Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this washer. Washer is horrible!!! The washer is suppose to be vibration reduction and very quite and it’s the exact opposite. Every time it spins out it sounds like it’s gonna take flight out the window. Horrible washer for the price I paid for it. Will never purchase it again. I’ve even had it replaced and it still is not a good washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Front Loading Washer. There are several important factors that can be causing this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Thank you for choosing Samsung. ^Brad
Samsung washer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matching w/ dryer I purchased for my second home. Vacation home
I would recommend this to a friendExcellent. Love this washing machine!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a fantastic washing machine! So happy with this purchase.
I would recommend this to a friendOrganization sending problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend buying this product at Best Buy problems shipping a week late apart they wanted to charge me for the shipping I have the total tech
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We are grateful that you shared your overall experience when purchasing your Samsung washing machine. Let us help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
IF YOU PURCHASE ENSURE YOU GET GEEKSQUAD INSURANCE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 3 months of purchase! Gets stuck in a cycle and remains locked. Kicking myself for not spending the extra $ for the geek squad insurance as I know this would not be an issue if I had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to ensure that your washing machine operates at its optimal performance, DeysiV. Let us help you.
If your washer is stuck in a cycle and remains locked, here are some steps to fix the issue. Please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, 3, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Samsung washer door is locked:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147005410, to help our team pull up your information when you message us.
Have a great day.
-John
Disgusted
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This along with a matching dryer are the worst purchases I have ever made. Two defective machines, non responsive customer service and down right unprofessional installation. I now have two brand new machines that I guess I need to replace. I will never buy from Best Buy again. I could not possibly be less pleased.
No, I would not recommend this to a friendno worth ut
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.vary poor i had it for about week in a half and its aredy falling apart geek squad is coming take a look at it on friday but im vary unsatisfied with it so load u can hear threw the house and frankly were afrade to use it at this point
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertM,
Thank you for informing us about the condition of your Samsung washer.
Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected.
Here are links and videos about:
Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Understanding noises and error codes on your Samsung washer: https://www.youtube.com/watch?v=SknGZKLd9AY
Install a Samsung washing machine in your home - Level the washing machine: https://www.samsung.com/us/support/answer/ANS00051342/
Things to do before installing a new washer and dryer: https://www.youtube.com/watch?v=m7eQMLJ-rx4
The below link is the user manual for your model. Turn page 7 (Installation cautions - Caution bullet #2 and Critical usage warnings - Warning bullet #3), and page 51 (Troubleshooting - Excessive vibrations or makes noise) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145328914), which will help our team pull up your information.
Have a great day.
Melardo
Nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers started machine and left. Washer leaked water in pedestal drawer and laundry room floor. Nightmare. Returned machine. Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144647948.
-Noraina
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful service! After purchasing stackable washer/dryer, upon delivery, washer damaged - it happens. BUT it was after that trying to get the NEW washer was unacceptable! I went to local store several times to confirm delivery. In day of delivery- no washer! It took MANY calls & hours of frustration to finally get it delivered on 6/18/21. Rep apologized for dropping the ball.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs smoothly. Took so m e getting use to the settings.
I would recommend this to a friendPurshuse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All good thank for you help I appreciate it the bessnes
I would recommend this to a friendDrain pump went out after two years of use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drain pump went out after two years of use. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that is not draining; kindly watch the video and click the embedded words.
Samsung washing machine does not drain.
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147940605) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like both of them. They both work good n are quit.
I would recommend this to a friendLatch Keeps Breaking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has a latch issue. Same model 4 years old the latch kept breaking. This new one, latch issues after two months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer door latch. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142546940. We thank you for being a part of the Samsung family. ^Brad
Tub shakes all over the place
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tub shakes all over the place. We have had repair men out and they say they have the same issue on the model for multiple owners. We have made sure it is level too. I would not recommend this washer as is. Working on contacting Samsung
No, I would not recommend this to a friendDon’t buy without extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2020 and died within 3 years. Thank goodness we bought the 5 year Geek Squad extended warranty. The credited us the cost we paid and we bought a new washer. If you buy this buy and extended warranty,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NicoleS,
Thank you for choosing Samsung for your laundry needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Terrible machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine stopped working within a yr. Unknown to us...water has to be drained from contraption on left constantly. Now 2 yrs later the machine broke completely.
No, I would not recommend this to a friendJUNK! Samsung is J U N K!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE!!!! Brand new and is stuck on rinse cycle. Gets to 10 mins and stays there, rinsing and rinsing. Just adding more water and not draining or spinning. My dryer from Samsung, arrived DOA. What useless crap. And terrible customer support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Renae,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important washers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the washer not draining and spinning. Usually, improper installation or balancing of the washer is to blame. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
The washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
If a reset is needed, you may click the link below for a proper guide on how to reset your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00087882/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144620157
Thank you for choosing Samsung. Have a great day.
-Trisha-
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These washer and dryers were defective, picked up on 8/30/23 and on 8/31/23 I couldn’t wash or dry! I today is 9/15/23 I still do not have a replacement I have to go with out ! I won’t be getting new ones till the 20th !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We can imagine how you feel about what happened in your unit. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Don't Buy Without Coverage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer, while it works. Right at one year, though, it broke beyond repair. We thought that a brand new appliance would work longer than a year, so we didn't have any extended coverage. Thanks for the pain and waste of money, Samsung and BestBuy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jake,
Thanks for your honest feedback and we hope you are in good health. We are happy to know that the washer worked up to your standards. We truly wish for all appliances to work more than its extended life expectancy; we are saddened that your experience has been less than ideal.
To give you a general idea of the warranty coverage for your washer, please see details below.
One (1) year parts and labor,
Three (3) years stainless tub part (Part Only),
Ten (10) years washing DD motor part (Part Only)
Please click on the link for the warranty details of your washer.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144145330
Leo