Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after only having it for 3 days I had to return it because it wouldn't spin. Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JessieR81107,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your washing machine as it would not spin after 3 days of use. The experience is not what we expect from our customers and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000997/ to guide you if your washing machine won't spin or won't stop spinning.
You can also check this link https://www.samsung.com/us/support/answer/ANS00080262/ to learn the best laundry load size for your Samsung washing machine and dryer.
Please also see this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your washing machine.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US for the warranty coverage of your washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144647400.
-Noraina
Samsung dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t dry well at all. I was thinking it is good dryer but it is not as it seemed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experience with us regarding your Samsung dryer. I understand it doesn't dry well and I do apologize for the inconvenience this might have caused.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue.
Another link you may find useful is this one, https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F. It has all the troubleshooting steps, answers, videos, resources, and other links that you might need for your dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144182930.
-Noraina
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok. It’s nothing fancy. Was expecting more for the price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KellyC,
Thank you for taking the time to leave us a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didnt dry my bedding on highest setting for dry and highest setting for heat.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi manuel,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clean the moisture sensor on your Samsung dryer so it doesn’t shut off early:
https://www.youtube.com/watch?v=lwWeL5JYNNo
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144359132
Thank you for choosing Samsung. Have a great day.
-Trisha-
Bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad washing machine was shaking as soon as we got it out
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us that your Samsung washing machine is shaking, AlejandroL. We'll be glad to help you.
Here are the links to the troubleshooting steps to try when your Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
I've also included a link to learn your Samsung washing machine's best laundry load size for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145068648) to help our team pull up your information when you message us.
Thank you!
-Angelica
They've never installed my dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never installed my dryer and I've been waiting over 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Reference Ticket Number: 1144810200
^Camille
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes Not getting dried the way expected and provided in details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience; if clothes are not dry on your Samsung Dryer, it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
For reference, you may also access the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3.
Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620805
Have a great day.
Melardo
Not reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this machine about 1 year ago. Drum failed and it needs a new machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144068716) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Smelly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smelly and water remains on rim. Just spins. Clothes has nothing to rub against to clean them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Washer smelling and not cleaning your clothes and I would like to offer some assistance to ensure you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221757. We thank you for being a part of our Samsung family. ^Brad
Damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered damage and customer service is giving me a run around
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144842968
Have a great day.
^Chrystel
Never again Pacific Sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson was unfriendly getting the washer delivered and installed was a nightmare.
No, I would not recommend this to a friendPoor outside service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got a chance to use it. Because your installer doesn't want to
No, I would not recommend this to a friendStuff not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with those take me 3 weeks to get fix by Best Buy
No, I would not recommend this to a friendShaking machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine is vibrating and moving during the spin cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize you are experiencing problems with your Samsung Washer shaking in the spin cycle and know that can be alarming. I want to provide some assistance to make sure you are getting the best results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ If your issue persists, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592450. We would like to welcome you to our Samsung family. ^Brad
Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product pump went out in 12 months- on a washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungwasher, I know that you are experiencing some issues with your Samsung Washer not pumping water out of the machine and know this is not great timing. I would like to extend a hand in getting your machine working correctly. Please reach out to us at your most earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683906. We thank you for being a part of our Samsung family. ^Brad
The worst service EVER!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never order from BEST BUY again!!!!!!!!!!!
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vibration tech didnt work have to call repair first month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kris,
I see you are experiencing issues with your Samsung Front Load Washer shaking and I understand how much of an inconvenience this can be. I would like to offer some assistance to ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143272781. We apologize for any inconvenience and welcome you to our family. ^Brad
Didn’t get the two hoses they should come with the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get the two hoses they should come with the washing machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Prince.
Glad you asked about the washing machine water hose that should be included. Based on your user manual, I have verified that the water hoses are sold separately.
I suggest you check this link to your user manual for assistance. Please go to page 16
https://downloadcenter.samsung.com/content/UM/202207/20220701140246912/WF6000T_UM_DC68-04006R-03_EN_CFR_MES_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834426) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Cleaning performance, Noise level
So Quiet!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is so quiet, I kept going downstairs to see if it was working. I had a Maytag Maximum that cost me $1,000. Bought it in 2012 and it has broken down twice. So I looked for a new one. The price is right and we don't need all the bells and whistles (it's just 2 of us). Extremely easy to unpack and set up. One thing I noticed is that it has some features that you find on high end washers. It makes sure the load is balanced and it has a filter at the bottom of the washer. Here is the clincher. IT CLEANS MUCH BETTER THAN MY MAYTAG! The little song it plays when the wash is done is a nice little touch.
I would recommend this to a friend Beware of "available" items
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying ANY FRONT LOAD WASHER if you intend to purchase a pedestal. Ordered this washer with a pedestal in mid-January and pedestal arrival has been changed 6 times and now intended to come in May. I can't return the washer now (Late March) as im passed the return deadline. NO CALL BACKS OR HELP FROM YOUR CALL CENTER. Im stuck with a washer with no pedestal. Never buying another appliance again from Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your informing us about your experience purchasing a pedestal for your Samsung washer.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica