Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
NOT HAPPY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did 1 load and have a floor full of water. cant get a repair for over a week. also pedestals dont fit and replacements wont be delivered for a month.NOT happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, DavidN.
We are glad that you brought this to our attention. Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
At these links, we will go over some simple ways to stop your washer from leaking:
https://www.youtube.com/watch?v=jgKRn1xR_qs
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
To better assist you with the pedestals, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145105091) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Smelly washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has an odor from the first wash that is foul. It doesn't matter if you take clothing out immediately and clean the inside of washer and keep the door open. The smell never goes away even if you run the clean cycle immediately after wash or within the hour of washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi teri,
We can feel the disappointment you have with this washer. We are here to assist you in any way possible.
We recommend checking the resources below and click the type of odor you smell on the washer.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147237176), and it will help our team pull up your information.
^Rodel
Great machines
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they are hard to get use to. Great machines but one thing if i cant change time to whatever i want or heat. Its already preset. Over all 8/10
I would recommend this to a friendNoisy/Vibration
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is noisy, especially when the water is being drained and the last spin . The washer is on second floor and the whole house vibrates.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Get the most out of your washer with a few simple tips and tricks to maximize its quality performance, Niki!
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. These noises are nothing to worry about! Learn more from these details.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
You may also watch our youtube videos about "Washing machine shakes & vibrates or is noisy":
https://www.youtube.com/watch?v=ywOrH59K9Rw
https://www.youtube.com/watch?v=SknGZKLd9AY
Leveling the washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145372544, to help our team pull up your information.
Have a great day!
^Chrystel
Dont' Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. This is the second washer I’ve bought, and both arrived broken. When spinning, it shook the entire house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertaR,
We understand the inconvenience of dealing with a shaking washer. We're here to help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
You may also refer to page 50 of the user manual for other solutions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148131351) to help our team pull up your information when you message us.
Thank you.
-Angelica
Be careful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better make sure you have the right parts. It doesn’t come with the mounting kit. It doesn’t come with the proper cords and trying to get them is almost impossible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JimY,
We know how essential it is to have the right parts for the washer. Let us help.
You may visit samsungparts.com to check the availability of the parts needed for the washer for reference.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148259631) to help our team pull up your information when you message us.
Thank you.
-Angelica
Vibration Reduction my butt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the washer didn't make the whole stacked unit walk out of the closet even though it is level, this would be a good machine
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you have a new washer that is shaking. I have some information that will help resolve that for you. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased both washer and dryer. The washer after only 1 month has already started with problems and leaves my clothes still very damp to where I have to do another quick cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tonya,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link to the user manual; kindly go to page 53 for troubleshooting steps for your washer that still has clothes wet after a cycle.
User manual.
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930659) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Earthquake
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer and from the first cycle it was vibrating like an earthquake worst washer ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of ensuring your washer runs smoothly, AmmarH. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer does not shake excessively. Please follow the instructions and learn more by checking the hyperlinks and watching the embedded video. In the event that the steps did not resolve your concern, please select "No, I NEED MORE HELP" to move to the next steps.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148428377) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Bad service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong part bring for installation for 4 times in 1 months i can't believe this is so bad experience from best buy and horrible service don't buy anything if have service for installation because no body care and if you want talk with Manger you have wait 3 hours behind phone every time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HamedB,
We are glad that you let us know about your situation. We are here to make your experience even better.
We would like to inquire further about the parts that you need.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145127912), which will help our team pull up your information.
^Rainly
I love this washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it has a rinse and spin cycle, it does not leave detergent residue and it has not gone off balance
I would recommend this to a friendLiers and false promo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bestbuy rep online lie to they were suppose to give me 24 months promo but did not they gavea reference number 353168158.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ElvinD,
This is not the experience we wanted you to have. To better assist you with this matter about the promotion, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
I HATE THIS DRYER!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to take 2 hours to dry your clothes and go unravel the huge roll it creates 3x during every load then, hey, buy this one. It is terrible. The settings are stupid, the auto dry does NOT DRY your clothes and the timed dry has this "eco-dry" on it that makes it so the dryer doesn't even get hot. The "stackable" unit does not stack and we had to build a shelf to put it on as it worked horrible on top of the washer. Don't waste your money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience of having multiple heat problems with your Samsung dryer.
To help you with this, you can check this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/. It indicates an article about clothes that are not dry after using the Samsung dryer, and the dryer cycle takes too long.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144735987
Thank you for choosing Samsung, and have a great day!
^Rainly
No good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put in first load to wash and water everywhere, washer leaked water out called to get repaired and they could not find the part that was needed said it seemed to be discontinued, a new washer with parts already discontinued, really, it took almost a month before they said ok we can’t find the part just return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's help maximize your washer's cleaning performance and be leak-free, SamuelO.
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
Here are links and videos about:
Samsung washing machine is leaking: https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks: https://www.youtube.com/watch?v=jgKRn1xR_qs
The below link is the user manual for your model. Turn the page 9 (Usage Cautions bullets #3, 5, and 7), page 10 (Safety Information bullets #1 and 8), page 11 (bullets #4 and 11), page 18 (Caution bullet #1), page 19 (Water supply), page 24 (Caution bullet#1,2 and 3), page 47 (Caution bullet #1 and 2), and page 54 (Leaks Water) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145398035), which will help our team pull up your information.
Have a great day.
Melardo
Looks can be deceiving
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice visually. Stays wet post wash inside for many days. Even if you open the door to let it air out, it’ll be wet for dats inside the door frame and around the seals. If you wipe it with paper towels they get soaked that’s how bad it is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how frustrating it is to see your washer still wet inside after many days. Allow us to help.
Here are simple steps to do if your tub is still wet after many days. Please click on every option available. Kindly click on the embedded word and watch the video included.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
Please see page 50 under the "cleaning the interior" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240124193442537/DC68-04355A-04_IB_WF6300B_EN_CFR_MES_240123.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147170916) to help our team pull up your information.
Have a great day.
^Camille
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer started leaking after 8 uses! Samsug will not replace it, they will only have it repaired. Tech said it requires total tear down and weeks to get parts! Best Buy will not help because its over the two weeks return period and I didn’t buy the protection plan. 1 month is all I got and I'm just so frustrated! A washer should last longer than a month, dont buy!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad we could be of service, TroyO.
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied.
You can check the troubleshooting guide on the model's user manual link on page 54.
https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
Also, I have shared helpful links below.
Samsung washing machine is leaking.
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You can watch the video link below about what to do if Samsung washer leaks.
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can check the available services that we offer on the link below.
https://www.samsung.com/us/support/service/
We would love to speak to you directly and address all your concerns about your unit.
Please feel free to reach us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145663144, which will help our team pull up your information.
^Rainly
Samsung washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just picked up the washer yesterday and tried using today.. NOT very happy and satisfied at all. It’s vibrating excessively/shaking violently/moving around, starts during rinsing cycle then getting sooo bad during spinning .It’s Also not draining well, clothes still very wet. Will be returning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your satisfaction with how the appliance performs is our utmost priority, GlendaP. We're here to help!
Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs need to be made more secure with the ground or if a large bulky item or a massive amount of laundry is in the machine. I have provided the links below for more information.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
If you receive a no drain or overflow error, water does not drain, or if it overflows from the washer, follow the instructions in this guide to get your washer draining water again.
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
What to check if your washing machine doesn't drain?:
https://www.youtube.com/watch?v=pD9Pg6UU3Aw
Whether the washer tub is not spinning, is spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. This also applies when clothes are coming out soaking wet, or the wash cycle never ends at all. Load size and cycle type are the best ways to solve these problems. Below is a guide for further details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
You may also check pages 51-53 of the user manual for other recommended actions when the washer vibrates excessively, does not drain, and when the load is wet at the end of a cycle.
https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
Lastly, I've included the guides to learning the best laundry load size for your Samsung washer, its settings, cycles, and features for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
https://www.samsung.com/us/support/answer/ANS00061937/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145612832) to help our team pull up your information when you message us.
Thank you!
-Angelica
Good product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. The instructions on the different settings weren’t direct but once you learn your machine it works great
I would recommend this to a friendLeaking
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been leaking since it was installed. Now my laundry room is damaged from all the water build up in the back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a reliable washer at home. We are here to help.
If your washer is leaking, here is a guide to help you. To access the complete diagnostic and video tutorial at the end, click on the embedded words and select "Did this resolve your issue?" for more details.
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshoot/TSG10001007/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147746125) to help our team pull up your information.
Have a great day.
^Camille
Waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years in and the glass to the door broke out of nowhere not to mention this thing runs across the floor no matter what size the load is. I regret this purchase. Dryer is cool but the washer sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PamelaS,
Hearing what you went through about your experiences is saddening. We would love the opportunity to speak with you about your washer and provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146970782) to help our team pull up your information when you message us.
Thank you.
-Kimberly