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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4880 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 4,880 reviews
  • Rated 5 out of 5 stars

    Great machine overall.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes like a dream no vibration even at high spin cycle speed. The different customization options are great for when you have different needs on the wash load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is by far a great product. Bestbuy customer service ( delivery) was exceptional very profesional and great instructions on product care. Will recomend product 100%

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. We had some difficulty at first as it was not completely stable and did not work until we made the base completely level. Works fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and gives a good wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some new washer/dryers have so many settings that you often don’t change cycles because they are a pain to reset. These are super quick and easy. Gives a good wash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife was looking for a new washer and dryer. We purchased this after looking at different brands and after careful consideration we chose this one. My wife loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gas dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the gas dryer. Samsung has proven it is reliable and can be trusted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plays a little song when it’s done

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it has different levels of attempting to dry. I used to put my jeans through twice with my old dryer. Don’t have to with this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it’s perfect for my basement, love the color and it’s so quite and spin my clothes perfectly and yes it does wash the clothes great as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dryer good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dryer. My only minor complaint is the auto dry feature leaves the clothes a little damp. Not a big deal as you can always use the timed dry feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, but you cannot modify the presets. I wish the dryer would remember the last settings used which would be useful for our little kids to do their own laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this dryer! Clothes dry in one cycle because many options are available to specifically match to type of laundry in the dryer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i purchased this it was missing the vent kit, when drying clothes i can only select time dry because no other option will dry my clothes, very upsetting .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,


      Thank you for reaching out to us. We are sorry to hear that you're having issues with your Stackable Gas Dryer, as the vent kit didn't come with the product, and there's no other option to dry your clothes. This is not the experience we want you to have. I verified that the Gas Dryer doesn't include the vent kit. If you purchased the vent kit separately when you ordered the unit, you could reach out to our Best Buy retailer Customer Service department at (888) 237-8289. Call 24 hours a day for the missing ordered part.


      Kindly visit the user's manual on Page 21 regarding "What's Included" in the product package and on Page 39 for the Simple steps to start your Dryer:
      https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf


      Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Depending on the load size and temperature setting. One of the ways it does this is by beginning the cycle without using heat. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please link below.


      Dryer not drying clothes:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/

      Should you need assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144752984

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer. I am delighted with it, and best buy came and installed it. It was quick and efficient. I decided between LG and Samsung and chose Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes great products. I love my new washer. Has a variety of features including pausing during cycle and alarm when the cycle ends.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my dryer came with a problem and never dried the clothes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to enhancing the performance of your dryer, MirianM. Allow us to take care of this.

      Please refer to the resources listed below to address the drying issue of your dryer. Please click the hyperlinks and watch the instructional video for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147048843, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Front load washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer a front load washer. The Samsung has numerous settings for wash times, temperature, and rinses. Great for any size load or soil level.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaking

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has been leaking since it was installed. Now my laundry room is damaged from all the water build up in the back

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      We understand the importance of a reliable washer at home. We are here to help.

      If your washer is leaking, here is a guide to help you. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "Did this resolve your issue?" for more details. 

      Samsung washing machine is leaking
      https://www.samsung.com/us/support/troubleshoot/TSG10001007/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147746125) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 2 out of 5 stars

    Vibration Reduction my butt

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the washer didn't make the whole stacked unit walk out of the closet even though it is level, this would be a good machine

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I understand you have a new washer that is shaking. I have some information that will help resolve that for you. Please see link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a very efficient dryer and very quiet, don't like the chime at the end of the cycle but I usually pull clothes before it goes off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price and best deal from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost efficient, energy efficient, fast and reliable. Delivery was easy and quick. Have bought multiple units because of the price and customer service.

    I would recommend this to a friend