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Customer Ratings & Reviews

$862.17

Customer reviews

Rating 4.6 out of 5 stars with 6591 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the product's strong overall performance, quiet operation, and ease of use. They also appreciate its generous capacity, competitive price, and suitable size. However, a small number of customers have raised concerns regarding the spin cycle, overall washer quality, and occasional issues with installation, the door, or the freshness of clothes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 6,591 reviews
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet machine does great job especially for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and dryer I just wish they would come in and stack it. I've been waiting since November 18th and it is now January 5th 2022.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Very excellent and works very well, no annoying sound

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good if your ok with washing with no water

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently Samsung doesn't know you need WATER to wash clothes!! This junk only wets the clothes very little and starts washing! I don't know why companies are so concerned about the usage of water. We are the ones paying the bills! Super long cycles as well. Takes 2 hours to "wash". It also drips when washing and clothes still stink obviously because the washer doesn't use water to wash. I guess the people that rated this so we'll don't mind their clothes stinking and don't need water to clean clothes..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Jen,
      I see you are having some concerns with your new Samsung Washer not cleaning your clothes and leaking. I would like to offer some assistance to make sure that you are only getting the best results from your appliance. See links below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you need any assistance, feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143293796. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good Machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    machine looks great, only complaint is the spin cycle is very loud.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked well and accounted for all the mistakes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its worked pretty well. Minus a star because the door doesn't close very easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile dryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product with great versatility. Simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my set. Haven't had any issues and the notifications aren't loud beeps which is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my set. Haven't had any issues and the notifications aren't loud beeps which is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works well. No problems so far. One negative is that even though it says “stackable”, this dryer does not fit my previous riser.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello TeddyO! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, easy to use. Great for tight space. Met my expectations

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ongoing Installation Issues and Lack of Support

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst experience ever with Best Buy’s appliance installation and service. After two pre-measure visits and six repair appointments, my dryer issue still isn’t fixed — and during one visit, the installers even damaged my washer! Now both appliances are incomplete and not working properly. The third-party installers are careless, and there’s zero support from the Plymouth, MA store. The manager told me they can’t help once the product is delivered and that everything must go through phone support — but after 10+ hours on calls, nothing has been resolved. Terrible customer service from start to finish. Don’t buy appliances from Best Buy unless you want endless frustration and no accountability.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Greats dryer and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It drys super fast it works much better than my last dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best shopping & price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product help to solve my problem & price was & service delivery was excellent. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it The washer is a smart washer. It’s used only the water I need for washing my clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, the old dryer we had would take over an hour to dry a load of towels, this one has a sensor, dries a large load in 42 minutes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You can do better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new washers require a new pedastal every time. Best Buy does not allow you to use your old one. This is very wasterful and Best Buy should consider enviornmental friendly resuse options. Also they require you to buy a hose without knowing how long of a hose you need. Again, more waste. Plus the installed couldn't install the machine bc he didn't have any other hose sizes with him.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We are here to assist you anytime. You can use your old pedestal if it's compatible with the washer. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really am enjoyin the quality of the products! They look amazing too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely impressed with my dryer. I like the functionality and features it has.

    I would recommend this to a friend