Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could tell you one thing it's DO NOT BUY THIS WASHING MACHINE. This washer started to get loud within about one year, second year clothes started seeming like they weren't clean. A few nights ago the drum detached and the washer almost tore my plug outlet out of the wall. My appliance repair guy who is very honest said the parts to Samsung washers are so expensive it's not worth it to fix it. I'm currently waiting on a GE washer to be delivered so they can haul this trash out of my house. I will never buy Samsung again, oh and don't fall for Best Buy Total tech. Unless you renew it every year for $200 they won't help you. Total scam.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarisaP, thank you for choosing Samsung for your washer needs. We are saddened to hear you purchased a different brand,
as this washer caused you many issues like noise and clothes not being cleaned. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148722640) to help our team gather your information.
Have a great day.
^Charles
Gets the job done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, had a few mechanical issues, glad I have the protection plan
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kim1,
Thank you for sharing your experience with your washer. Should you need any assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148692405) to help our team pull up your information when you message us.
Thank you.
-Kimberly
excellent installer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great machine so far.. but the person who delivered and installed was wonderful!
I would recommend this to a friendBuyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, easy use, good service from BestBuy.
I would recommend this to a friendClean
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works efficiently quietly and a grea overall purchase
I would recommend this to a friendGreat work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job and quick installation very helpful as to how to use the new washer!!!
I would recommend this to a friendMs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problem with the washer, delivery service was something else (PHOOEY)
I would recommend this to a friend- Cons mentioned:Washer quality
Worse Washer ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrific experience. Bought this as an open box that was “good/satisfactory” and it didn’t work at all. Wouldn’t run water into the washer, tried a million ways to fix it but didn’t work at all. Makes me wonder if bestbuy even “tests” their open box products before putting them back out. So not only did my dad have to pick them up himself since delivery wasn’t an option. We now in the evening had to load them back up to return them to the store ourselves. So annoyed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this open box washer, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, you may refer to this link:
Washer water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-water-at-all
Have a great day.
Melardo
- Cons mentioned:Installation
Three weeks of Frustration.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has taken until 2/2/24 to get the washer installed. I spent excess money abtaining a plummer after 3 attempts to install the drain hose properly. If i had been told what needed to be done on the 1st installation. after calling Samsund and Bestbuy many times and paying a plummer to come out 3 times with final results. This is my last purchase from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
Your feedback will help us keep on improving our goods and customer experience, as this differs from the experience we want for our customers.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
mediocre and breaks easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had great results with this washer and even worse results with getting samsung customer service to help. I would prefer a different brand of washing machine next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to see your review, ladybug1682. For us to assist you, we would love to speak to you and get more details about your unit.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145335846) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Very strong regret
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer/dryer set in 2021 and have had to do so many repairs. Ive already had to repace the washer once in 2022 and repair the dryer twice. As of today, both machines are broken and I’m finally just replacing both appliances. I won’t buy another Samsung washer or dryer again. There’s also mold growing on the door of the washer even though I use the self clean cycle and wipe down the rubber barriers after use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ayan,
We understand your disappointment with your broken washer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147958747) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first washer we received. It had a major water leak the first time we turned it on. We waited a week for it to be replaced. Seems o.k. now.
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung front load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use but definitely needs the pedistal
I would recommend this to a friend Stay away from Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Dec 2021 after seeing the reviews and they offered some discount. Minimum use at apartment. It started making loud noise after 6months of use. The Technician from Bestbuy came, did some minor checks, and said everything is OK. Now it completely quit working making real loud noise. The manufacture warranty of 2 yrs just expired 3 weeks ago. Called Bestby again paid the diagnostic fee. To fix it is another $450 bucks. So the total adds up almost equal to the price of the washer. I opted to go for new LG washer than spending money on a defective brand washer. Stay away from SAMSUNG for Washer. Our another LG washing machine lasted more than 10 yrs without any problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Math,
Thank you for choosing Samsung for your washer needs. We're sorry you no longer have the product, and we hope to work with you again in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
RUN FROM SAMSUNG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know who’s writing the review on the washing machine. After just over a year, our machine broke, causing a flood. We contacted Samsung to get a technician out after waiting one hour on the phone. They told us somebody would contact us 24 to 48 hours. It’s now been four days the first customer service person from Samsung who was Emma from the Philippines put us on hold for half an hour, and never came back. There is no customer service. There is no follow up. We got a lemon washing machine , and nobody at Samsung cares. I’m no longer buying from Best Buy and I will never buy one Samsung product.
No, I would not recommend this to a friendLater 7 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed January 2022. Started off fairly quiet, but that didn’t last long. Was so loud, it was actually comical how loud it became. Then 7 months in, it broke. Both Samsung & Best Buy couldn’t get the parts needed to fix it. Ultimately Best Buy replaced the unit with another Samsung washer. Praying for better results
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
We apologize that your experience with the initial washer was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle.
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it.
Install a Samsung washing machine in your home / Calibrate your washing machine
https://www.samsung.com/us/support/answer/ANS00051342/
When you do laundry, you should consider the weight of each load you wash to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882269) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Door
Don't waste your time & money on this junk washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible washer. Leaks from door, after 5 repairs was designated a lemon and being replaced by Best Buy. Also the writing on the button panel smudges and wipes off. Don't waste your time and money on this 3rd world piece of junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Bearing wears out quickly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bearing wore out in 3 yrs with average use. Manufacturer needs to use better quality products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Evan T,
We appreciate you sharing your sentiments about the bearing of this washer. We'd love to help.
You can purchase a replacement part for your washer from our authorized distributor of Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147488827, which will help our team pull up your information.
^Rainly
AVOID THIS WASHER AVOID SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our appliance man told us a bolt broke off which has led to needing to replace the entire tub. All said and done the quote was $880, more than we paid for the washer. Samsung and Best Buy are no help and act like it’s your fault for not buying their extra warranties. Same thing happened on new Samsung fridge. Both repair guys have laughed and said Samsung looks great but are horrible quality. Their customer service is an absolute joke.
No, I would not recommend this to a friendRemember this review, Avoid this Brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned this make and model for 4 years. Have had three service calls to repair and have now exceeded the purchase price. I am currently going to the laundromat to take care of the laundry because I cant afford to pay for the repair. Also, the Stoves break easily and the Ice Machines in the refrigerators seize up, stopping ice production. There is very little direction on the internet to repair by yourself repairs forcing you to pay for expensive house call repairs with Samsung Certified Technicians.
No, I would not recommend this to a friend