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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $809.99

Customer reviews

Rating 4.5 out of 5 stars with 4880 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 4,880 reviews
  • Rated 1 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate this washer. Washer is horrible!!! The washer is suppose to be vibration reduction and very quite and it’s the exact opposite. Every time it spins out it sounds like it’s gonna take flight out the window. Horrible washer for the price I paid for it. Will never purchase it again. I’ve even had it replaced and it still is not a good washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Front Loading Washer. There are several important factors that can be causing this issue. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple but effective washer, fyi leave the washer open between washing so it can dry off to avoid musty smell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The interior of the dryer is quite big. I can fit a queen size comforter and a bit more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    loving my new dryer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving my new dryer! After 10 years of an older model, it was time to upgrade.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Scoopy! I am confident your new Samsung dryer will continue to impress! We love hearing from customers like you! ^Shay Samsung

  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was packed very well in my opinion and it gets the job done. So far so good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine. The display and controls are not as good as the older model that we owned though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung customer service is terrible.Avoid Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung customer service is terrible. Avoid Samsung

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusted

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This along with a matching dryer are the worst purchases I have ever made. Two defective machines, non responsive customer service and down right unprofessional installation. I now have two brand new machines that I guess I need to replace. I will never buy from Best Buy again. I could not possibly be less pleased.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer! Love the color and quality of the dryer. Major upgrade from my last dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and runs as expected. This washer does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met my expectations once I understood how to operator the dryer

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful awful service! After purchasing stackable washer/dryer, upon delivery, washer damaged - it happens. BUT it was after that trying to get the NEW washer was unacceptable! I went to local store several times to confirm delivery. In day of delivery- no washer! It took MANY calls & hours of frustration to finally get it delivered on 6/18/21. Rep apologized for dropping the ball.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Happy that we got it at Best Buy. They delivered and installed it nicely.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers started machine and left. Washer leaked water in pedestal drawer and laundry room floor. Nightmare. Returned machine. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Your reference number is 1144647948.

      -Noraina Samsung

  • Rated 5 out of 5 stars

    great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the front loading aspect and the lint tray is sweet honestly haha

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy without extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2020 and died within 3 years. Thank goodness we bought the 5 year Geek Squad extended warranty. The credited us the cost we paid and we bought a new washer. If you buy this buy and extended warranty,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NicoleS,

      Thank you for choosing Samsung for your laundry needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Tub shakes all over the place

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tub shakes all over the place. We have had repair men out and they say they have the same issue on the model for multiple owners. We have made sure it is level too. I would not recommend this washer as is. Working on contacting Samsung

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Electric Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer, large enough to fluff my large cushions, clothes dry very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Energy efficient. Only issue is need to be on auto time setting to adjust heat level

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the purchase. Both were a lot quieter than I expected!

    I would recommend this to a friend