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Customer reviews

Rating 4.6 out of 5 stars with 4863 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer for its overall performance, low noise level, and ease of use. Many appreciate the large capacity and consider it an excellent value. However, some customers have expressed concerns regarding the spin cycle and washer quality. A few have also reported issues with installation and the door, while others have noted an unpleasant smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 4,863 reviews
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer ever purchase. It has been a great investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great maxjine plenty of power hasnt not done what we needed it to do yet 10 out of 10 recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Door doesn't latch all the time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing good. Latch on door is loose and doesn't close all the time. The metal latch is loose or will move slightly causing issues when I close the door. It must be missing a gasket or washer.... Shouldn't be loose like that... It does wash great. Would be 5 Star if door closes like it should

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Having trouble after 2 years of purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 2 years of moderate use(only me and my wife without kids), it stopped dispensing fabric softener. I cleaned the top where the water jets are, still not working.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the betterment of your washing machine, Jimmy. Let us help you out.

      To address your washer's concern, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video (if available) for tips.

      Dispenser drawer issues in the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide the reference number 1151359940 so our team can pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It works perfect. Hamdles a lot of load too. I am okay qith this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Stackable Samsung washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer very quick and quite very user friendly. The washing time is so fast and it spins clothes almost dry that they don’t need as much drying time. Holds more than I expected it to as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washy Washy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had it for a month now, but so far I’m in love!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eduardo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok the parts the apparience was amaizing and easy to conect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully and can handle big loads of bedding. Great price very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, no issues with washer itself , the delivery person was not nice and very rude

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving My Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer 4/8/22 and I am so loving it. It has that classy look. I highly recommend purchasing this set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is awesome and beautiful, looks great in my laundry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, professional install, overall happy with the experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    House

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, delivery person was very nice and help anlot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great especially as 2nd set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Really good value for price. We placed the set in our in-law apartment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece of Machinery works as advertised! It was a recent purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer And pedestals

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome wash and dryer very good appliances and the techs were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer at a great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent washer. It does a great job of getting our clothes and other items nice and clean. We ate very pleased with our purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    9 Min in load-knocking unbearable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold a faulty washing machine that makes a loud knocking sound during spinning and whose door doesn’t close properly. Although it was a scratch-and-dent item and I saved a few dollars, Best Buy lied and did not properly check whether the machine was operational. I am currently examining the quality of the warranty. I'm in the process of seeing how good or bad the warranty is.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      Thank you for letting us know what you’re experiencing with your washer. We understand how concerning loud knocking noises can be, especially when you’re trying to determine whether the unit is functioning properly, and we’re here to help guide you through it.

      To address the sound you’re hearing, please follow the troubleshooting steps in the guide below and check the section titled “Thumping or knocking.” Be sure to click on the embedded links for additional support:

      Samsung washing machine is noisy
      http://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Regarding the door concern, a slightly loose door latch is normal by design. If the washer is unable to properly close or lock the door, it will display an error code to alert you.

      Should you need further assistance or wish to have our team review your concerns directly, you may contact us through the channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151470787) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly, accessible for me in my wheelchair!

    I would recommend this to a friend