Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 12372867
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Washer performance
Terrible product from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst washer /dryer combo ever. It takes hours to wash something and it smell clean as well as the dryer is horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Christi,
Thank you for reaching out. We appreciate you informing us that your Samsung washer takes hours to wash something. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a troubleshooting step to try when your Samsung washer has spinning issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144594642
-Angelica
Three weeks of Frustration.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has taken until 2/2/24 to get the washer installed. I spent excess money abtaining a plummer after 3 attempts to install the drain hose properly. If i had been told what needed to be done on the 1st installation. after calling Samsund and Bestbuy many times and paying a plummer to come out 3 times with final results. This is my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
Your feedback will help us keep on improving our goods and customer experience, as this differs from the experience we want for our customers.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
worthless junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! started sounding like a drum choir after a year exactly after the warranty expired . never have i ever had a washer break ever . The repair man said it was the drum and not worth repair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your household, Chuckoscar. Let's get this taken care of.
Please refer to the resources below to get solutions for your washer's noise. Click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147590644 to help our team pull up your information when you message us.
Have a great day.
-John
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles
Bad thinking, Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever anyone does, do not purchase this set of Samsung product. For all that money placed on them, they are very finicky and break down easily. They do not last very long and can pack up even at the slightest contact of an insect (weird right? But so says Samsung repair after 13 months of use of such significant household investment).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate your review of your overall experience with the performance of your Samsung washer, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975378) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Great solid washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good simply washer that not difficult to operate. Only one issue is that it downer vent and therefore prone to mold
I would recommend this to a friendNot so great do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 years and ive had to have it fixed multiple times not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Jenny.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705427, which will help our team pull up your information.
^Rainly
Samsung front loader washer and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a front loading Samsung washer in January 2023 and it was having an issue and Best Buy geeks would not help at all and referred us to Samsung. The service we are getting from them is horrendous and we will never buy anything else from Best Buy or a Samsung product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LaurieS,
We understand how you may be feeling and would like to help you. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576239, to help our team pull up your information when you message us.
Have a great day.
-John
Frontload washer its great Best Buy experience was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my purchase the Frontload washer its great Best Buy experience was excellent
I would recommend this to a friendGreat front loader, quiet, various wash choices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great front loader, great price, performs like a champ, quiet, multiple wash options
I would recommend this to a friendCatastrophic failure after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior model: WF45M5500AP/A5 Single person (1) retired household owner. Catastrophic failure after 3.5 years light use. Cost to repair by Samsung certified repair firm that no showed 3 appointments was 125% of purchase cost. CNET says these types of units should last 10 years. How many stars would YOU give it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maestro59,
We appreciate your informing us that your Samsung washer failed after more than three years of light use. We apologize for the inconvenience, especially with the repair cost, and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893846) to help our team pull up your information.
Thank you!
-Angelica
Piece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is absolutely awful, don’t waste your money. I can only wash clothes on the “quick wash” cycle because if I try to wash them any other way, I get an error code. Just such trash.
No, I would not recommend this to a friendStops working after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you informing us that your Samsung washer's electronic parts stopped working. We can help find a resolution that may rectify the issue.
To better assist you with this issue, please get in touch with us via our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938433) to help our team pull up your information.
Thank you!
-Angelica
Key parts break after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of parts stopped working and the cost for repair.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144949732), which will help our team pull up your information.
Have a great day.
Melardo
Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered today and its broken out of the box. They know its broken but they won't schedule a pickup and replace for 24 to 48 hours. Never will shop with you again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your concerns regarding the damaged item that was delivered.
Have a great day.
^Charles
Be Cautious of Purcahse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's been 3 years and the washer is not working, Poor quality and not what we were expecting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PedroD,
We want to inquire more about what occurs with your Samsung washer and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer locks door during wash and has absolutely no system in place to unlock it before the wash is finished. This is pathetic engineering and would be very easy to solve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. The washer door will lock when the unit is operating for safety. We welcome you to our family and thank you for choosing Samsung. ^Brad
Stains Clothes with Rust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine - breaks immediately after warranty ends. Stains clothes brown with rust.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's our pleasure to receive your review, Tony.
It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't caused by your washer.
I have shared helpful links below.
The laundry is stained or damaged after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Get cleaner clothes with your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00084866/
Clothes are not clean after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Also, you can check the right cycle, settings, and features on the link below.
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
You can check the model's user manual link about cleaning the interior on pages 48 and 40 about self-clean.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652610, which will help our team pull up your information.
^Rainly