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Customer Ratings & Reviews

$862.17

Customer reviews

Rating 4.6 out of 5 stars with 6591 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the product's strong overall performance, quiet operation, and ease of use. They also appreciate its generous capacity, competitive price, and suitable size. However, a small number of customers have raised concerns regarding the spin cycle, overall washer quality, and occasional issues with installation, the door, or the freshness of clothes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 6,591 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisier than expected, worjs well enough. No issues yet but its only been a few washes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lisa, thank you for sharing your observation about the washer. We are here to help.

      If your washer is making a noise, here is a guide to help you. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompt and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147161517) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Does what it supposed to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. However the top of it is very prone to scratches so don't place anything on top while its running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer; no issues. Didn't buy them to stack; side by side and perfect! Best Buy installed and instructed on use. Great Experience; Great Washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great washing machine I will buy it again thanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Clothes still smell after washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a front load washer didnt use much water when washing called Samsung and set up appointment with tech he came out advised that was normal for front load washer and said everything was fine using mobile app. Today washed a pair of Jean's and 2 small child size blankets that my little grandson had peed on while sleeping after having washed the Jean's 2 times they still smelled like pee, will never buy front load again, dont believe the claim that they get clean with very little water. That was my concern and was confirmed after the pee smell from the Jean's. Bought the pair washer and dryer in Aug, they were delivered mid Sept have had a service person out once and now this. Yuck dont feel like my clothes will really be clean now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues getting the best performance from your Samsung Dryer. I can help with that and have some information that will ensure that you have the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Very satisfied with my purchase..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer!! Washing great, love the front load for both washer and dryer

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Quiet and efficient dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works wonders. Dries well and works silently. Very efficient. We're using now 2 of the same model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient washer. Quick cycle is a lot more noisy than I would like. I haven't had any water leaks like others. The drawer where you put your liquids will retain water in it. All in all, it gets the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Balance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer supposed to have enhanced vibration protection and it spins so uneven it moves away from where it sets. But cleans clothes really well.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad that the washer cleans the clothes well, KimG.

      Your washing machine may shake, move, and make noise while spinning.

      This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.

      You can check the troubleshooting guide below about the Samsung washing machine shaking.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw

      You can also check the model's user manual link below on page 50 about noise and vibration and page 22 about the steps to level the feet of the washer.
      https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf

      I have provided related Samsung links below.

      Install a washing machine in your home.
      https://www.samsung.com/us/support/answer/ANS00051342/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Cycles, settings, and features on your Samsung washing machine.
      https://www.samsung.com/us/support/answer/ANS00061937/

      If you have inquiries and needs further in the future, please contact us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145659275, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung 4.5 front load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Twenty years since i purchased a washer. Samsung has several wash load settings, i can easly select wash load type and walk away. I am pleased with my purchase. I am looking foreward to my first electric bill to checking the saving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my dryer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this dryer. After mine when out I got this one. Delivered with care. Kinda too a while but no damages and no mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value and Setting Options

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this gas dryer. I had the matching washer for a few years before and my used dryer went out so I bought this one and it was hard to find honestly but I love the settings and use the bedding and timed setting all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    Lint Filter is a Problem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given five stars except for one thing. EVERY time I use the dryer it annoys me. The lint filter cannot be opened without using a screwdriver to pry it open (which I resorted to after breaking a nail). Very bad design! Otherwise this dryer has everything I need: decent capacity, same height as the dryer and a flat top. My washer/dryer set up is in the garage and I need that flat top in order to put basket etc.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are here to help. I am including a link to a helpful guide on how to open and clean the lint filter (https://bit.ly/39ukDPX). We thank you for sharing your feedback! ^Lena Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    DEEN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean Compact design, takes a small space, and runs very quiet. Save me some time in the laundromat especially during COVID

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. A bit more depth than previous Samsung but still ok. Controls are very state-of-the-art.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! My first front loader and I like it! Takes up less floor space since I stacked with the dryer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Home Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Samsung Dryer was 15+ years old and still running. Wanted to buy the same model again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, i am still learning to use it. Best buy wa fast and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful buy!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for our new home in January. Wonderful product with excellent water saving features. Only issue was from Best Buy itself. They forgot a part when installing it, and it was delayed 2 weeks. It was resolved though so no harm.

    I would recommend this to a friend