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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3437 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 3,437 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Easy to use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, love how quiet it is! With the 0% interest for 18 months, it didn’t put a hole in my savings which was an added bonus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    never going back to top-loaders

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't complain, works great! every convenience top-loader doesn't give me. washes significantly better too

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 3 out of 5 stars

    Stuck with a top load washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good washer. I really don't care much for the maintenance having to drain it all the time and sometimes it does have a funky humid smell. My next purchase will definitely be a top load.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience with your washing machine, MisaelH. Let us help you out.

      Here are steps to take if your washer smells funky and humid. Please click the link and hyperlinks and watch the embedded video (if there's any) for tips.

      Samsung washing machine or laundry smells bad (Please choose the best that describes the odor that you are smelling in your washer):
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-mildew-smell-or-visible-mold

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147631965, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    DO NOT BUY!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought less than two years ago and the Weight balancer broke!! It was used very lightly. It's ridiculous for this to happen! See pictures Looking at other reviews, other customers had the same problem! Samsung doesn't stand behind their products nor will to compensate their customers for a common problem right after warranty expires No more Samsung washers DO NOT BUY!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Front loading stackable washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st worked fine for 5 years. Main bearing broke 2 weeks after warranty expired. Purchased same model replacement ...slightly different but still part of stackable set with matching dryer. New one seems to vibrate more than previous model, has more options than previous model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans well and looks neat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time we’ve owned a washer and so far it seems to be doing what it’s supposed to do, which is to clean the clothes. It is very silent and it does not vibrate much. So I think their vibration technology is working for this. It looks neat and cool on our basement and makes it more lively down there. It can handle the regular load that we usually have, there are 4 of us. Installation was quick if you just follow the instructions on the manual. We’re happy with this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Set up instructions are inadequate.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing in the set up instructions mentioned removing the shipping bolts. I washed a load and had severe vibrations during the spin cycle. It was only when I went to troubleshooting, noise and vibration, clicked on a QR code and watched a video that I became aware of the shipping bolts. This is unsatisfactory and should certainlyset up instructions are inadequate. be rectified. Put a tag on the bolts that says REMOVE.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RobertR,

      Thank you for sharing your insights about your washer. We apologize for the inconvenience this has caused you. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    AWESOME!!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome. Gets cloths very clean. Grease, oil and dirt are no match for this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It's easy to use and has nice looking with black stainless steel. I don't have any problem with this so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working really good at all I’m definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great budget front-loader

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent inexpensive washer that we are very happy with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like all the new added features and options....Seems to wash and rinse better than my previous one! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    100% yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so quite!!!!! And the clothing vome out so clean! Im glad i bought this washer and the matching dryer!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance for the money! We purchased the matching dryer as well as the stacking kit. These will work perfect for our space!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing Machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the best washing machine and like it very much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy washer clean clothes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Intuitive controls, we’re very happy with the Samsung washer. We would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks good from look and feel and also the vibration technology helped washer being vibrating, which I had with my prior washer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Kiran, congratulations on your new Samsung Washer and appreciate you taking the time out of your day to share your experience. We are glad to know you are happy with your machine. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    It does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It offers a lot of options and Works effectively is attractive and affordable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to buy a new washing machine after our whirlpool died on us and it would of been too expensive to repair. Easy to use and then a couple of the guys at Best Buy helped me load it in the back of my truck. Next is a Samsung dryer eventually when my Whirlpool goes. But I do have a Whirlpool dryer stacked on top of the Samsung so I do have to make sure the dryer doesn’t move around too much since I can’t use mounting brackets for two different brands. Otherwise it works for now

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good and I like the vibration reduction. Washes very good. First time buying Samsung washer and I'm pleased.

    I would recommend this to a friend