of 2 yrs just expired 3 weeks ago. Called Bestby again paid the diagnostic fee. To fix it is another $450 bucks. So the total adds up almost equal to the price of the washer. I opted to go for new LG washer than spending money on a defective brand washer. Stay away from SAMSUNG for Washer. Our another LG washing machine lasted more than 10 yrs without any problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Math,
Thank you for choosing Samsung for your washer needs. We're sorry you no longer have the product, and we hope to work with you again in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
Later 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed January 2022. Started off fairly quiet, but that didn’t last long. Was so loud, it was actually comical how loud it became. Then 7 months in, it broke. Both Samsung & Best Buy couldn’t get the parts needed to fix it. Ultimately Best Buy replaced the unit with another Samsung washer. Praying for better results
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
We apologize that your experience with the initial washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle.
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it.
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
When you do laundry, you should consider the weight of each load you wash to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882269) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Door
Don't waste your time & money on this junk washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. Leaks from door, after 5 repairs was designated a lemon and being replaced by Best Buy. Also the writing on the button panel smudges and wipes off. Don't waste your time and money on this 3rd world piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Do not bother.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought washer/dryer set 12/17/21 and today 9/9/24 my washing machine sounds like its about to explode . The noise coming out of it is terrifying and so violent that it moved from where i have it forward towards my door and is now stuck there and i cant push it back from how heavy it is.
No, I would not recommend this to a friendRemember this review, Avoid this Brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this make and model for 4 years. Have had three service calls to repair and have now exceeded the purchase price. I am currently going to the laundromat to take care of the laundry because I cant afford to pay for the repair. Also, the Stoves break easily and the Ice Machines in the refrigerators seize up, stopping ice production. There is very little direction on the internet to repair by yourself repairs forcing you to pay for expensive house call repairs with Samsung Certified Technicians.
No, I would not recommend this to a friendAVOID THIS WASHER AVOID SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appliance man told us a bolt broke off which has led to needing to replace the entire tub. All said and done the quote was $880, more than we paid for the washer. Samsung and Best Buy are no help and act like it’s your fault for not buying their extra warranties. Same thing happened on new Samsung fridge. Both repair guys have laughed and said Samsung looks great but are horrible quality. Their customer service is an absolute joke.
No, I would not recommend this to a friendBearing wears out quickly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bearing wore out in 3 yrs with average use. Manufacturer needs to use better quality products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evan T,
We appreciate you sharing your sentiments about the bearing of this washer. We'd love to help.
You can purchase a replacement part for your washer from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488827, which will help our team pull up your information.
^Rainly
Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years this washer continuously gives a low water error even after troubleshooting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
I can understand how frustrating it must be to deal with a persistent low-water error. We are here to help.
Proper water pressure is needed for this washing machine. The water pressure has to be between 20-116 psi. Anything lesser than 20 psi will cause an error.
I have shared a Samsung link below that can help with your experience. The link has an embedded video that we recommend watching in full (water-filling errors).
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324554 to help our team pull up your information.
Leo