Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
No heat - no use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service from Best Buy was an absolute fiasco. Finally got it installed today by professional installer (not Best Buy) and the dryer does not heat up (seeing other reviews, it appears I'm not alone with this problem). Called Samsung only to be advised they don't have service in my area, but someone will be contacting me in the next couple of days! This is incredibly frustrating. We have many Samsung products, but I don't think we'll be buy any more and certainly not from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that you are having this issue with your dryer. It seems as though you're on your way to getting this resolved, but if you need further assistance or have any other questions, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144130860) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I got a defective washer or not. But it should've take almost 2 hours to wash a load of clothes. Also it doesn't matter what temperature setting I use water is very hot. Only had the washer a little over a month & best buy says its not their problem call Samsung. We will see what options they offer but I definitely wouldn't buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there e0016501,
I see you have some concerns with your Samsung Washer filling with the wrong temperature of water. I have some helpful information that is sure to fix this issue that you are experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143322125. We apologize for any inconvenience this may have caused and thank you for being a part of our Samsung family. ^Brad
Good price, works OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine I was delivered was defective. It would sound like someone was hammering during the spin cycle and the washer would move about a foot from where it was located after every wash. I got an exchange from Best Buy within 2 weeks and it's been working the way it should and no longer making loud banging sounds or moving. I bought it based on price with comparable models. So far so good but was not happy with the defective machine I was originally delivered so 2 stars for quality & 4 stars for value.
I would recommend this to a friendBrand response from Samsung
Posted .We always aim to deliver a great experience, BernardF. We're here to help in the best way possible.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145277869), which will help our team pull up your information.
Have a great day.
Melardo
Very unhappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the unit broken. was too late to return it as I was out of town and didn't use it for three weeks. Was told to call the manufacturer. Manufacturer sent out a service man. Said the unit had broken struts. How can this happen? I would like to hear from someone at best buy.
No, I would not recommend this to a friendI like this dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed it, and it has been working great. I like the different settings, although most of the time I just use the normal setting with wrinkle protections on and ecodry.
I would recommend this to a friendMoisture sensor doesn’t work properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Moisture sensor doesn’t work properly. After less than 10x using the dryer in a proper way (cleaning filter, not overloading etc) the moisture sensor started acting weird and it keeps switching from programming selected to “cool down” after very few minutes on - even with clothes still wet. Manual doesn’t explain how to fix or reset setting. Hard to communicate with customer support from Samsung manufacturer /BestBuy .
No, I would not recommend this to a friendDont' Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. This is the second washer I’ve bought, and both arrived broken. When spinning, it shook the entire house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertaR,
We understand the inconvenience of dealing with a shaking washer. We're here to help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
You may also refer to page 50 of the user manual for other solutions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148131351) to help our team pull up your information when you message us.
Thank you.
-Angelica
Damaged and poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people who brought the machine were extremely rude and on top of that the machince came banged up , was told by customer service i would get a 180$ gift card if i decide to keep the machince . A month later i did not receive the gift card and when i call best buy customer service they have no idea what to do. First and last time buying an appliance from best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Definitely would recommend.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Samsung stackable washer and dryer sets. I only bought this one because my older one stopped working after 13 years. Would definitely recommend.
I would recommend this to a friendDryer Not Heating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer set, and have been experiencing issues with the dryer from day 1. The first dryer that I got from Best buy had dents/scratches. So, I asked them to refund it. The second one that I got didn't heat up the clothes. When I feel the vent, the vent is blowing the cold air out. The Best Buy Geek brought the third dryer and replaced it. But, I am having the same issue again. I have tried turning off the eco-dry and running in modes where it doesn't use Eco-dry. Surely can't be heating element because this is the 3rd brand new dryer. Any suggestions or anyone that can help?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kosh, I can definitely understand how frustrating this must be. Let us see what we can do to fix this dilemma. Here is a link to a troubleshooting guide that may help with your concern on your dryer not heating (https://bit.ly/3pXdu2N). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144045916) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Good but should need warning!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this machine is awesome. I love the digital settings and the Lil notification sounds it does when starting and when a wash cycle has been completed. One thing to be aware of is if you are loading a lot of clothes, make sure the spin setting is on high if not you will end up with water in the drum and then draining which is a real pain!! Hence the 3 stars. Does not have Bluetooth or wifi that will send a notification to your phone when done....wish it did.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dezignstar,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry. We apologize for the inconvenience of the washer not draining properly. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Cycles and settings:
https://www.samsung.com/us/support/answer/ANS00061937/
Recommended load size:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144454757
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best front load dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent front load dryer with multiple options to dry the clothes.good capacity and different options for different types of clothes which is good and adjust heat and timings accordingly
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People at Best Buy made pickup easy. Machine is good so far. Door big mKi g it eSier to get clothes in and out. Plug not long enough to reach outlet from prior machine.
I would recommend this to a friendIt's The "Buttons"!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the washer is good--laundry is clean! Noise is minimal. "Wash Options" are difficult to lock in, requiring multiple tries. This is my only negative so far!
I would recommend this to a friend- Cons mentioned:Smell
Not Happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of front load washers. Took me owning one ! If you shut the door when not in use, it smells like mildew.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. I have attached a link to a troubleshooting guide that may help with the concern you are having with your washing machine (https://bit.ly/3ny4I9G). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144084909) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Love it!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always wanted a front load washer and finally invested in one and I love it! I just bought the pedestals for it & my dryer to make it easier to reach into!
I would recommend this to a friendLiers and false promo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bestbuy rep online lie to they were suppose to give me 24 months promo but did not they gavea reference number 353168158.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElvinD,
This is not the experience we wanted you to have. To better assist you with this matter about the promotion, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Great machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Really love this model. Purchased because of the great reviews and i had a compact spacs so needed something that wasnt very wide, but sill have a big drum.
I would recommend this to a friendHaven’t received yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received this item yet but will report back after I receive it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to help you with your order. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions, transfer you to your local store to address your concerns or help you track the status of your order.
Have a great day.
-John
2022 and i still have to set alarms
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer so far works well. Ability to alter settings on programs is weak. Fact I buy a new set in 2022 and it cant send an alert to my phone when a load is finished is kind of ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Johnny, we can certainly understand where you are coming from. At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144085116) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay