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Customer Ratings & Reviews

$729.99
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Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 6,590 reviews
  • Rated 4 out of 5 stars

    Bitton A

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine works well, excellent choice of u need stacking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great and so were the guys that came and installed it. I wasn't too happy about when they delivered because they were supposed to come on a Saturday morning between 7 and 1 and they called me at 11 that morning saying they had to reschedule and couldn't get me in until the next Thursday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer serves when picked up had a easy and fast pickup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and huge dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung moisture sensor dryer has an amazing detection of moisture. It completed the dryness of all forty clothes inside the compartment and has enough room for this quantity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer & Delivery Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and Installation went very smooth . All the guys were very professional and also took the time to show me how each washer and dryer worked .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washing machine from Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very very nice washing machine It's quiet and efficient!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    price was good, not sure about durability long ter

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was good as it was on sale. However it is a bit noisy and shakes a lot when running. I also noticed that there was a slight rust starting to form at the outside that I have been cleaning out to make sure it does not stick. You may want to read reviews about that as this seems to be a common issue that Samsung is not doing anything about. I also realized that the filter is not that sturdy and may not hold enough things that fall through and could possibly clog your outlets. So far I have been cleaning it every month or so and not finding many things there, with my old ge front load I would find treasures in the filter (coins, clips, even kids socks)

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Here at Samsung we manufacture a variety of appliance with different features. Your experience matters to us and we are here to help you get the best performance out of your washing machine. I am including a link to support your concerns on the shaking (https://bit.ly/3qXDatO). In addition, I am providing a link to some information on the pump filter (https://bit.ly/3cl8LBp). We thank you for choosing Samsung for your laundry needs! ^Lena Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say this set looks amazing in person. The white with the blue digital lights on the machine looks high tech and expensive. It works as it should. Love all the features and feel comfortable with the Samsung brand. Best Buy delivered and setup in my home. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung LG dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer and dryer and dryer the service was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving this washer so far. It’s my first time ever purchasing a washer and I decided to go with the front loader. Remember to leave the door and detergent holder open to avoid mold. Also was recommended to not use pods unless you’re washing with hot water.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs to be Leveled Properly inorder to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is probably good but it wasn't leveled and so it rocks when used. Still waiting for Bestbuy to send someone to level the washer. Then I can give an accurate review.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 4 out of 5 stars

    Not what i would buy next time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stacked washer rattles like Hell in spin cycle. Repair man came and it still rattles. Other than that, gotta dry the water off seal when your done washing or the seal will mildew and mold then start stinking.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Front loaders 4 EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung front loading washer & dryer. I just WISH I got the dryer with a STEAM feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just arrived today! Have not stacked them and I guess we didn't request them to stack them. We have had Samsung brand for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our aging drying with this Samsung model that matches our current washer. So far it has been great and seems to dry everything in less than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    Not heating

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is beautiful, nice, but the brand new dryer I received didn’t heat, it was stuck in cooling mode, after researching this is a common problem with Samsung dryers. But, someone came and looked at it, and they are replacing it with the same model but a new dryer today. So, hopefully there is nothing wrong with this one. As far as returning and exchanging my item they gave me no problem at all, surprisingly since I’ve had the dryer for 18 days now. I just moved in my home so I didn’t know it was damaged until I moved in a few days ago and used the dryer for the first time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate your informing us about your overall experience with your Samsung dryer.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product !! Energy efficient and and does the job great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most reliable washer and dryer that I've had, no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    No install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product works great and purchased at a reasonable price but the installation guys wouldn't install it because of the existing gas line. Aren't there always existing gas lines?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer, Excellent Service from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first Samsung washer and we highly recommended. Very smooth and easy operation. The entire experience with Best Buy deserves not 5 6 stars!

    I would recommend this to a friend