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Customer Ratings & Reviews

$862.17

Customer reviews

Rating 4.6 out of 5 stars with 6591 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the product's strong overall performance, quiet operation, and ease of use. They also appreciate its generous capacity, competitive price, and suitable size. However, a small number of customers have raised concerns regarding the spin cycle, overall washer quality, and occasional issues with installation, the door, or the freshness of clothes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 6,591 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Bang for your bucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the price Was very easy to learn how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung dryer replaced an older Samsung. I'm very pleased with it. The bin is larger and it's even more efficient than the older one, drying clothes in less time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great dryer and it sets close party well and dose not need many times to dry just one will do just make sure you put the exact time you want your close and heat and your all set

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    good quality very quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this machine. Good quality and very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    It is quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so quiet! I have to make an effort to remember that I am washing. I can wash a king comforter and it fits with extra space. I can not be happier.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Too much maintenance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't recommend this for anyone with dogs. My dogs have shorthair and don't shed very much but I have to remove and clean the filter every 2 weeks (about 5-6 loads) or the machine stops working mid-load. Dog hair on the rubber seal made water leak out the door although the self clean cycle fixed that issue. The machine stopped with a SUD error, allegedly meaning I used too much detergent. I used one HE pod for a full load. It took me an hour to fix that error message. The top of the washer is full of scratches from a plastic hamper and the spin cycle shakes the whole house.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installation dryer and washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank so much for Excellent thread good work!! Young people have very good recommendations.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First timers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning a front loading washer/dryer and after the first month we are really pleased with them. My wife thinks the clothes are getting a better "clean" and there's enough settings to cover all your needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is nice. Seems to work well and vibrates very little on the spin. The cycles are a little hard to get use to. Still learning what works best for us. I know they arent required but we felt we needed the pedestals to make it easier to access the washer and dryer. Those are a total ripoff! $500 for the pair. No drawer is worth that.!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent machinery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine I can’t imagine running to the laundromat anymore. And my clothes do not smell like a machine shop, Nor do they smell like somebody else’s dirty clothes and what I especially like is the fact that I don’t get somebody else is laundry soap and or bleach on my clothing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door is on the right on the dryer. Paired washer door is on the left. Which means you need to reverse the doors if your home is not set up for this. My husband tried to reverse the door and all the screws were stripped.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience with your dryer, AbigailB. Let's help you out.

      For step-by-step instructions on how to reverse the door of your dryer, turn to pages 31-33 of its user manual:
      https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1149947070, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Good Product, incomplete package.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don´t understand why the dryers doesn´t come with their proper electricity equipment, and if you want Best Buy to make it for you it is crazy overpriced.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washing machine doesn’t make any noise Good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product, washing settings understandable, uses less water and washes well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer is better than the I had before, dry a little faster and a better upgrade to my old Samsung dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So Far So Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new dryer and cannot wait until to get the washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get your washing on!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid well made washing machine with excellent delivery and installation service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st time Front load washer buyer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a bit nosier than expected but washes good and quick no other issues

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good set for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased both the washer and dryer with a budget of $1600.00. Good set for the price. However, the delivery was slow.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for appreciating our washer and dryer. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to give feedback about their slow delivery.
      .
      Have a great day.

      -John Samsung

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good Set for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased both the washer and dryer with a budget of $1600.00. Good set for the price. However, the delivery was slow.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand what you went through with your washer's slow delivery fulfillment. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with the delivery of your washer.

      Have a great day.

      -John Samsung