Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3437 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 3,437 reviews
  • Rated 4 out of 5 stars

    Samsung 4.5 Hi Efficiency Front load VRT Great !

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Samsung because I had the same brand for approximately 8 years prior to this purchase in 2022. The feel of the door is much lighter(flimsier) but I have not had but one issue with the machine so far. My last machine had to have the electronic brain replaced and I was worried I might have the same issue with this model because it had an issue with resetting itself after I made manual adjustments. After turning on and off I haven't had the same issue. I did buy a warranty though because it just does not seem as stout as my other Samsung. All in all the price was good at the time and Best Buy as a Samsung rep is very accomodating to reach out to correct issues.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So Far So Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on both the Samsung Washer & Dyer. So far they good and quite. Love the features that weighs your close to see and estimates your washing time. And the dryer will stop ones close are dried even if its set for a longer time period.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! the best washing mashine ever! Economic in eletricity, water and detergent. clean very well. Silent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works like a o'clock

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using these Samsung for our rental places several during the years and never got issues. These are great for the small places. We can recommend these for all. Not our first and not tha last one either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price value quality

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality , A little bit small compared with the traditional ones ! When use it, for the dark color clothes , choose 1 level of the heat, ! if you have small load , do the quick wash! I have been using it for more than a year! love my Samsung washer because it doesn’t ruin my clothes , works well with different types of clothes! A loiter but small for comforter and blankets! Should sanitize it every 6 months! it has the ringtone indicating when clothes are done washing! very nice washer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It is reliable and efficient

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had used this brand (Samsung) before and liked it, so when it was time to get a new machine I chose it. I am pleased, it is modern and efficient. One aspect is that you are kept informed on how much time is left before it's done. It's helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Vibration technology isn’t great but machine is ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine has a good choice in cycles and wash time is shorter than my last, which is nice. The vibration technology is absolute crap. This things shakes like crazy and sounds like it is going to go through the floor. My old model which was close to 10 years old shook quite a bit so I wanted the newer model that had vibration technology. This one is worse than my old one. Over all the machine works well but not the vibration technology

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Monica C,

      We understand your disappointment about the vibration technology performance of your Samsung washing machine. Let us help you.

      I have shared a link below for the steps if the Samsung washing machine is shaking and making noise. Please watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147454072, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High quality

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it’s a really good product , save a lot off energy and it’s easy to use and install

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Harpreet

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it so much it’s work really so good I like buy from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 3 out of 5 stars

    Smells like plastic inside

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive: Easy to use, huge inside, can fit a lot of laundry in one load. Negative: Has a plastic odor inside. I hoped it would wear off but it’s been almost a month and it still smells badly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Lori! Thank you for taking the time to leave a review. having an odor in your washer must be concerning. I have provided a link to help you get rid of the odor you're experiencing.
      (https://www.samsung.com/us/support/troubleshooting/TSG01108629/)
      Thank you for choosing Samsung. Nic Samsung

  • Rated 5 out of 5 stars

    Washing Machine Purchase and Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks very similar to the old unit and did fit under the dryer very much like the old unit. Just had a small difference in the dryer offset to the wall. Still no problem accessing the front loading. Glad of this working out. And the unit works well through the initial cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winner Chicken Dinner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best Washer/Dryer set I've ever used. Excellent functionality! A lot of settings, also they don't waste electricity nor water. I love them now I can wash and dry all my bed covers at home don't have to deal with going out to a laundromat. I was a bit skeptical because of that issue Samsung had a couple of years ago but I have absolutely " NO REGRETS" I would recommend these even to my worse enemy. Stay safe out there! BE KIND! Love you!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great price and product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite upgrade from older models but still shares a similar look so it’s not standing out from dryer. It is quite, fast, and has plenty of options.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We first got the open box washer even though we ordered brand new, after few days we got the brand new washer installed. Buying experience from best buy is always good except delivery experience where you have to careful cheers. Cheers!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We're glad to know that you had a good buying experience.

      Please contact our Best Buy customer service department at (888) 237-8289 should you need further assistance with the washer delivery experience. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this washer in a previous residence, but sadly had to leave it behind. I was so glad when my current washer stopped working and I had the opportunity to get this one. It does a great job, has intuitive controls on the front with lots of options, and is attractive (and quiet).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer for the Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered quickly, set up quickly and runs great love all the different settings. Can do a quick wash. Be done in 20 minutes. Perfect for a family of five. All the technology features are cool a little much for a Gen X to deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rc

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine. Work perfect and very good price

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Wonderful

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine, quiet and a lot of settings to play with. For it’s price is very good!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous washing machine!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washing machine. I feel like everything comes out clean. It also has a quick option for 26 minute washes. Great when you are in a hurry.

    I would recommend this to a friend
  • Cons mentioned:
    Washer performance

    Rated 5 out of 5 stars

    First time ever getting new washer and dryer !

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was dented and not working after first drop off but after calling and getting a replacement me and my family are extremely satisfied !! Love the new combo

    I would recommend this to a friend