Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am used to better quality with Samsung, these are flemsy, not sure if will last as long as last set
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, Congratulations on your new Samsung purchase. I am sure that you will love it more than your old unit with all the improvements and added features. Thank you for choosing Samsung. ^Brad
Poor customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer support is the worst! I’ve had the WORST experience imaginable. Not one but two washers delivered damaged. Still nothing from Best Buy on how they plan on resolving the issue. If I could give 0 stars I would! I’ve spent hours on the phone, missed multiple days of work, been hung up on and had to re-explain my problem over and over again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good washer if it works right (mine didn’t)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine shook like mad (yes shipping bolts were removed) so much so the machine would move several inches along the floor during spin cycle on heavier loads. Purchased washer/dryer on BestBuys leasing 90 day same as cash and returning the machine was an absolute nightmare between Best Buy and the lease company. I’m returning it but had to purchase another machine via another lease; hopefully this one works like it’s supposed to. I felt like I was being penalized because they sold me a dud machine…
I would recommend this to a friendBrand response from Samsung
Posted .We understand how it feels to have a washer that moves when it's being used, JorgenR.
Here is a link to "Samsung washing machine is shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/
I also shared this video about "Washing machine shakes & vibrates or is noisy": https://www.youtube.com/watch?v=ywOrH59K9Rw
The below link is the user manual for your model. Turn page 7 (Installation cautions - bullet #2), page 20 (Flooring), and page 51 (Troubleshooting - Excessive vibrations or makes
noise) for reference: https://downloadcenter.samsung.com/content/UM/202207/20220701141448786/WF6300B_SimpleUX_UM_DC68-04355A-02_EN_CFR_MES.pdf
For reference, I shared this link about:
The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214397), which will help our team pull up your information.
Have a great day.
Melardo
Poor washing efficiency!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor washing efficiency! It is not able to set the temperature of water! (What do the settings mean, Cold or Hot, and how much is it?) Similarly for the Spin and Rinse cycles!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about being unable to set the washer's water temperature, Leon. Let us help.
The washer has an ATC (Auto Temperature Control), which enables it to control water temperatures in each washing cycle using the internal thermistor. It is to maintain certain washing temperatures for best results.
We have provided a link to troubleshoot the washer fills with the wrong water temperature. The link also includes other links to check about the washer cycles and when the unit displays an error code. A video you may watch from the beginning until the end is also attached.
Washing machine fills with the wrong temperature water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
You may also check page 53 of the user manual for other recommended actions for a wrong water temperature.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147259482) to help our team pull up your information when you message us.
Thank you.
-Angelica
So far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You never really know with Samsung products. I’m hoping it doesn’t break.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
So very dissapointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer in August and had it installed in my new place. I moved in 2 months ago and the washer now stopped spinning. I am so very very upset because I got rid of the old old and ugly but perfectly working washer that came with this house for a brand handy new washer that stopped working after 2 months. I thought I was upgrading. I decided to go with Samsung thinking I was upgrading but very very disappointed. This thing is not worth your money. Yes, they are coming to repair it in a few days but because is still under warranty but what happens after the 2 years. I am stuck with a useless washer. Very very disappointed. I thought Samsung will be top notch and is not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jeca74! Thank you for taking the time to leave your feedback. We are sorry to hear that your washer is not spinning and is in need of repair. However, we are happy to hear that you are on your way to having the unit work as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143964193
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Worst Best Buy service ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I have no idea if this is a good washer or not because Best Buy has been to our house 4 times already and each time had a different excuse why they couldn't install it. They delivered a broken washer the first time and the last time they "didn't have enough time" to install even though they knew what was involved in the install. Each time they have to reschedule its at least 3-7 days. Better off buying somewhere else.
I would recommend this to a friendBrand response from Samsung
Posted .Hello StaceyC,
I understand that the multiple installation delays have been frustrating and receiving a damaged washer. While the product itself may be reliable, it’s unfortunate that the installation process has been difficult.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Bad machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken never came to replace it I called and I was never able to get to talk to them the first order delivery people dropped my machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
1 Star for service and for Machine
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in May, 22. Washing Machine has already started to fail. Making loud noises at the end of the spin cycle. Have been trying to connect with service to get item repaired or replaced. Continue to get disconnected and no return calls. Having to start the process over each time. We would have actually loved the machine if it didn’t make the noise but because no one will return my call or put me through to the right person to connect with getting it repaired or replaced, “1-Year Warranty”
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your review for the washer is highly appreciated, CoachCopey. I'm glad for the opportunity to help you.
Samsung washers are generally quiet, and to better understand the unusual noise, I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
We'd love to communicate with you directly about this matter.
Please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145108864.
^Rainly
Basic front load washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just need to wash, this is it. Basic. Very noisy, nothing special. I ended up returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung washer. We apologize for the inconvenience since the washer is noisy. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates an article if the Samsung washing machine is noisy.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864.
Ticket number: 1144473857
^Rainly
- Cons mentioned:Spin cycle
Piece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washing machine..shakes violently when spinning and yes I've tried leveling the legs
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JulieB,
Making sure that the washer we use is working properly. Let us help with improving your washer's performance.
Your washing machine may shake even after leveling the four washing machine legs on the ground, this may happen if a large bulky item or a huge amount of laundry is in the washing machine.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324158) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Its a nice piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color scheme is well i wish i wouldve seen more
I would recommend this to a friendBrand response from Samsung
Posted .We're glad that you like the color of the washer, Harp.
Aside from the champagne color, this model is also available in platinum and white.
Please click the link for more details:
https://www.samsung.com/us/home-appliances/washers/front-load/4-5-cu--ft--large-capacity-smart-front-load-washer-with-super-speed-wash-in-champagne-wf45b6300ac-us/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145959188) to help our team pull up your information when you message us.
Have a great day.
-John
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit the start button, doesn’t start, happens at least 2x a week, ready to go down the warranty rabbit hole. I think it is a child sensor in the door. The 15 year old LG never had this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MatthewM, we want you to have a working washer. Let's go ahead and get this back on track.
Please see page 49 under the "Troubleshooting (does not start)" and page 39 under the "Child lock" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
You can also check this link for more details
Samsung washing machine buttons won't work
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146983433) to help our team pull up your information.
Have a great day.
^Camille
read manual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too big for space, door open wrong side for senior use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi COCO!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 4.5 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I sincerely apologize for the inconvenience if the unit is too big in your space and on the wrong side for the door on your Samsung Washer. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Install a Samsung Washing Machine in your Home": https://www.samsung.com/us/support/answer/ANS00051342/.
You may also refer to the user manual about "Step-by-Step Installation" on pages 21-25: https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624740
Have a great day.
Melardo
poor timing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.how do you expect people to give you a good evaluation of a product when they've just gotten it. this is neither fair to the customer, nor anyone reading a review. don't ask for a review right after buying and maybe i'd have a better review.
No, I would not recommend this to a friendGreat washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great washer. I manage rental properties and have them in two of the houses, and just bought one for myself. Can handle small and large loads equally well, good selection of wash cycles, and have had zero issues since using them the past 3 years or so.
I would recommend this to a friendSpider Arm problem RUN!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered in July gave out in September the washer loudly spins and bangs once warranty fixes it I’m selling it and getting a GE I should Have never switched from GE to begin with I had that front loader since dinosaurs walked and it still worked but know I wanted Rose gold and now my GE washer is being used by some looky family and I’m sitting here looking at my Samsung washer tap dance off the second floor of my home
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your review of your overall experience with the noise of your Samsung washer, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144970902) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Very LOUD!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine washes everything just fine. But it is even louder during the spin cycle than my old machine. It is super load and makes banging, knocking noises that carries throughout the entire home. For this reason, I do not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi luckygirlkris,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link below. Please visit the link as it will help with your concerns with the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I have also shared the user manual link below. Please access the link and turn to page 51 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202203/20220308170145338/WF6300B_DC68-04355A-01_EN_CFR_MES.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144561648
Leo
Canceled order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivery service is the worst! First appointment for delivery they said they knocked on my door? Liars! I was home all day! Rescheduled delivery and delivery team said we can’t install not enough room! I had the exact same size LG stackable in the space for 10 years that is even 1 inch deeper then the Samsung Best Buy was supposed to install and wouldn’t even try! I CALLED AND CANCELED ORDER THAT SAME DAY YET ITS STILL SHOWING ON MY CARD! PLEASE REMOVE CANCELED PURCHASE FROM MY Best Buy credit card! HOME DEPOT WILL BE DELIVERING AND INSTALLING SAME MACHINE! Thanks for wasting my time ! Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Feels professional, but the WiFi is useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caught this on a black Friday deal for $700, and I must say I'm very glad. It is extremely thorough, clean, and good at what it does. Though the WiFi features are wholly useless considering you have to interact with the device, so being able to control it at distance isn't helpful.
I would recommend this to a friend