Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Great addition
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are affordable and work effectively.
I would recommend this to a friend- Pros mentioned:Noise level
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Quiet and works great. Fits in perfectly.
I would recommend this to a friend broke after just a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this washer for a little over a year. Starting last week, the washer was literally walking during the spinning cycle. We opened the front panel and saw that the two heavy metal pieces that were attached to the drum completely came off, and the drum also have various cracks... Maybe it was just bad luck, but for a washer machine that is lightly used for only a year and 3 months, I am not very happy with the quality from Samsung. Unfortunately the manufacturer warranty only covers the first year and we did not purchase any extended ones, so repair would cost quite a fortune for us. Anyway, we are going for a different brand this time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nora,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the washer is moving during the spin cycle. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates a troubleshooting guide if the washer is shaking or vibrating.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
You can also visit this request repair link: https://www.samsung.com/us/support/service/.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144466996
^Rainly
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an exchange and I don’t feel it was the best . It performs okay
No, I would not recommend this to a friendQuality Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend purchasing this or the my best buy total tech service. There is a defect with these models where the counter weight is not torqued down correctly causing it to crack and break. The loud airplane launching noise is a great indicator for this. Apparently setting up an appointment with total tech does not guarantee anyone will even show up or even contact you to reschedule when they "over book" you. I'd only consider this if you want to take a chance your model has no issues and can afford to go a month without being able to wash your clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about setting up an appointment for the washer to get it working again.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color and works well. Bought at a good price.
I would recommend this to a friendNoisy and loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The spin cycle sounds like a Gulf Stream is taking off in our laundry room. Called Best Buy and was given a case number and told someone would call us. That’s it. Horrible customer service on a product they sold. I had a Samsung for 13 years and it sounded NOTHING like this machine. No idea why a newer washer would be worse than my old unit that finally gave up. More than disappointed in product and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ashley,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the spin cycle sounds like a Gulf Stream is taking off in your laundry room. Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it isn't a perfect match.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144274167
^Mila
- Pros mentioned:Noise level
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating is good. Washer is very quiet during all cycles.
I would recommend this to a friend Do not buy open box!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy! Bought open box, had a little dent not a problem. Got it home worked great 2 days after i could no longer return, started to act up on us. Wouldnt wash, door can not lock properly. Now almost a month and no longer wants to wash at all. Can't get anyone to help.
I would recommend this to a friendOkay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having to wipe out the bottom inner ring every time I do a load of laundry is frustrating considering the cost of the machine. Other than that it’s great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for letting us know, Alicia! Samsung is always grateful for useful feedback like yours. We're glad to have you as a customer. ^Jecca
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be better if it wasn’t dropped and leaks in front drum
No, I would not recommend this to a friendBrand response from Samsung
Posted .How you feel about the washer's condition is valid. We want to help you with this, Mario.
For added reference, please visit this suggested link to help you with the leaks from the washer. Also, kindly click the hyperlinks about "How to use the detergent" and "Detergent residue" (if any). Fully watch the YouTube video for more details.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
We would also love to speak to you directly to have the washer inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146356959, to help our team pull up your information.
Have a great day!
^Chrystel
planned obsolescence at its best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very poorly made washing machine. The balancer broke after just 12 months, and now it is not functioning anymore just after two years. Until it did't get wrong it worked, that's why the two stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gabor, we understand the frustration if your washer balancer is broken. Allow us to help.
To check the availability and compatibility of your washer balancer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147171120) to help our team pull up your information.
Have a great day.
^Camille
Delivery is Dispicable Machines work great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was beautiful the delivery was atrocious. I have waited from Oct til just week to get my products imstalled and delivered. To add insult they scratched my washer and Best Buy had the audacity to tell me the scratches are only worth 30 bucks. As if i could walk in their store damage an item and tell them how much it should be worth. Purchasing the products was a wonderful experience but every moment after that was hell. Its sad that people are treated with such disregard and blatant disrespect. My lesson is leaned Home Depot from now on.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Good if your ok with washing with no water
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently Samsung doesn't know you need WATER to wash clothes!! This junk only wets the clothes very little and starts washing! I don't know why companies are so concerned about the usage of water. We are the ones paying the bills! Super long cycles as well. Takes 2 hours to "wash". It also drips when washing and clothes still stink obviously because the washer doesn't use water to wash. I guess the people that rated this so we'll don't mind their clothes stinking and don't need water to clean clothes..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jen,
I see you are having some concerns with your new Samsung Washer not cleaning your clothes and leaking. I would like to offer some assistance to make sure that you are only getting the best results from your appliance. See links below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you need any assistance, feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143293796. We thank you for being a part of our Samsung family. ^Brad
- Pros mentioned:Noise level
Product good installation surprise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product good, had surprise install situation wit gas dryer
I would recommend this to a friend - Pros mentioned:Noise level
Good brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good brand at a good price. Nice and quiet and does the job
I would recommend this to a friend horrendous delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, horrendous delivery via 3rd party. Since when does the geek squad not deliver and install Best Buy purchases. You’ve completely remove the leg up you’ve heard from other big box stores.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with delivering and installing your Samsung washer.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Very loud in final spin
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes great but the finally spin is very loud, almost like a howling sound. Not sure the vibration reduction really works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I have had something like this happen before, so I understand how you are feeling. Let's get this sorted out. I have attached a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3mYOXs3). If the issue persists or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144050454) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working after 1 year and 2 months. Would not recommend
No, I would not recommend this to a friendWasher dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but when unwrapped item it had 2 dents in lower left corner. Tried to call store but automated system kept me on hold for 15-30 min then would hang up on me. Poor system. Aside when picked up items the boys just stuffed items and there was no friendliness to the loaders.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille