Customer Ratings & Reviews

Got the set. Love it! No running to the laundry for my big comforter. And the color is great.

If I could give this washer zero stars, I would. It arrives. It is correctly installed. No matter what cycle I set it on, it only uses HOT water. Warm/Cold setting? It runs HOT/HOT. Cold/Cold setting? It runs HOT/HOT. I was about to call to set up an appointment to get this remedied when the washer goes into its spin cycle. Whatever holds the tub in place busts and the tub then starts free-slamming around inside the washer box. I am NOT making this up! Four days after its installed... FOUR DAYS! and it is broken. With the 15 day return policy I just told Best Buy to come get the cursed thing OUT of my house. Mind you, I bought this washer to replace another Samsung that I had purchased just 3 years before. THAT washer broke down and since it was under extended warranty, I called to get it fixed. Three months later (that's three months WITHOUT a WASHER!) after replacing nearly all the parts inside the silly thing (more money was spent on parts and labor than I paid for the thing to begin with! Go figure!) the insurance company decides it is not repairable and tells me I can just apply the original purchase price towards a brand new replacement washer. So this means I had two Samsung front load machines turn out to be JUNK. Samsung is making garbage washing machines. Do NOT buy a Samsung washer. My experiences have taught me that they are extremely poor quality. This is NOT Best Buy's fault, but if they read these reviews, I heartily suggest you drop the Samsung line. You should start offering Speed Queen instead. They make a top notch line of washers, both top and front loaders. Ended up replacing with a GE - 4.8 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - White on white, pretty sure the model number is GFW650SSNWW. Could not be happier with it and I've been using it hard for the last 5 months.

Amazing quality and uses less water than my previous machine

We were looking for an efficient electric appliance because we don't have gas in that area just worked out perfectly

The stackable gas dryer works well and really saved space for my landry closet. It was installed by hardworking staff and very professional with their work. It works very well and we have no complain so far at this stage.

Thisbb vs is the third Samsung set. I’m hoping this one is better. I’ve had alot of issues. Including a warranty being cancelled without a refund.

Excellent washing machine. Great layout and easy to use options.

Good solid machine and at a good price and the install team did a great job

My prior unit was from Whirlpool that's bearly 2 years old but takes 4-5 cycles with 70 minutes in each cycle to dry a medium-size load. This one can dry a full load in one cycle, very nice, and also have many options to customize your cycles.

From start to finish, the sales person Was very courteous and professional The unit was delivered on time and works perfectly, Super quiet

Excellent capacity, energy saver and beautiful color

I love how quiet and fast each cycle is in the washer. The dryer gets super hot and drys clothes faster than the previous dryer that i had. Only down side is the long chime after eachload is complete.

Samsung washer is perfect. Sleek look and efficient.

Love this washing machine! You can customize wash cycles. Spin cycle really gets clothes almost dry so drying time takes way less. Would recommend and especially with the sale price.

My old LG had handle points on side. This one doesn't. And it is heavy. As a result it was a struggle to get into the pan. Warning there are sharp metal screws pointing down and if you try to lift underneath they will slice your finger. I know. Blood everywhere plus a visit to the doctor for closing the wound (my finger prints will never be the same). My old LG had a nice plastic cover on bottom so this would never be a problem. Otherwise it is a nice system; Washes the clothes just fine. Only complaint is there is no prewash drawer to add Borax - this is important with 3 hockey players gear. Just plan the installation carefully if you are doing it yourself because the wait for installation is so long from Best Buy.

I absolutely love my new Samsung dryer! The Best Buy team was so helpful when I came to pick it up!

I absolutely love this washing machine. This is the second Samsung washer I have purchased and the first that I bought years ago is still working great at my last house I lived in.

Works great. Silent running, clothes are very clean. Able to change presettings for the type of clothes I am washing. Plays a musical tune which can be annoying but has not been yet. Bought it for $599 which I thought was a good value.

100 % good gave me peace of mind. the installers did a professional job.

been using this dryer 24/7 and is doing pretty good. The unit got a lot of good features that I like it a lot compared to my last LG. Especially the touch panel.