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Customer Ratings & Reviews

$699.99
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Comp. Value: $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4836 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 183 Showing 3,641-3,660 of 4,836 reviews
  • Rated 5 out of 5 stars

    THIS WASHER ROCKS ! ! !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE LOVE LOVE THIS WASHER ! ! ! Wash my clothes with cleaners. Can't wait to get my dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer to replace my old washer of over 20 years. Very impressed with how quick it washes and the many options/modes it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have use this washer every day since I got it and very happy with it washes clothes and spends of dry perfectly Also lol water use going to be happy with my Water Bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    appreciation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good staff and thank you that’s all I can express

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product it’s working wonderfully

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laundry

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my products so far. Really love the install the second time around. First set was faulty but once I made the call they wasted no time replacing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cost-effective and reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cost-effective washer has a good design and is reliable. I replaced GE washer, garbage service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So quiet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, which is key since our set is in the bedroom. Can easily sleep when it is running & the door is shut. Washes well enough, so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good workin pair of machines. It has enough options to satisfy all possible requirements. Really good if you have newborns and do a lot of laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is a dream come true I love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BAD exp. Best Buy might have lost a customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, however, they don't tell you anywhere is that it won't fit on your previous Samsung pedestals. Samsung changed the latching mechanism for the feet. I found out from the installation crew when they delivered the washer. I ordered a new pedestal through Best Buy's Customer Service and was given a quick delivery date, only to find out an hour later that it would be 3 weeks, not to mention the extra $330 which includes yet another installation charge. I feel like I got ripped off by both Samsung and Best Buy.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We appreciate you informing us regarding your experience. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Rated 4 out of 5 stars

    Great, but vibrates more than top loading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steam option really gets the whites, white. It does vibrate A LOT. had to reposition it twice already.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    one tough washer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one tough washer-We've put everything in this washer, including full sized duvets & moving blankets...they all come out looking brand new (almost).

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Power button stopped working at 1.5 yrs old

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button stopped working after 1.5 years on and off. It finally stopped working today, Sep 1, 25. Really frustrating that my last washer was a Kenmore and lasted over 20 years. I searched online it is well known an issue that a potential fix is to unplug, wait five minutes, then press Power 5 seconds, press start 5 seconds and plug back in. Wait 5 minutes and then press power. This didn't work, but I did let the washer sit overnight and periodically it started working again. It has been an issue now for over a year and am going to need to get a repair service out to see the issue and cost. May not be worth fixing if over 300 to fix.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GaryS,

      We understand your frustration with the power button of your washer. Let us provide the details you need.

      Here is a link to check why your washer's power button does not work. Check the embedded words and watch the video fully for more details.

      Samsung washing machine buttons won't work
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1150596545) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Samsung - 4.5 cu. ft. 5-Cycle Front Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, but if you are ordering installment make sure it is no leaks, they refuse to touch any pipes that have even tiny water leakage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything very good. From value, quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy very helpful i love to buy everything for my house good service good people Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great set i can wash so much. Makes landery go faster

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted just shy of two years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It lasted almost two years, and it’s been great. However, it totally totally died yesterday when i was running a self-clean cycle. It’ll cost more to fix it than buy a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and helps me to keep track my power usage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed dryer without difficulty. They introduced themselves and explained how to work the washer and dryer features. Courteous and polite

    I would recommend this to a friend