Customer Ratings & Reviews
- Model:
- WF45T6000AW
- SKU:
- 6416171
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer's quiet operation, excellent cleaning performance, and ease of use. Many appreciate its large capacity and consider it a good value for the price. While some users wish the door was reversible, the majority of feedback is positive. The powerful spin cycle is also frequently praised.
This summary was generated by AI based on customer reviews.
Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years this washer continuously gives a low water error even after troubleshooting
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
I can understand how frustrating it must be to deal with a persistent low-water error. We are here to help.
Proper water pressure is needed for this washing machine. The water pressure has to be between 20-116 psi. Anything lesser than 20 psi will cause an error.
I have shared a Samsung link below that can help with your experience. The link has an embedded video that we recommend watching in full (water-filling errors).
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147324554 to help our team pull up your information.
Leo
So bad service I still waiting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bad service .so bad organization,so bad team,so so bad experience 3 time they still dosent fix They give 3pm -7pm And service come 7.10 I’m not there they didn’t fix and go
No, I would not recommend this to a friendBrand response from Samsung
Posted .UgurA, we understand your frustration if your washer is still not fixed and the service technician's time of visit is not followed. We want to speak to you directly to provide support and see what options we can offer to fix your washer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148718516) to help our team pull up your information.
Have a great day.
^Camille
worthless junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK! started sounding like a drum choir after a year exactly after the warranty expired . never have i ever had a washer break ever . The repair man said it was the drum and not worth repair .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working washing machine in your household, Chuckoscar. Let's get this taken care of.
Please refer to the resources below to get solutions for your washer's noise. Click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147590644 to help our team pull up your information when you message us.
Have a great day.
-John
DONT BUY THIS PLEASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible my mom buy this when COVID started and when she got the washing machine, everything worked perfectly fine but then a week ago that she stopped working We try a lot to fix it until this day I’m just saying, DONT BUY THIS PLEASE!!!!!!! and I cannot tell Best Buy to give me back my money cause that happened like when Covid started but nothing thank you for nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lila,
We would love to discuss your washing machine to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146070705) to help our team pull up your information when you message us.
Have a great day.
^Charles
Good thing I bought the warranty!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great on cleaning clothes. 2 years and it broke down. Good thing I bought the warranty.
No, I would not recommend this to a friendBad thinking, Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever anyone does, do not purchase this set of Samsung product. For all that money placed on them, they are very finicky and break down easily. They do not last very long and can pack up even at the slightest contact of an insect (weird right? But so says Samsung repair after 13 months of use of such significant household investment).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
We appreciate your review of your overall experience with the performance of your Samsung washer, and we'll be glad to look into this for you.
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144975378) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not so great do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washer for 2 years and ive had to have it fixed multiple times not reliable at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Jenny.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705427, which will help our team pull up your information.
^Rainly
Samsung front loader washer and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a front loading Samsung washer in January 2023 and it was having an issue and Best Buy geeks would not help at all and referred us to Samsung. The service we are getting from them is horrendous and we will never buy anything else from Best Buy or a Samsung product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LaurieS,
We understand how you may be feeling and would like to help you. We want to inquire more about what is happening with your washer so we can provide the necessary assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146576239, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These models have issues with the balance weights that Samsung knows about and cant be repaired. Plus they wont completely replace when it breaks after only 2 years. Buy a different brand that will honor their product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to see you posted a review, Trace.
Your washing machine may shake, move, and make noise while spinning.
This can happen when the four washing machine legs are not all making secure contact with the ground, or if a large bulky item or a huge amount of laundry is in the washing machine.
You can check the troubleshooting guide below about the Samsung washing machine shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Here's a video link: https://www.youtube.com/watch?v=ywOrH59K9Rw
You can also check the model's user manual link below on page 51 about noise and vibration and page 24 about the steps to level the feet of the washer.
https://downloadcenter.samsung.com/content/UM/202301/20230103164743297/WF6300B_UM_DC68-04355A-03_EN_CFR_MES.pdf
I have provided related Samsung links below.
Install a washing machine in your home.
https://www.samsung.com/us/support/answer/ANS00051342/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145705198, which will help our team pull up your information.
^Rainly
WASHER GAVE UP!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the washer gave up and stopped working beware buyers
No, I would not recommend this to a friendCatastrophic failure after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prior model: WF45M5500AP/A5 Single person (1) retired household owner. Catastrophic failure after 3.5 years light use. Cost to repair by Samsung certified repair firm that no showed 3 appointments was 125% of purchase cost. CNET says these types of units should last 10 years. How many stars would YOU give it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maestro59,
We appreciate your informing us that your Samsung washer failed after more than three years of light use. We apologize for the inconvenience, especially with the repair cost, and will gladly look into this for you.
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
Contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144893846) to help our team pull up your information.
Thank you!
-Angelica
Needs replaced after less than 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this washer for just under 3 years and this week (right before Christmas) it broke. We have had 3 appliance repair places tell us it's not worth fixing, better to just buy a new machine and 1 flat-out said they won't even bother trying to fix Samsung Appliances. What a huge waste of money for us, and absolutely ridiculous that it didn't even work for 3 years. When it worked, it was a fantastic washing machine. I am so disappointed and will not recommend Samsung appliances to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Getting the best value for your money is what we want from our customers.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145282865), which will help our team pull up your information.
Have a great day.
Melardo
I wish I looked around before I bought it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst washer no no matter how long you leave them in the clothes never come out clean. Hot water, steam it doesn’t matter they come out with the same Stains they went anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your washing machine as clothes never come out clean and clothes come out with the same stains. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01108628/ if your laundry is stained or damaged after using your washing machine.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084866/ on how to get cleaner clothes with your Samsung washing machine and https://www.samsung.com/us/support/answer/ANS00030150/ for tips on how to clean your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565431.
-Noraina
Piece of trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is absolutely awful, don’t waste your money. I can only wash clothes on the “quick wash” cycle because if I try to wash them any other way, I get an error code. Just such trash.
No, I would not recommend this to a friendKey parts break after 2-year warranty period
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once warranty ran out after 2 years, the electronic parts stopped working. Samsung support is horrible and repair cost more than a new washer. Don't pay the premium for the subpar product. LG has been amazing - check the reliability ratings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience of parts stopped working and the cost for repair.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144949732), which will help our team pull up your information.
Have a great day.
Melardo
Can review it yet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered came with damages on the left side, so still waiting to receive a new one. Hope once received the new one works great.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered today and its broken out of the box. They know its broken but they won't schedule a pickup and replace for 24 to 48 hours. Never will shop with you again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your concerns regarding the damaged item that was delivered.
Have a great day.
^Charles
Be Cautious of Purcahse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's been 3 years and the washer is not working, Poor quality and not what we were expecting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PedroD,
We want to inquire more about what occurs with your Samsung washer and would like to assist.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Stains Clothes with Rust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine - breaks immediately after warranty ends. Stains clothes brown with rust.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It's our pleasure to receive your review, Tony.
It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't caused by your washer.
I have shared helpful links below.
The laundry is stained or damaged after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Get cleaner clothes with your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00084866/
Clothes are not clean after using the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Also, you can check the right cycle, settings, and features on the link below.
https://www.samsung.com/us/support/answer/ANS00061937/
The best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.
You can check the model's user manual link about cleaning the interior on pages 48 and 40 about self-clean.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652610, which will help our team pull up your information.
^Rainly
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer locks door during wash and has absolutely no system in place to unlock it before the wash is finished. This is pathetic engineering and would be very easy to solve.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. The washer door will lock when the unit is operating for safety. We welcome you to our family and thank you for choosing Samsung. ^Brad