Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and dryer combo. Would recommend to buy
I would recommend this to a friendUnused, unboxed and can’t exchange it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home doesn’t support the dryer’s gas pressure. I haven’t used the dryer and is still in the box. I called to exchange for an electric dryer however I’m passed the return policy period. Now I’m stuck with a dryer I can’t use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that you can't exchange your Samsung gas dryer for electric as it has passed the return period. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Delivered broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item came with a broken heating element. Best Buy’s said they would replace it, but that I had to wait 6 weeks to get a new one delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, only had a year and not working. It has stop spinning, water is not draining.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandieLL,
We can feel the disappointment you have with this washer. We are here to assist you with it.
We recommend checking the resources below for steps to take when the washer stops spinning. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147233303), and it will help our team pull up your information.
^Rodel
One year later, dryer will not turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dryer for almost exactly one year, and it is no longer turning on. When it did work, it would not dry clothes in one cycle -- we ALWAYS had to run it for another 30 minutes. Finally, the "done" tone is mad long and loud and obnoxious.
No, I would not recommend this to a friendDON'T BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is terrible. It doesn't dry my clothes well at all. I've even tried the regular "Timed Dry" and my items will still be damped.
No, I would not recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer leaves clothing way too wet at the end of cycle.
No, I would not recommend this to a friendDon't buy Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after drying 4 loads. Samsung repair person would not even look at it because it was stacked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened by the condition of your dryer, AlanL. We want to inquire for details on what is happening with it so we can provide the necessary support. You may also need to have someone with you to help you unstack the dryer from the washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147006248, to help our team pull up your information when you message us.
Have a great day.
-John
This washer wrinkles everything you wash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is absolutely the worst one I have ever owned. I would rather have my mother's old ringer washer than this one.
No, I would not recommend this to a friendAt Your Own Risk!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough water maybr an inch on the bottom most clothes were dry while washing. Returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott1969,
Thank you for choosing Samsung for your laundry needs. We understand that you are disappointed and sorry that you no longer have the product.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not dry properly. Took two cycles to dry a small amount of clothes. Seemed to get to hot and would go into a cool cycle.
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap!!! Beware! Don’t waste your money or destroy your home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DanielO,
We can feel the dissatisfaction you have with this washer. We are here to assist you in any way possible.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147266729), to help our team pull up your information.
Have a great day!
^Rodel
Not for short people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad on the front is very sensitive and if you accidentally touch it when the machine is running it turns the machine off and you have to start your wash completely over, there is on way to pause the cycle and restart it. Not easy to use. I returned it.
No, I would not recommend this to a friendBroke within 8 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke within 8 months. Took samsung 2 months to get tech out to tell me no parts available, another 1 month to get approved for replacement. Went to best buy with replacement authorization number and got new washer. Another month to deliver washer thou. August to dec no washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Running machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this washer and it’s is the worst Washing machine in the world every time you try to wash when it start to rinse It started running all over the place I have to try to Make it stop no it Mess up my wall I hate it so so much
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing some concerns with your Samsung Washer shaking when it reaches the spin cycle and know that can be very disappointing. I would like to provide you with some helpful information to ensure your re getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143661764. We thank you for being a part of our Samsung family. ^Brad
Not working dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend it to anyone did not dry well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your dryer not performing. I can help you with that. I located some information. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
No HEAT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying feature does NOT work and they will not fix. 1000k down the drain. No help from customer service except told to call Manufacturer
No, I would not recommend this to a friendBrand response from Samsung
Posted .SydneyL, let us go forward and assist you with your Samsung dryer.
We recommend checking the resources below for steps to take when the dryer does not dry properly. Kindly click on the embedded words.
Dryer has no heat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146010692) to help our team pull up your information.
Have a great day.
^Camille
Inefficient and Not Drying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have to run the dryer numerous times per load to achieve “dry.” This includes running the dryness sensor, timed dry and other functions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there IRedmond, I hear that you are having issues with your Samsung Dryer not drying the clothes. I understand that is frustrating when dealing with a new appliance but I would like to make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143368350. We thank you for choosing Samsung for your laundry needs. ^Brad
Waiting for it to arrive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't say if it's good or bad, because after 2 months of buying it it still hasn't arrived
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel