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Customer Ratings & Reviews

$729.99
Save $80
Comp. Value: $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4837 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 4,837 reviews
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Crappy Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1 star isn’t for the washer, it’s for the installation. When they delivered it they didn’t bring the stacking kit. I had to wait 2 weeks for another installation date. On that day they texted me 3 times with updates on the time the driver would arrive. Then they didn’t show up at all!!. I called and they offered me another install date in another two weeks! I told if they couldn’t do it(that makes a month I would have the unit without being able to use) sooner I don’t want the set anymore. They said no problem and had a truck at my house 2 days later to pick it up!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you taking the time to leave us a review about the overall installation experience of your Samsung washing machine.

      To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Choose another brand that will honor the warranty.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer makes a clicking should at certain speeds when the drum turns, poor quality control by Samsung, also if you buy online forget about a warranty, Samsung will not accept the online receipt from Best Buy and will not accept the warranty set up on the Samsung website. Very disappointed in Samsung for the poor quality and the warranty registration policies that prevent you from registering the unit for warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Washer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142893341. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase. Very happy with the service and overall purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love color and noise cancellation. Able to connect machine through phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Value works great and easy installation done by the professionals at Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great dryer, bad pully design

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, as long as you don't rotate the drum in reverse. The belt for mine had a tendency to pop off. Easy fix, but still

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good preforming high-tech machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has been performing well and all of its feature allow you to get the job done with minimum water use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Quick clean wash, compares well with high end washers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. No problems whatsoever. Smart app is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job in putting my machines on the right place they had a good actitud and helping all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Samsung and so far so good old one lasted 10 hrs so hoping for more of the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase Even though delivery was all messed up and had to contact BB.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy! Poor quality! Didn’t last 4 years! It suddenly just Stop working!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery men were professional. Fast delivery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with our purchase. It's a good deal and a solid washer. Timely delivery and guys were super professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my New Washer, It easy to load clothes, saves money on washing, and I can clothes washed in 30 minute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient. Love the connectivity with my Samsung TV and app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Best washing machine ever. It doesn’t even make a moise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and on time and all parts in perfect shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love this item. Very stylish and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice customer service and nice brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good so far. They did installed it very professional and quick. I like it.

    I would recommend this to a friend